It's easy to add features via the package management system
What is our primary use case?
We use pfSense internally to protect our management networks and provide VPN access to our internal staff. We also use it for customers needing a more sophisticated firewall than your home or small business WiFi router firewall package.
We deployed it at work when I got hired because we needed to replace the existing hardware solution. I've used pfSense for over 10 years, so I drew upon the experience from the experimentation I do in my home lab.
We're an ISP that provides managed services. We deploy pfSense as part of a larger solution, usually a contract for managed services. We provide their Internet circuit and a managed firewall so that they don't have to do that themselves. They pay part of the hardware cost—maybe 50%—upfront, and then the rest of it is applied against a contract, after which they will then own the hardware.
We use pfSense as a hybrid within our data centers, with some virtualized instances running pfSense community edition and some as Netgate hardware running pfSense Plus (the higher-end ones because we need a firewall that can handle 10 gigs of throughput). We've got multiple different models of the official hardware deployed for ourselves and some managed customers. They range from small businesses to a professional sports venue.
How has it helped my organization?
We use pfSense for work because I was already aware of its flexibility for our needs. The solution provides a great base level of network protection. PfSense is not a next-generation firewall, so it doesn't do in-line virus scanning or offer out-of-the-box IPS/IDS, but that can be covered by a manged antivirus suite and following good security practices. In terms of how secure pfSense is and how secure it keeps your network, it does that very well.
What is most valuable?
The biggest benefit of pfSense is its ease of setup, especially for VPN — both the end-user VPN and site-to-site VPN. It's easy to add features to pfSense via the package management system. We can just turn things on. They have made it much easier to deploy things like free radius, where we want to have enterprise authentication for WiFi. It's by far the most flexible firewall I have ever worked with. There are also packages for ACME for Let's Encypt SSL certificates, and HA proxy.
The pfSense Plus package has given us peace of mind, but we haven't had to open many trouble tickets with NetGate. Aside from the maintenance and support contract, the only feature we use from pfSense Plus is the wizard for building site-to-site VPNs from our locations to AWS VPCs. Building site-to-site IPSEC tunnels to AWS is a fairly complicated task, so having that wizard made it easier.
What needs improvement?
I would like a management console to manage and monitor multiple pfSense installs. We have several pfSense hardware devices installed and as far as I know, there is no single, unified pane of glass that I can use to manage all of them at once. That's the one thing I wish I had, just having a good single unified configuration interface for each install.
For how long have I used the solution?
I have used pfSense at my current company for at least four years now, but I've used it personally for over 10 years.
What do I think about the stability of the solution?
I have to really dig deep to come up with any shortcomings. If you are using VLAN tagging, and making adjustments, restart the DHCP and DNS services manually, just in case.
What do I think about the scalability of the solution?
As far as I know, there isn't a single console from which I can manage multiple installs. That is the only thing impacting their scalability. They max out at 10 gigabits per second, but anything above 10 gigs is such a niche market. To be honest, I doubt that's their target.
How are customer service and support?
I rate Netgate support 10 out of 10. They turn around tickets quickly and their staff is fairly well educated. When I provide detailed information about the problem, they've been able to reply quickly with a solution or go research the problem and get back to us quickly with a fix. It's been pretty top-notch.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I've used OPNSense, a fork of the pfSense project, as well as Cisco ASA, PIX, Palo Alto, Ubiquiti's Unified Gateway, SonicWall, and FortiGate. Some bigger Ubiquiti firewall products are comparable to pfSense, and Cisco ASA has name recognition. SonicWall and FortiGate offer some enhanced features, like better threat management you get as part of a subscription, some block lists, and some more next-generation firewall features.
Overall, our chosen solution is pfSense, as it balances features and cost. It isn't the best at everything, but it's more than enough for almost everything you can throw at it, and it isn't ridiculously expensive like some solutions. It is massively flexible. Although it is missing some of the more esoteric features, you don't need those features 99% of the time. If you have the budget for it and need to do something more advanced than just the basic firewall, it remains the go-to solution we use every time. It's why I keep a couple in stock on the shelf so that I don't have to order them if we need one for an immediate customer install.
How was the initial setup?
It's incredibly easy to deploy pfSense and takes no more than 30 minutes in a typical small office setup. A typical out-of-the-box setup for a small business can be running in five minutes flat. We usually have a two-person team with someone from our network engineering team responsible for the configuration and a field tech installing equipment on-site.
Regarding maintenance, you need to go back in occasionally and install the most current version of the software. We check for updates every couple of months, and that's it. That's it for maintenance. Once it's installed, we fire it and forget. It's there, and it works.
What about the implementation team?
What was our ROI?
What's my experience with pricing, setup cost, and licensing?
I would say pfSense is competitively priced. It isn't the cheapest hardware, but I've never had a problem with it. It is far cheaper than big brand names like FortiGate and Cisco while delivering a feature set that's nearly the same across the entire list. The only places it falls short are esoteric features that almost nobody needs.
The support plan is reasonable. The pfSense Plus license with the warranty is either 400 or 800, depending on the level you want. For a commercial customer, that's more than reasonable and a lot cheaper than many solutions. We haven't had any sort of issues with the firewall hardware itself, so it's doing extraordinarily well on the total cost of ownership.
Which other solutions did I evaluate?
We did side by side comparisons of the feature sets and prices, and drew upon our experience with multiple vendors, including the equipment we had at the time.
What other advice do I have?
I rate Netgate's pfSense 10 out of 10. I recommend turning on the built-in automatic configuration backup so that if you mess something up, you can easily restore the configuration from a backup and get it back up quickly. I also suggest downloading the community edition on a spare computer to play with and break because it's free.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)