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External reviews

301 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Financial Services

OwnBackup is our preferred backup solution

  • May 14, 2020
  • Review provided by G2

What do you like best about the product?
It is easy to create snapshots in time, and run diffs against. This has helped us out in our org migration project.
What do you dislike about the product?
I would prefer to reconnect to a refreshed sandbox, instead a new connection needs to be made.
What problems is the product solving and how is that benefiting you?
We have been able to restore Profiles and Permission Sets that were damaged. We have also used it to load seed and diff data into a new org.


    Justin B.

Gave me full confidence our system was backed up

  • May 14, 2020
  • Review provided by G2

What do you like best about the product?
I'm confident it is working. They email you the moment it's not. We used it for Salesforce. I liked being able to filter information so you don't have to pull down the whole thing. It was perfect when we were trying to process every attachment we had to anything in SF. We would have had to build some massive projects to do what OwnBackup did for us. We just linked it, allowed it to max our API call limit for awhile to get caught up on backups. After the initial backups, we never had any more issues with API call limits. We were able to download an export of our entire SF, use a custom app to process them into a new file structure, and upload them to Sharefile.com
Routine on-demand backups are very fast. It would take less than 30 minutes to take an incremental snapshot.
What do you dislike about the product?
It all takes a while to do things. To get a download of our entire SF would take a few hours. You queue up export jobs. They run for a bit, ask you to further filter, and then it takes a little while after that to get the results. It all works fine, but certainly, nothing feels dynamic. The filtering you have to do through excel. You download an excel sheet, then you can remove attributes, then let it continue getting your data. Pricing is per user and was getting expensive for us, but nothing compared to the cost of SF. We ditched SF, and then didn't need OwnBackup
What problems is the product solving and how is that benefiting you?
Our entire customer database was in SF. That's working millions to us, so the cost of Ownbackup was completely worth it. It was very easy to link and gave use all complete ease about the data having restore points of at least every day in case if any of our bulk updates ever horrifically messed anything up.
Recommendations to others considering the product:
It's a great hands-off way to backup SF and be confident it's working. They send weekly emails with details as well as immediate emails if a backup completely fails. It's good for advanced users to pull data back from. It's good for Sandbox seeding. They have a good solution for it with features like scrambling data so end users can test without security concerns.


    Murthy K.

Great Product, Powerful and Easy to use

  • May 14, 2020
  • Review provided by G2

What do you like best about the product?
Unlimited backups-Can take backups from any environment from a single UI.
Sandbox Seeding-Setup a sandbox very quickly with the data you want. Relationships between objects are intact when data is restored form one environment to the other.
What do you dislike about the product?
there is no instant result, everything is Job based.
I wish deployment can be done using this tool.
What problems is the product solving and how is that benefiting you?
Backup all the environments easily. Data and Metadata.
Archive the data that is old and improve the performance.
Seeding of sandboxes. Relationships are intact when the data is restored
Recommendations to others considering the product:
This is a great tool for backing up your data and metadata. This tool can be used to setup data with all the relations in place using the sandbox seeding feature. This tool cannot be used for Deployment from one sandbox to the other.


    Naveen K.

Own{backup} we use for the salesforce data

  • May 14, 2020
  • Review provided by G2

What do you like best about the product?
I have the flexibility of scheduling the back jobs in convenient time. we have like more than 12 org we back the data frequently using Own{backup} we will monitor the reports frequently and submit it to my managers .
What do you dislike about the product?
I dislike the errors after the job completion, I will happen because of several reasons within the org to org. like the permission issue with the our system to the backup data,But it gives the exact error what to resolve so it is easy to fix it
What problems is the product solving and how is that benefiting you?
We backup the data in salesforce in biweekly basis, just in cause data loss or corruption caused.


    Government Relations

OwnBackup Review - Good Product

  • May 14, 2020
  • Review provided by G2

What do you like best about the product?
Gives me a few hours back in my week to work on other things, instead of having to manually run the SalesForce backups. As well as they have a knowledge base from their help tab to guide you through any issues you may be having. I appreciate the weekly reporting if the backups succeed or fail and gives you a description of what might need to be fixed in this instance.
What do you dislike about the product?
The only thing/issue I've ran into is having to re-authenticate my service a few times, but other than that I don't really have any issues. Haven't had to do a backup restore, so won't know more about that process until we cross that bridge.
What problems is the product solving and how is that benefiting you?
Just as mentioned before, its a efficiency and time reducer when not having to manually run the backups.


    John J.

Effective Salesforce backup tool

  • May 14, 2020
  • Review provided by G2

What do you like best about the product?
Knowing that we can roll back to any point in time with our Salesforce data gives me a lot of peace of mind. The level of granularity it offers gives you a good deal of control over what point in time you want to restore and for which objects.
What do you dislike about the product?
Nothing specifically. I manage the Salesforce administration function in our organization, and my team loves the ease of use and constant data backup that we get with this tool. We went through a massive org migration last year without OwnBackup, and I can see how it would have helped us greatly in alleviating some of the data migration issues that we faced at that time.
What problems is the product solving and how is that benefiting you?
We use it to restore lost data records, as well as meeting our need for a disaster recovery plan in the event of a catastrophic loss of data.


    Non-Profit Organization Management

Good customer service and easy back up

  • May 14, 2020
  • Review provided by G2

What do you like best about the product?
I like that I can login and search for records that are apart of a backup that I maybe looking for but cannot locate.
What do you dislike about the product?
I dislike that we cannot use sandbox seeding right now due to the complexity of our org.
What problems is the product solving and how is that benefiting you?
Backing up our org daily and making sure that we are protected from the lose of metadata.


    Mrudangi V.

Very useful for salesforce backup

  • May 14, 2020
  • Review provided by G2

What do you like best about the product?
Getting started is very easy. Simply activate the new backup start sending these requests to your customer.
What do you dislike about the product?
i don't have any problem or complain for this tool.
What problems is the product solving and how is that benefiting you?
backup functionality
Recommendations to others considering the product:
Don't know


    Consumer Services

Great product while replicatng test data in sandbox

  • May 14, 2020
  • Review provided by G2

What do you like best about the product?
Cloning test data from production to sandbox is great. Also you can manage multiple orgs at the same instance.
What do you dislike about the product?
Nothing so far. Expect if we can granular the role function in the same category for multiple instances. That would be wonderful
What problems is the product solving and how is that benefiting you?
Cloning and backing up data is great. We are replicating issues from production and testing production data in sandbox.
Recommendations to others considering the product:
Great tool for backing up data and cloning sandbox data.


    Sara S.

OwnBackup Review

  • May 14, 2020
  • Review provided by G2

What do you like best about the product?
I don't have to think about the backup. It just happens and I know we are protected!
What do you dislike about the product?
The initial setup a bit confusing, but we got help from OwnBackup and they took a lot of time helping us get it setup correctly!
What problems is the product solving and how is that benefiting you?
I no longer have to schedule a backup in SF. Also, I can load data from production into the sandbox for testing much easier.