Network for Good
Bonterra TechnologiesReviews from AWS customer
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User friendly!
What do you like best about the product?
The ease of use. It was not complicated to figure out the system without much training. The email blasts are super helpful, as are the tasks and tracking donor activity and generating reports. I really love that you can see who has opened email blasts and the donor's history of giving.
What do you dislike about the product?
It was challenging to figure out how to create events. Also, the importation process from Constant Contact did not go well, and all the data was not imported. We had to pay to manually input the information from our spreadsheets because although the contacts were there, some of the data was not.
What problems is the product solving and how is that benefiting you?
Keeping track of our donors' activity and keeping up communications with donors.
The Best Donor Management System There is
What do you like best about the product?
I love how Network for Good takes all the tools you need to run a nonprofit and puts it in one place for you. Since using Network for Good our organization has doubled then tripled our annual income. This system has allowed us to raise the finances we need, while still keeping in communication with our Donors.
What do you dislike about the product?
I find that not having the ability to take donations through a virtual terminal (over the phone) has been the biggest hindrance for me. As such, it has caused me to look at other payment processing systems for over-the-phone donations. I also find not being able to change my donors recurring donation dates have also been quite a hindrance.
What problems is the product solving and how is that benefiting you?
When we moved over to Network for Good, the immediate benefits were that we can send thank you letters easily, everything is in 1 place, our team at any time can run reports, we could create campaigns for individual purposes. There are many more, the list could keep going.
Recommendations to others considering the product:
If you want a simple, trustworthy, system with amazing customer support, Network for Good is for you.
NFG has been good for my nonprofit!
What do you like best about the product?
What I like about Network for Good is that this organization followed IHONORUSA from birth, when we had nothing to give for a donor management system. The webinars and training guided our organization and processed donations from day one.
What do you dislike about the product?
There are a couple of things I would incorporate. 1. is I would give a little more of a creative factor on the email template process. I use constant contact, and it allows backgrounds and other creative techniques to make the email stand out. Also, 2. when you get everything running at around 90%, I would like to have human interaction on some of my questions. Finally, I was looking for reports mode and could not find it. I would also add a YouTube like library for finding out how to do things and process data. Plus you question below does not give a full view of your clients. For example: I am User, Admin, writer, and Social media creator and I would like to use Network For Good email blast to reach my donors, supporters and volunteers.
What problems is the product solving and how is that benefiting you?
One of the benefits, and there are many, is the landing page that I have created it to look like my brand new website. I can be creative, have videos, in providing more info for our donors to see that they are in a good place because we can express our brand creatively and professionally.
Recommendations to others considering the product:
I definitely recommend network for good. When I started our nonprofit, I had few places for the latest information on nonprofit development and donor management, and customer relations management. I was encouraged a few years before I actually signed up for the NFG donor management system, and I wish I had started it's sooner. Network For Good customer relations people were very patient with me when I was comfortable once I joined. I love the platform, and my donations have justified every dollar spent. The other thing to consider, NFG collects the money our organization gets from Facebook. That is a big PLUS!
Best Customer support and one-stop shop solution for donor management
What do you like best about the product?
Network for Good has been a Godsend from day one! We are a small staff and need help in the tech department. Some of us were completely paralyzed at the thought of learning a new software system, but NFG has made the process easier. I took advantage of office hours, the chat help, calling support, AND emailing NFG. Each time I was met with a patient and kind representative who took the time to make sure my issue was truly resolved. Amazing customer support! I totally felt as if we had a safety net of caring people who were there to catch us in even our slight stumbles. They are excellent communicators, and I appreciate that so much!
As far as the software itself goes, I love it that everything is in one place, easy to use and read. Color coding is my jam, and I love the graphs of donations. I'm so visual and it really helps me to be able to SEE how we are doing. Things are immediately updated in real time. Being able to see the documentation of who sent what communication to whom and when it was sent is a huge benefit. I love the ability to quickly acknowledge donors with a video sent straight to their phone or email. I love Network for Good's ease of use, clarity, and visually pleasing interface, as well.
Love Network for Good!
As far as the software itself goes, I love it that everything is in one place, easy to use and read. Color coding is my jam, and I love the graphs of donations. I'm so visual and it really helps me to be able to SEE how we are doing. Things are immediately updated in real time. Being able to see the documentation of who sent what communication to whom and when it was sent is a huge benefit. I love the ability to quickly acknowledge donors with a video sent straight to their phone or email. I love Network for Good's ease of use, clarity, and visually pleasing interface, as well.
