Network for Good
Bonterra TechnologiesReviews from AWS customer
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Great Donor System
What do you like best about the product?
NFG is a great system to actively get involved and reach out to the donors. There are multiple different ways to engage them. Also the staff support is quick and efficient whenever their is an issue or misunderstanding.
What do you dislike about the product?
When there are similar profile the informal and formal greetings are linked between the profiles. It would be nice to have an option to select whether this is ok or not.
What problems is the product solving and how is that benefiting you?
Donor's need more engagement and acknowledgement. We are looking forward to using the person to person fundraising pages.
Recommendations to others considering the product:
Changes are necessary for growth. Do not lose heart, keep trying.
Great entry level CRM for donor relations
What do you like best about the product?
We chose this because of the personal coaching we are getting in our fundraising efforts. That is truly the best use of our money. I also like the simplicity of the interface, even though there is a learning curve. I know as a small nonprofit, we don't have whole days that we can devote to this process, but by spending 30-60 minutes in the system, getting things set up, etc. it's getting more intuitive.
What do you dislike about the product?
Event management is clunky for the somewhat complex events we do. Also, some of the basic things you would think would be just one button require multiple steps. For example, there is not a box to check to mark a donor as deceased or to set them as inactive so that they don't appear in current reports. It's a multi-step process for something that you'd think would be more automated.
What problems is the product solving and how is that benefiting you?
While I can fundraise through sheer force of will, it is not my area of expertise. Working with a fundraising coach has helped immensely! We now have a standard individual giving brochure that our board members are proud to share, a corporate case for support that paves the way for corporate sponsorship, and guidance about where to put my limited time and money for the best return.
Recommendations to others considering the product:
Tech support is not instant, but they are persistent in helping you do what you need to do. Also, I run a multi-arts Festival. That was not an option in the list of industries that I had to select. I'm dealing with a broad scope of supporters and interests.
Great Fundraising Software!
What do you like best about the product?
What I like best about Network for Good is that all the tools and data that we need to manage our giving programs are located in one place. The Dashboard provides us a real-time snapshot of our key analytics so we can be proactive to avoid revenue shortfalls or to maximize giving opportunities.
What do you dislike about the product?
There is very little to dislike about this fundraising management system. The email blast templates are very restricted, but there a large number of styles so it is very easy to find a template to fit our needs.
What problems is the product solving and how is that benefiting you?
We are a faith-based, not-for-profit organization that is only a few years old. We addressing a great need in our community that requires a regular giving stream to fund our services. NfG helps us be professional in our fundraising without being professional fundraisers.
Recommendations to others considering the product:
Network for Good provides a comprehensive platform to manage all the aspects of our not-for-profit's giving, donor management, and donor communication systems. The dashboard gives you a real-time summary of your key analytics, active campaigns, current tasks, and recent activity. Network for Good makes it easy to load and update donor and prospect contact profiles. The Communication tab makes it easy to not only communicate with your audiences via multiple channels, it also allows you to target specific donor demographics. The ability to create campaign landing pages makes it easy to create a professional looking, and highly functional giving channels for specific giving campaigns.
One stop shop for non-profits
What do you like best about the product?
Network for Good is a great tool for non-profits because it has everything you need. Donor management, email blasts and text messages, campaign and event pages, etc. all in one service that is user-friendly.
What do you dislike about the product?
In our transition to Network for Good from Salesforce, Network for Good was supposed to review our donor list for the deceased and bad addresses. With our first direct mail campaign, we received at least 200 back for incomplete addresses, incorrect zip codes, or because the addressed was deceased.
What problems is the product solving and how is that benefiting you?
It saves us time and money by being able to do a lot of our development tasks in one software program. Instead of paying for a donor management system AND a system to manage donations AND a communications system, we do it all in one.
Efficient but limited donor campaigns
What do you like best about the product?
Setting up a Network for Good page is relatively easy and painless. For small NPOs, this is particularly helpful.
What do you dislike about the product?
The platform is very limited and not flexible to accommodate specific needs for a given NPO. Furthermore, the sales video is a bit of a bait-and-switch: the promises in that video are for the premium package only, but that was not clear when my director of development watched it and signed up.
What problems is the product solving and how is that benefiting you?
We opted for Network for Good to get a modern, stylish donation page that made it easy on donors and also easier for our very small staff to receive online donations.
Recommendations to others considering the product:
Network for Good is a great site for NPOs that have a straightforward donation system. In our case, we offer a whole lot of different programs, some of which require a low processing fee ($35-$50). While customer service assured us that we would be able to set up a second "campaign" to collect those fees, the template would not allow any changes, so people trying to pay the processing fees were confused by all the donation language. We tried it for a few months and decided to go back to Greater Giving for our processing fee system, which means we are running on two platforms.
