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Outstanding LMS platform with exceptional customer support
What do you like best about the product?
How versatile it is and the personalization possibilities it offers.
What do you dislike about the product?
Some platform areas (such as the certification or the certificate ones) are not so intuitive and can take some time to master. However, they offer a vast quantity of supporting materials and tutorials to guide you in their helpcenter. They also have a very responsive support team.
What problems is the product solving and how is that benefiting you?
We use docebo to host most of our Digital training interventions (produced internally) - both at global and functional level -. The principal use we are giving to it now is to track compliance training and also to train our customer care agents. We are working on expanding the use of docebo and boosting the engagement of our users with the platform with the implementation of more gamified experiences.
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A key tool for achieving our business goals
What do you like best about the product?
Very easy to use for our customers and great interactions
What do you dislike about the product?
Many notions to know to administer in the right way
What problems is the product solving and how is that benefiting you?
achieve the goal of training a large number of users
Application works as designed. Support ist great!
What do you like best about the product?
- Monthly Meeting with Key- Accounter to adress topics
- Well working Support process
- Knowledge Database with videos
- Professional Staff
- Well working Support process
- Knowledge Database with videos
- Professional Staff
What do you dislike about the product?
Nothing so fare. We are just starting our expirience.
What problems is the product solving and how is that benefiting you?
Platform for Training offers to External
Download of Training documents
Elearnings
Download of Training documents
Elearnings
Excellent experience so far!
What do you like best about the product?
Docebo is a really really well rounded LMS. From service to functionality - everything we have experienced so far has been second to none!
What do you dislike about the product?
The only downside that I have come across to date, it the certification templates. I feel that they should be more dynamic and super admins should be able to do more with them (easily add photos, add branding - fonts, colours etc.). There could also be more dynamic aspects of the groupings and branches. I think it should be easier to set up fully automated groups.
What problems is the product solving and how is that benefiting you?
Ultimately, using Docebo is allowing us to multiply efforts. We are now able to mass roll out training content online meaning that compliance is almost instant! When compared to 'pre Docebo' times, where we had to roll these courses out to 150+ employees, 10 at a time... It is so so much better!
Helpful Partner and great CSM who advice you through your transformation journey
What do you like best about the product?
On time response to support and understanding and analysing the business case , team do their level best to help answer any query and you get great learning insights
What do you dislike about the product?
there is no particular thing I dislike about Docebo however I find it pricy comparing to other LMSs available, may worth the value but making it hard considering the market situation
What problems is the product solving and how is that benefiting you?
Docebo helping improving customer experience duirng learning process and help us as organization get our courses more organized with track records , recording VILT is added value
Great LMS Platform
What do you like best about the product?
User-friendly interface
Customizability
Rich content management
Tracking and reporting
Multi-language support
Customizability
Rich content management
Tracking and reporting
Multi-language support
What do you dislike about the product?
Integration capabilities
Complexity for beginners
Customization constraints
Complexity for beginners
Customization constraints
What problems is the product solving and how is that benefiting you?
Centralized Learning Management
Scalable Training
Tracking and Reporting
Compliance and Certification Management
Scalable Training
Tracking and Reporting
Compliance and Certification Management
Easy Platform to use
What do you like best about the product?
Docebo is an easy LMS to use as an administrator. The support has drastically improved and I have the feeling we are understood when we face an issue. The fact to have a monthly call with our Customer Success Manager to review our issues gives the impression Docebo understands our concerns.
What do you dislike about the product?
Sometimes for some actions, you need too many clicks to reach what you want to achieve. Some new released implementations should remain BETA as all the functions aren't there. When we face a bug and when Docebo gives a workaround and says "open an idea", you can feel frustrated.
What problems is the product solving and how is that benefiting you?
Docebo is very helpful for our basic administrative tasks during our daily business. It also well integrates our tools (Lectora and Adobe Captivate) to create our training materials.
Great variety of functionality and user friendly
What do you like best about the product?
Docebo's support team from moment I met with someone to discuss potential business to 2 years later with anything we need to enhance or support our system use.
What do you dislike about the product?
Some of the reporting that would be ideal for our use, isn't currently available. The info is there but needs to be broken in various report rather than combined in one. Checklists- really need a reporting feature.
What problems is the product solving and how is that benefiting you?
Our company is very dynamic in the makeup of our work and experience. Docebo has allowed us to make learning available for every employee regardless of their role and current abilities. It allows us to track not only training internally, but external training and certifications, as well as check in with employees regularly on their progress.
Exceptional Customer Service!
What do you like best about the product?
When it comes to the top LMS-es, there is very little between them. However, Docebo's customer service is what swung it for our company when selecting the best LMS for our organisation. They also have a really good feedback system and ideas management platform, which again points to their exceptional customer service and willingness to always improve and learn about their customers' needs. Their support technicians are also always very helpful and readily available to look into any issues whether big or small.
What do you dislike about the product?
Expensive to fully customise and could be quite costly to access all features and new releases
Course player could be more visually appealing, in line with industry-leading MOOC sites
Course player could be more visually appealing, in line with industry-leading MOOC sites
What problems is the product solving and how is that benefiting you?
Employee, client and partner engagement
Docebo's extended enterprise app allows us to scale and reach the various stakeholders and regions in which we operate in a cost and time-efficient manner
Docebo's extended enterprise app allows us to scale and reach the various stakeholders and regions in which we operate in a cost and time-efficient manner
Docebo Experience
What do you like best about the product?
I find it very helpful to have a dedicated POC assisting with different requests, solving any potential doubts, and providing suggestions and solutions to the faced challenges.
What do you dislike about the product?
Although it is great to have the possibility to provide suggestions for improvement since there are so many requests also from other clients, sometimes it is difficult to get our ideas to be implemented.
What problems is the product solving and how is that benefiting you?
Docebo provides an online training platform that allows us to support all our different users in several locations, with various needs, which highly enhances our scalability.
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