Love Network for Good!
What do you dislike about the product?
We are still new to NFG and learning the ins and outs of the software, but this is what I would suggest for improvement. When I am entering in a new contact, and the email is already in our system, I wish there was a route to take to resolve that right away--like a button you could click to say that we are talking about the same person, I just have more information to add about him/her. A "merge contact" button or prompt right there would be so helpful.
What problems is the product solving and how is that benefiting you?
Network for Good is helping us know our own non-profit better! Because we all have access to the donor information, we can work better as a team to fundraise and be aware of the people who support our mission!! Before Network for Good, the office manager knew about donors and donations, I knew about volunteers, and others had their specialized jobs. Now, I feel much more empowered to connect with the very people who help keep us in business. Network for Good has done us a world of good!
Communication is so important. With NFG, I can log in and see when things were taken care of, and by whom. I can even see exactly what was said or written to our donors. A+ on the increase in accurate communication. I do not need to ask so-and-so, or wait for email replies, to find out what was completed. I can log in and see for myself!
Communication is so important. With NFG, I can log in and see when things were taken care of, and by whom. I can even see exactly what was said or written to our donors. A+ on the increase in accurate communication. I do not need to ask so-and-so, or wait for email replies, to find out what was completed. I can log in and see for myself!
Happy New Customer
What do you like best about the product?
As new customers for Network for Good, my biggest compliment is that the customer service is exceptional. I love the daily office hours because I know that if at any time I have a time sensitive question, I can just hop on and ask. I also like to listen to other questions that other organizations may have.
What do you dislike about the product?
I can honestly say I have not found anything that I completely dislike. If I had to choose something. Running a report has been rather difficult and I have had to watch videos several times to get the outcome I needed.
What problems is the product solving and how is that benefiting you?
Our previous donor software was a mess. Partly our fault and partly theirs. Since transitioning to Network for Good we have been able to clean up our database tremendously.
Recommendations to others considering the product:
Definitely utilize your customer support. They have made this process seamless for us.
Invaluable resource
What do you like best about the product?
Organizing donor information and financials, communication tools, coach
What do you dislike about the product?
Nothing to track volunteer hours and event specifics
What problems is the product solving and how is that benefiting you?
Communication and tracking of donations
Network for Good has been an excellent choice for our small nonprofit!
What do you like best about the product?
The Network for Good platform has a lot of samples for you to build email blasts, texts, and videos to market to your donors. They also have fundraising coaches that help you every step of the way. Our coach was so helpful in giving us the confidence to fundraise during COVID. We would recommend Network for Good for small to medium nonprofits that cannot afford a marketing person on staff. The NFG platform with the coaching opportunity is a great combination to grow your organization. The staff are so helpful and encouraging!
What do you dislike about the product?
The one drawback is we are located in Hawaii and the time difference does provide a little bit of a problem.
What problems is the product solving and how is that benefiting you?
We are working on more consistency in sending out information to our donors and using other social media to raise money.
Simple Tool for Effective Fundraising
What do you like best about the product?
It's a simple tool for effective fundraising and keeping track of donors/contacts.
What do you dislike about the product?
NFG has yet to figure out how to integrate volunteer registration into their system, causing us to have a separate volunteer application and then we have to import names into NFG.
What problems is the product solving and how is that benefiting you?
Recordkeeping, thanking donors promptly.
Network for Good makes everything so easy!
What do you like best about the product?
I can do everything I need to do in one place! It keeps me very organized!! Thanks Ilit
What do you dislike about the product?
I wish the online payments were received as they were made or that a report was sent or in my account that included the donations for each monthly disbursement.
What problems is the product solving and how is that benefiting you?
I am able to keep track of donor information easier.
Network for Good Review
What do you like best about the product?
Connexions International(CXI) has used Network for Good for one year. We like the ease in tracking and communicating with our donors. We have gained very valuable advice on our fundraising activities
What do you dislike about the product?
We can think of nothing we dislike about Network For Good. It has been a tremendous asset to our ministry
What problems is the product solving and how is that benefiting you?
Tracking and communicating with our donors is much easier and time efficient in using NFG
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