Network for Good
Bonterra TechnologiesReviews from AWS customer
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Bonterra Guided Fundraising has been the best experience for our organization.
What do you like best about the product?
Building an online presence for the fundraiser that was easy to navigate and use with a mobile device was imperative to the success of our new campaign. I like the daily updates on donations and orders from the previous day.
What do you dislike about the product?
The upcharge for increasing the platform for our event was a hidden cost that we did not anticipate with our planning; after visiting with my coach, we made the decision that the upcharge was necessary to create an online ordering system for the donations.
What problems is the product solving and how is that benefiting you?
Adding sponsors when they have increased their donation or sponsorship needs to be addressed to avoid deleting the sponsorship and creating a new one for a certain level. This was a issue we had, and had to call the network to fix the issue, since you could not change it yourself.
Dynamic capability
What do you like best about the product?
I like the CRM-functionality of the platform; it has enhanced the caliber of our person-to-person fundraising efforts. Additionally, it was very user-friendly which gave varied users a comfort level that allowed them to quickly learn the ins and outs of the platform.
What do you dislike about the product?
The pricing format and the inflexibility to leverage scost-effective solutions to an organization's varying needs. If such options existed, I was unaware as my account manager was somewhat elusive in providing future pricing otions as we attempted to program funds for next year's utilization of the platform.
What problems is the product solving and how is that benefiting you?
It is a time-saving application that allows us to connect with scores of more people in a shorter amount of time; in other words it enhanced our organizational efficiency.
Bonterra has made it super easy to organize and analyze trends regarding our donor information!
What do you like best about the product?
I really appreciate the ability to filter donations in a wide variety of ways and then pull reports on those filters. This has really come in handy i a lot of different scenarios for me.
What do you dislike about the product?
I think that it can be a little clunky in appearance and layout.
What problems is the product solving and how is that benefiting you?
It allows us to create links where people can easily find where to donate and it makes that process seamless.
Fantastic product and experience
What do you like best about the product?
The platform is easy to use (intuitive), data intregration from our old system was seamless, and customer support is top-notch.
What do you dislike about the product?
There is nothing that I have found to difficult yet.
What problems is the product solving and how is that benefiting you?
The product is providing a seamless donor management and fundraising system that eliminates our need to have multiple platforms.
Review
What do you like best about the product?
It is user friendly and concise. It is easy to use and has good customer suppport.
What do you dislike about the product?
There is not anything I dislike other than the name has now changed.
What problems is the product solving and how is that benefiting you?
Donor management and help with the templates for acknowledgement of donors.
Solid User-Friendly CRM
What do you like best about the product?
The CRM Contacts Management is solid and easy to use, and it has a good, straightforward processes for importing and exporting contacts, groups, and lists, and has ease of use for running reports.
What do you dislike about the product?
The functionality of the Fundraising Campaigns is limited and there are quite a few glitchy issues that have not been resolved when I've reached out to customer support. A couple of examples are: the design process for the campaign pages is frustrating because it does not provide you correct dimensions for artwork. The campaign pages that are created are not responsive to screen size at all which affects how the artwork is displayed, and the mobile webpages look VERY differnet from desktops/laptops webpages. Another frustrating problem is that you cannot duplicate peer-to-peer campaigns like you can for everyday-fundraising campaigns, which means you have to create the campaigns from scratch each time. Another issue we've noticed is that open rates for our emails through the Communications Email Blasts are far lower than they are when we use Constant Contact.
What problems is the product solving and how is that benefiting you?
Data management of our donors and segmenting/running reports.
Robust yet user-friendly!
What do you like best about the product?
Cloud-based, user-friendly, and easily customized, Bonterra's products are well-suited for organizations of all sizes.
What do you dislike about the product?
Peer-to-peer fundraising is an important strategy for many nonprofits and we look forward to being able to create teams for events such as walkathons.
What problems is the product solving and how is that benefiting you?
Encouraging donors to cover merchant processing fees feels easy with Bonterra, which is saving us money.
Bonterra Guided Fundraising Has Changed My Life and Brought Sanity to Fundraising
What do you like best about the product?
We had used Salesforce for years. Though Salesforce was very generous with providing software, it cost us thousands to get to a basic level. At the time, there were few options. We struggled for years. I then reviewed seven software options. Many were good but Bonterra had the best customer support, all the features we needed, and I was able to upload our donor list and complete the setup myself. It is easy to use, learn, and integrate into our everyday work. My staff members have taught themselves how to use the system and are comfortable using it frequently. We use it to send email blasts, videos, and all types of communication both internally and extrenally.
What do you dislike about the product?
We have not seen any downsides except we would like more integration of third party programs. For example, Super Bowl pools and NCAA brackets which are fun for our donors and veterans are not available for integration. Also, the ticket system does not work well with our golf outing. We do use it but we would love more features...
What problems is the product solving and how is that benefiting you?
Ease of use is the major problem solved. It affects everything. We now can manage our donors, communicate with them, and have a better handle on where we are in each campaign.
Since joining Bonterra (Network for Good) my life is easier.
What do you like best about the product?
The access and use of the data management tool is the primary reason I stay with Bonterra (Network for Good). I cannot adequately express how helpful it is to have this tool and the associated resources. It makes tracking and communicating with my donors easy. I love it.
What do you dislike about the product?
The customer relations, I generally do not hear from anyone until it is time to renew our contract. When I ask for a contact review meeting they are happy to give me 15 minutes.
What problems is the product solving and how is that benefiting you?
Tracks all of my donors and facilitates communication with them.
A CRM perfect for the Marketing Mind!
What do you like best about the product?
Bonterra Guided Fundraising (NFG) is a great platform if you want to have seamlessly branded donation pages, email and text integration, and ticket/event pages. It's extremely user friend with great customer service whenever challenges do arise. They offer webinars and helpful tips to engage donors with year end fundraising, #GivingTuesday, and welcome series for new donors. The dashboard provides quick access to data.
What do you dislike about the product?
I wish that you could copy emails that are still in the design mode. They want you to create templates, but that feels like an extra step. The search/filter feature is not as dynamic as some other CRMs I have used before with only "any" or "all" instead of an and/or option. Videos (linked) do not play directly in emails, they click out to YouTube.
What problems is the product solving and how is that benefiting you?
It allows us to do more accurate record keeping than former products we've used and is the payment gateway, which many CRMs are not.
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