Network for Good
Bonterra TechnologiesReviews from AWS customer
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Simple and Effective Donor Management
What do you like best about the product?
Bonterra has been a lifesaver in terms of donor management. Using the contacts feature and email blasts we have been able to put out higher and more frequent newsletters and mailings to our donors and subscribers. Onboarding was made incredibly simple and the customer service team took care of our entire import from Little Green Light. The templates for donor receipts and thank you's have also been a huge bonus! Overall we are very happy with the system and cannot wait for future updates, as each has made the platform even better than the last.
What do you dislike about the product?
One downside to Bonterra is not having an easy way to link two donors of the same household to the same donation. There is a household donation view, but due to the way donations are input they must be made by one person, officially. I also hope a future update will allow us to look up donors by address in the Giving tab, not just the contacts tab. Those two are my only wishes!
What problems is the product solving and how is that benefiting you?
Bonterra (NFG) has made it much easier to collaboratively approach donor management and communications. Now our executive director, marketing, and accountant can all easily log in and have access to the same important information they need for their job, rather than having to ask one another for specific reports or mailing lists because only one person has a software license. It's also so much better because it's web-based, allowing us to work from home or other locations when needed.
So far, so good!
What do you like best about the product?
To me the tool seems user friendly and intuitive. I have no qualms with Network for Good, despite having heard feedback from others that it is not their favorite. I have compared Network for Good to other leading CRM's and found that it does the same as the others. For now, i'll be sticking with NFG. I like the easy ability to add contacts, create households, and import and export data. Customer service is also pretty timely.
What do you dislike about the product?
I do wish that it had more features in the editing email capabilities. Also, I wish it had a more intuitive design around donor journeys, and prompted me for next steps that I should be taking based off inputted touch-points or data.
What problems is the product solving and how is that benefiting you?
It keeps all my contacts in one place and allows me to create households. It creates ease in mailing and contact lists.
User-Friendly Platform with Outstanding Support and Room to Grow
What do you like best about the product?
What I like best about Bonterra Network for Good is their outstanding customer support and commitment to helping nonprofits succeed. From the very beginning, their team is responsive, knowledgeable, and proactive—whether it's troubleshooting an issue, helping us customize a campaign, or following up to ensure everything is running smoothly.
The platform is user-friendly, but what really sets it apart is the wealth of training opportunities they offer—from live webinars to on-demand tutorials—making it easy for staff and volunteers at all levels to build confidence and maximize impact. Their personalized onboarding and continued engagement make us feel like a valued partner, not just a customer.
The platform is user-friendly, but what really sets it apart is the wealth of training opportunities they offer—from live webinars to on-demand tutorials—making it easy for staff and volunteers at all levels to build confidence and maximize impact. Their personalized onboarding and continued engagement make us feel like a valued partner, not just a customer.
What do you dislike about the product?
One area for improvement with Bonterra Network for Good is that some features aren’t as intuitive as I would expect, especially given how user-friendly the rest of the platform is. Occasionally, certain functions take a few extra steps to locate, which can slow things down. That said, their excellent customer service and responsive support team usually help resolve issues quickly, and the available training resources go a long way in helping users navigate any challenges.
What problems is the product solving and how is that benefiting you?
Bonterra Network for Good is helping us solve several key challenges in nonprofit fundraising and donor engagement. It centralizes our donor data, streamlines online giving, and simplifies campaign management - all in one place. This has saved valuable time and allowed us to focus more on building relationships rather than managing spreadsheets or juggling multiple systems.
The platform’s donor segmentation and communication tools help us personalize outreach and steward donors more effectively, which has led to stronger engagement. The reporting features also make it easier to track impact and share results with our board and stakeholders, enhancing transparency and trust.
The platform’s donor segmentation and communication tools help us personalize outreach and steward donors more effectively, which has led to stronger engagement. The reporting features also make it easier to track impact and share results with our board and stakeholders, enhancing transparency and trust.
Bonterra Network for Good for a non-profit
What do you like best about the product?
The CRM is user friendly and implementation was fairly easy. They have templates for campaign giving and functionality to handle events and silent auctions.
What do you dislike about the product?
There customer service doesn't have a phone number, they want you to use a chat feature which doesn't work well with my internet browser. They can't refund a donation quickly if someone gave by mistake even though I notified them within hours of it happening. There is no good method for tracking grants received with this software.
What problems is the product solving and how is that benefiting you?
Keeping track of all our donors and sending out newsletters monthly. It's nice to track the activity per donor interaction.
A Non-Profit's Best Friend
What do you like best about the product?
Network for Good is easy to use and has a low learning curve.
What do you dislike about the product?
Sometimes there can be a lag in loading time but otherwise it's great.
What problems is the product solving and how is that benefiting you?
Easy to manage donor groups.
The best tool for empowering your development team
What do you like best about the product?
Working with Bonterra Network for Good is incredibly easy. I'm able to input donor contact info, donations, and track giving habits without too many clicks and navigating clutter. It's intuitive and shows me everything I need to know in one place. I was also very pleased with the simple onboarding and coaching I received from their team. I can't imagine going back to other tools.
What do you dislike about the product?
I have no complaints, this tool helps me so much.
What problems is the product solving and how is that benefiting you?
Users can easily make donations and participate in our events and silent auctions. My team and I can add donations, coordinate communications, and so much more so easily.
Level Up
What do you like best about the product?
Network for Good makes it possible to segment donors and send them personalized emails. This has helped us to level up our fundraising.
What do you dislike about the product?
Uploading new contacts can be a bit tricky at first.
What problems is the product solving and how is that benefiting you?
It allows us to segment donor communications so we can better personalize our appeals.
EXCELLENT EXPERIENCES
What do you like best about the product?
Using Bonterra's Apricot software has been a major asset for streamlining our operations. Right from the start, its user-friendly interface facilitated smooth client intake processes and efficient data entry. Everything about the platform screams scalability and reliability, making it an all-in-one solution for organization. It's been critical in achieving more with less effort—a vital ally in our mission-driven work.
What do you dislike about the product?
well so far i haven't come across anything that i don't absolutely love about using apricot in my workplace its just made everything a breeze.
What problems is the product solving and how is that benefiting you?
all data entry and client information is safely and securely stored and available for my use.
LEARNING
What do you like best about the product?
The zoom training is easy to follow and covers so many topics. I enjoy the fact I can go back and view the sessions again to review something that I missed.
What do you dislike about the product?
I am not very computer savvy so sometimes when they are explaining how to do something it takes looking at the session a couple of times to get it.
What problems is the product solving and how is that benefiting you?
Keeps track of donors and mailing list.
Outstanding for social justice communication and developement
What do you like best about the product?
The all-encompassing approach to data capture. From online forms, to email campaigns, the platform provides powerful engagement methods available with little, or no coding knowledge needed to integrate with 3rd party platforms.
What do you dislike about the product?
The difficulty level of the program, and the intricate/clunky Help Center, required hours of trial and error, this was compounded with the necessary organizational experience needed to customize the platform for best results.
What problems is the product solving and how is that benefiting you?
CRM for tracking memberships, communication, and engagement levels. This helps to inform our organization campaigns.
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