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Amazing Customer Service
What do you like best about the product?
Whenever I have issues or questions that I cannot find the answers for on self service, I know I can reach out to the Docebo team to help me find the solution. What's also great is that they periodically meet with us to assess if all of our needs are being met by the current features.
What do you dislike about the product?
On occaision we identify some features or reporting options that are unavailble. Sometimes it's possible to creatively work around this, while other times, we just have to wait until the feature update is hopefully implemented.
What problems is the product solving and how is that benefiting you?
Docebo allows us to create Learning Experiences for our external customers by hosting the learning data and allowing us to review the KPIs important to show our impact.
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Experience as Training Admin
What do you like best about the product?
Easy to navigate. User friendly. Hability to differenciate users through groups/branches.
What do you dislike about the product?
Very difficult to have changes made to existing features/functionalities, even if these are very basic and logical. The fact that most of useful functionalities have to be paid separately.
What problems is the product solving and how is that benefiting you?
Learning Plans - this was a long time request we had, and finally seems to be adressed.
Esperienza positiva
What do you like best about the product?
la flessibilità della piattaforma e l'utilizzo user friendly
What do you dislike about the product?
Il fatto di non avere un contatto diretto con help desk con call.
La lunghezza dei tempi nella risoluzione di ticket di media complessità.
La lunghezza dei tempi nella risoluzione di ticket di media complessità.
What problems is the product solving and how is that benefiting you?
Sta rappresentando lo strumento di leva per costruire un academy aziendale atta alla gestione ed ergoazione della formazione per ora interna e in un secondo momento esterna sui clienti
Great user interface but clunky compliance training management
What do you like best about the product?
The user interface is modern and visually appealing. The administration functionality is simple for the most part, with a few clunky pieces which we've provided feedback on. The reporting section is super easy to use and configure. The support we get from Jeanine is phenomonal. She's very knowledgeable accross the system, and will always investigate if she doesn't know the answer straight away.
What do you dislike about the product?
The current setup for managing yearly compliance training is very clunky. You have to use two seperate functions (courses and certifications), and they show up differently for the end user. This causes confusion for the end user, as they don't understand the difference between the two, and it's not that easy to explain either. We also have to use two seperate reports to see overdue courses and expired certifications, which means that leaders who want to view this information for their employees also have to use/view two different reports (rather than having the information in a centralised report/location). We understand this functionality is due to be improved in 2025, but is currently impacting the user experience for our employees and leaders.
What problems is the product solving and how is that benefiting you?
We use Docebo to manage all ILT and eLearning training accross our organisation. One of the main purposes is the management of our yearly compliance training assignments/completions. The automatic enrolment rules based on group/branch, and the ability for users to manage their retraining themselves has been a great feature for us. This has helped us to target specific groups and ensure that the right training is assigned to the right people, and that each employee is able to complete their yearly refresher tranings without them being reassigned by an admin user.
Docebo provides a user and admin friendly platform with excellent customer support
What do you like best about the product?
The interface is easy to use. I find it easy to set up different landing pages for different user groups. The customization options are plentiful, though small items are lacking. The admin dash is easy to use and as simple as any other platform I've used. Reporting is easy and robust. Communicating with users is easy. Adding the Open Sesame library of content has really opened up our experience.
What do you dislike about the product?
The need for floating banners and more customization options for landing pages. That really is my only complaint at this time. Need a better "my team" default dashboard.
What problems is the product solving and how is that benefiting you?
Needing to get learning content to a global audience in 9 countries quickly.
Great E-Learning platform helps our organization to boost the knowledge
What do you like best about the product?
The Docebo platform provides numerous options for users to access various courses in diverse formats. It allows agile configuration of views and menus tailored to different user groups, presenting an excellent opportunity to personalize the learning experience for both internal and external users.
What do you dislike about the product?
At times, configuring settings may pose a challenge, but their support team proves to be excellent. Once you grasp the process, the platform becomes a valuable tool for enhancing E-Learning initiatives.
What problems is the product solving and how is that benefiting you?
Docebo assists our partners in acquiring proficiency with our software, enabling them to effectively guide their customers in implementing our solutions.
Setting up an e-learning platform for a client
What do you like best about the product?
The very high degree of customization of the courses and the training material. For example the settings about the courses materials which allow to hide some training materal up to a specific date, all the settings related to feedbacks and time management when it comes to tests, and so on. I also really like the fact that the platform is intuitive to use and that in the Docebo Community and Docebo Help there are a lot of shared articles that answer most of the questions one has when using this tool.
What do you dislike about the product?
The section Certificate Template for creating custom user certificates templates is not so user-friendly. When creating a template with text, you have to download the file each time so see whether the text is posiitioned correctly without the ability to see a preview. And for an e-learning platform custom certificates are important.
What problems is the product solving and how is that benefiting you?
Docebo allowed our client to create learning plans for their employees to make sure that they have assimilated the corporate culture and working methodology promoted by the company, and in a second step to start offering non-optional thematic live webinars to their employees.
Great experience post onboarding
What do you like best about the product?
My experience post-onboarding has been very good. Our account manager, Freddie, is helpful and attentive. Also, the response to our onboarding difficulties was honest and solution focused. I love the platform itself, which is easy to update and maintain. Even Gameification functionality is easy to set up and launch.
Jack - HSL Chairs
Jack - HSL Chairs
What do you dislike about the product?
The onboarding experience was challenging. However, feedback has been shared and I have assurances that Docebo are trialing different approaches to onboarding moving forward.
What problems is the product solving and how is that benefiting you?
Pushing new content out to colleagues quickly, and easy completion reporting through dashboards.
Review of Freddie Ahmed - CSM
What do you like best about the product?
Freddie has been most helpful in our monthly calls. He asks us what we're focusing on in the next year, months, and weeks. He also informs us of upcoming Docebo updates, pipeline, and products. The system has been easy to use now that we've been using it for 2 years. When we have a question or feedback he takes it well and comes back to us with an answer if he doesn't know and follow-up on email or a quick video chat.
What do you dislike about the product?
The only feedback I have is that I sometimes have a hard time understanding his accent. Over time I have gotten used to it, for the most part. But the language barrier can be tough, and I just as to repeat the info. Other than that he has been a pleasure to work with.
What problems is the product solving and how is that benefiting you?
Providing a platform for our clients to engage with content experiences that enhance their digital learning journey after an in-person or virtual engagement with our consultant teams.
Docebo's user-friendly design belies unexpected challenges I faced.
What do you like best about the product?
Docebo offers a seamless and intuitive learning management platform, providing robust features, user-friendly interface, and versatile customization options to enhance training and development experiences.
What do you dislike about the product?
Frustrated by Docebo's limited features and slow development; functionality disappoints, and ideas take too long to materialize.
What problems is the product solving and how is that benefiting you?
Docebo serves as a catalyst in democratizing learning throughout our organization, fostering an inclusive knowledge-sharing culture. Additionally, the platform plays a pivotal role in our revenue generation strategy by seamlessly integrating ecommerce features, enabling us to monetize our educational initiatives and further contribute to the company's financial success.
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