Network for Good
Bonterra TechnologiesReviews from AWS customer
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User Friendly and Affordable System
What do you like best about the product?
We've had a positive experience using Bonterra as our CRM. It's helped us to better track donations and communicate with donors. Other features we've enjoyed are its user friendly interface, how easy it was to set up, and the affordable price tag.
What do you dislike about the product?
We would love to see Bonterra integrate with more social media platforms and allow us to modify the header information that displays on contact records.
What problems is the product solving and how is that benefiting you?
Bonterra primarily solved for donation tracking and consolidating our communications. We enjoy the centralized platform and ease of use. It's also incredibly affordable, which is great for our bottom line.
I love Bonterra Guided Fundraising, except for the $500 charge per event.
What do you like best about the product?
All of my contacts, donors, sponsors, and program participants are in one place. We use it daily so its nice that everything is there. It also makes communication really easy.
What do you dislike about the product?
The additional charges. We use the event pages for our program registratation and rarely make $500 on one program/event. The cost is too much for what we need. We only do the free version. Its annoying that I have to answer the same question about why we aren't paying. It doesn't make financial sense for us to use it.
What problems is the product solving and how is that benefiting you?
It helps keep our data organized. Everything is at our fingertips.
Overall, we have had a positive experience, but there was a time we were reconsidering.
What do you like best about the product?
To be honest, I was fine with it just being NFG. It is one more step to get to the NFG site.
What do you dislike about the product?
There isn't anything I dislike. Just the extra step to get to NFG site.
What problems is the product solving and how is that benefiting you?
Having all of our donors in one space to pull history and be able to send mass emails and texts.
Good overall functionality and ease of use, some small issues
What do you like best about the product?
The functionality provided is broad and includes most things a smaller nonprofit should need. For a nonprofit without a donor management platform before, it was incredibly useful to have access to all the information about donors all in one place/
Onboarding was generally smooth, relatively little manual adjustments needed.
Customer support generally responsive via chat/email within a reasonable timeframe.
The email blast function is easy to use generally when you get used to the "content" vs "row" formatting.
The text platform is very useful for communicating with donors (for events) and also with volunteers.
Events platform works well for simple events, not use it for auctions or online check-in.
Onboarding was generally smooth, relatively little manual adjustments needed.
Customer support generally responsive via chat/email within a reasonable timeframe.
The email blast function is easy to use generally when you get used to the "content" vs "row" formatting.
The text platform is very useful for communicating with donors (for events) and also with volunteers.
Events platform works well for simple events, not use it for auctions or online check-in.
What do you dislike about the product?
Manual email sending (no option to automate emails sent to donors, except for scheduling individual emails).
The email blast formatting can sometimes be annoying e.g. copy and pasting text into removes all formatting including the formatting of the blast itself, which adds time.
The interaction between the donor management and fundraising pages sections can be clunky e.g. when somebody purchases a ticket on behalf of somebody else and provides the guest's contact details, those details do not get added to donor management so it is hard to communciate with all guests for an event.
Sometimes contacts get added to the same "household" automatically just based on a shared professional address, without any notification.
When we changed our email domain and updated that on Network for Good, all of our photos were deleted. We managed to get them back but it took a while and delayed some of our communications plans.
The email blast formatting can sometimes be annoying e.g. copy and pasting text into removes all formatting including the formatting of the blast itself, which adds time.
The interaction between the donor management and fundraising pages sections can be clunky e.g. when somebody purchases a ticket on behalf of somebody else and provides the guest's contact details, those details do not get added to donor management so it is hard to communciate with all guests for an event.
Sometimes contacts get added to the same "household" automatically just based on a shared professional address, without any notification.
When we changed our email domain and updated that on Network for Good, all of our photos were deleted. We managed to get them back but it took a while and delayed some of our communications plans.
What problems is the product solving and how is that benefiting you?
Getting this platofrm allowed us to have donor management (formerly spreadsheet based) and email communications with supporters (previously Constant Contact) in one place, with added benefits like text communications too. It has upgraded our capability and capacity as a small nonprofit.