For our big annual fundraiser, we wanted to set up a temporary campaign (three months) to allow for those specific 4-6 figure donations, but we would have had to pay for an entire year of service for that page. This made the cost untenable.
So, do your homework, ask a ton of questions. Network for Good may be the right fit for you!
For our big annual fundraiser, we wanted to set up a temporary campaign (three months) to allow for those specific 4-6 figure donations, but we would have had to pay for an entire year of service for that page. This made the cost untenable.
So, do your homework, ask a ton of questions. Network for Good may be the right fit for you!
Network for Good makes fundraising easy.
What do you like best about the product?
Network for Good makes fundraising easy with their robust back end. The interface is clean and easy to use. I love the new editing tool for creating fundraising pages: so much easier than the previous versions! The pages are modern, cleaner, and easier to navigate than the older pages. Overall, the experience is much improved. Network for Good has excellent customer service. No matter when or how I contact them their support team gets back to me quickly and with a solution.
What do you dislike about the product?
The reporting feature on the new pages leaves some things to be desired. It is more difficult to search for a specific gift or donor, and the canned reports don't always provide what I need.
What problems is the product solving and how is that benefiting you?
Network for Good is my organization's main fundraising platform. We use it for any online donation that we solicit, including annual fund and special initiatives. The platform keeps the technical side of online fundraising simple so we can focus on the most important aspect: our donors.
Great customer service with Network for Good
What do you like best about the product?
The customer service experience- phenomenal.
What do you dislike about the product?
We find the head of household label awkward.
What problems is the product solving and how is that benefiting you?
Network for Good allows us to create simple, easy reports about our fundraising efforts. We can now easily track our fundraising efforts,, monitor annual progress and retention, and provide donors with a simple, elegant experience when they use the system to make a contribution.
Recommendations to others considering the product:
If you are looking for a system that can provide reporting features about your contributions, has CRM and task calendaring features, can help with event ticketing and peer-to-peer fundraising as well as web-based contributions AND is intuitive to use and does not require rigorous ongoing training for your entire team - this may be a great fit for your organization. We have been very pleased with our customer service experience, and NFG offers a range of webinars and technical assistance offerings.
Lagging behind other options
What do you like best about the product?
Network for Good is easy to use in that it's simple and get's the basics needed done.
What do you dislike about the product?
Network for Good is lagging behind in terms of text-to-give, user interface, making it simple to donate and fitting into an already created organization's website.
What problems is the product solving and how is that benefiting you?
Network for Good was used for fundraising and donor management. However, having it redirect to a different URL from our website made it difficult to fully use all the technology and capabilities available and didn't integrate well for our needs.
Recommendations to others considering the product:
Network for Good is lagging, especially when it comes to the services offered for the price, and it would be helpful if the capabilities could be implemented directly into the website and incorporated text to give.
Easy to use
What do you like best about the product?
I find pulling reports and donation tracking to be very easy. Payment is timely on the 15th of each month. Fees are reasonable. Customer support is responsive. I also like their blog/webinars.
What do you dislike about the product?
I don't dislike anything, but I also don't use NFG as our main fundraising page. I mostly interact with them via facebook donations and corporation donations that use NFG, but my experience has been good.
What problems is the product solving and how is that benefiting you?
We use them as an alternate donation processing option for donations made outside our online donation page (we use Bloomerang for donations) and I use their webinars and blog for professional development.
Excellent, Inexpensive, Basic CRM
What do you like best about the product?
I like how easy it is to set up your personalized donation page. The tips that they provide as you walk through each step in addition to the ease of implementing organization specific branding is just excellent. I also really appreciate all of the free webinars and training that is provided even with the most basic paid membership. I feel like my organization got more than its money's worth out of this product.
What do you dislike about the product?
Honestly, I like almost everything about Network For Good. If I had to pick a negative, I would have to say that I don't like that there are so few customization options for branding the donation landing page. It would be nice if it could be customized just a bit further to really fit seamlessly into an organization's website.
What problems is the product solving and how is that benefiting you?
Before Network For Good there were very few donor database options available for small organizations that just can't afford the price tag of a product like Raiser's Edge. NFG fills that gap. My organization was able to use this to really upgrade our donation widget and landing page on our website and to begin to track donations more effectively over time. It also really eased up the backend workload of distributing tax exempt letters for every donation, because it was automated through their system. For a smaller non-profit, I cannot recommend NFG highly enough.
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