Non profit donor management and fundraising
What do you like best about the product?
Donor management is easy to use. The campaigns are rather easy to set up as well.
What do you dislike about the product?
Addressing physical mail of letters and the cost of the "Auction" feature.
What problems is the product solving and how is that benefiting you?
As a small nonprofit, we use NFG to manage all of our donors as well as our yearlong donation campaign. We also use it for our 2 Signature events - selling tickets (sponorships and entry fees).
Great product with tons of functionality at a great price!
What do you like best about the product?
There is a ton of new functionality that allows for you to do so much for your organization. The cost is a fraction of that of it's competitors. The CSRs are all really knowledgeable and friendly and are always willing to help and go the step above and beyond. It's easy to use. I use it every day and it's been a really great tool for our organization!
What do you dislike about the product?
There's nothing I dislike. If ever I have a suggestion, I am able to notify the team and they work to try and find a way to provide it or at least a work-around.
What problems is the product solving and how is that benefiting you?
They're providing a reputable means in which our donors can make their donations. It's beneficial to us because when the donors trust the resource, they feel more comfortable with the organization's fiscal accountability and that the funds will be used in the manner in which they were intended.
Great platform for our small nonprofit
What do you like best about the product?
I appreciate that the price point makes it very affordable or our small nonprofit model. The onboarding process was very easy, with great support all through the implementation steps. Now that we have been using the platform for nearly a year, I still receive great customer service any time there is a problem. I also appreciate that I can access the information I need on the site from anywhere through my personal log-in.
What do you dislike about the product?
Overall I like everything about using this site. I have had an ongoing issue with logging into our giving page because my last name changed after our initial signup. I kept running into issues when working with the customer service, and in this one case I gave up trying to resolve things because I didn't feel the support person genuinly understood my problem.
What problems is the product solving and how is that benefiting you?
Our previous donor mangaement ran through our healthcare database system. It is clunky and does not serve donor reslations in a healpful way. Bonterra gives me ease of use and navigation, makes pulling lists and sending communication very simple. And allows me to feel confident in my data.
Great Donor Management
What do you like best about the product?
The ease of use of the program.
Customer service is always quick and efficient.
Customer service is always quick and efficient.
What do you dislike about the product?
Constantly feel as if the reps are trying to "up-sell" the program.
What problems is the product solving and how is that benefiting you?
Not having the staff to accomplish what Bonterra does.
Bonterra helped me transform my donor relationships and communications.
What do you like best about the product?
The dashboard is excellent; I appreciate how the information is presented. The coaching that is offered as an upgrade is indispensable. I find the entire system to be very user-friendly. I believe it helped me professionalize many aspects of my small organization's interactions with donors, from our emails to our records and more. I use the system every single day.
What do you dislike about the product?
I wish the donor research component were better. I also wish the email templates were a little more professional.
What problems is the product solving and how is that benefiting you?
The donation processing component is weak. I have gone to an outside company to process most of our donations.
Setup is key. Remember, "garbage in; garbage out."
What do you like best about the product?
Bonterra Guided Fundraising puts all our donor information in one place, making communication a breeze. We have found the email system very user-friendly. Make the most of your coaching sessions; ask about everything. Have specific questions ready for your coach; each session goes quickly. I have found customer support to be timely in their response and prepared to stay with you as they guide you through the answer.
What do you dislike about the product?
For the cost of this system, some features are limited. For $5,000, the word processor should have more capability. The first thing you learn is how to work within the limitations of the writing system for email creation and thank you letter setup. To use this system for a major fundraiser, the first surprise will be that it will cost more. $5,000 only gives you access to Events Lite, with a limit of 50 event tickets. This system is cost-prohibitive for a small non-profit. An underwriter for the cost would be a must for this system to be profitable for a small non-profit group.
What problems is the product solving and how is that benefiting you?
Using a single donor management database is a more efficient use of time and effort.
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