Network for Good
Bonterra TechnologiesReviews from AWS customer
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A great resource for RocDog
What do you like best about the product?
Everything about the software has been great. Being a newer Non-Profit the software really help put us on the map. It really helped us be more professional and consistant with our message to the community.
What do you dislike about the product?
Being completely cloud based has concerns for me. If servers go down, we are dead. Local backup and ability to work offline in an emergancy would make me more comfortable.
What problems is the product solving and how is that benefiting you?
We purchased NFG very early on in our process, so nothing to really solve.
Flexible donor management
What do you like best about the product?
There is a ton of functionality, and there are great customization options. Using this system has definitely given us more transparency and better data when it comes to donor and donation management.
What do you dislike about the product?
With so many options, it can be time consuming to get set up.
What problems is the product solving and how is that benefiting you?
It is easier than ever to see our donors and their donation histories.
Easy to set up and execute!
What do you like best about the product?
This product helped our organization roll out campaigns, track and build a client database with ease. Great customer response.
What do you dislike about the product?
Not able to create invoices. First attempt of integration was difficult. After a few trial & errors, it then became pretty simple,
What problems is the product solving and how is that benefiting you?
Communicating with our members with a professional look. We are able to use the donor database and no longer use spreadsheets.
Efficient and Easy to Use
What do you like best about the product?
I love that donors are automatically added to Bomterra when they donate from our campaigns. Campaigns are effortless to create and are well done! Creating tax letters are a perfect way to end the year.
What do you dislike about the product?
The only thing I struggle with is how to add our letterhead to the tax letters. I do feel adding donors to the tax letter is not the easiest task to do.
What problems is the product solving and how is that benefiting you?
I love that Bonterra holds all of my donors are in one database. Easily accessible, I am able to utilize the donor information at my fingertips! Tax letters are no longer a dread for me. I love to have everything in one place verses may spreadsheets for different campaigns.
Easy to create campaigns wihtout having to design and publish on the web.
Easy to create campaigns wihtout having to design and publish on the web.
Constiuant Management and Communication
What do you like best about the product?
We use the Commuication tools multiple times a week. We love the segemation it provides and the capability of texting, sharing videos and capability of mutliple links in one email. Constituant management database is great and can export any report you need.
What do you dislike about the product?
The fundraising platform is ok for small events/ticket events. We have moved to another platform for our Day of Giving and other major events to have more functionality.
We paid for the wealth screening information last year and did not find it useful.
We paid for the wealth screening information last year and did not find it useful.
What problems is the product solving and how is that benefiting you?
We have all our donors in one place and can communicate with them through the platform using multiple tools - email, text, video, linked pictures.
Bonterra Guided Fundraising is helpful for newbies
What do you like best about the product?
It spells out step by step what to do for fundraising campaigns which makes using & operating campaigns easy to use. Gives prompts to remember where you are at on each step. Allows great donor communication & thank yous via email, text, videos, snail mail options. Customer support is readily available for any questions or help needed.
What do you dislike about the product?
When entering donations the template requires multiple "tabbing" past options we do not use. The page is long so scrolling or tabbing multiple times to get to the bottom of the page takes extra steps. would be nice to be able to customize the page for our organization's specific purposes. On the fundraising page, the options for photos that will work with the template (automatic cropping) is quite annoying. It crops and makes the photo very grainy.
What problems is the product solving and how is that benefiting you?
Donor management for year end giving statements is fantastic. Also personalized thank you's for each gift.
Easy - Easy to get up and running and easy to use
What do you like best about the product?
The conversion staff did a miraculous job of taking our several old donor files and importing all the data. I loved the one-on-one training and guided learning. Help was easy to find and very responsive to my questions. The platform fits very well into our systems.
What do you dislike about the product?
We have found nothing negative about the platform.
What problems is the product solving and how is that benefiting you?
Our donor tracking and campaign management was disjointed before we switched to Bonterra. Now everything we need is on one integrated platform.
Bonterra is a great choice for fundraising software
What do you like best about the product?
The CRM/Database software is extremely user-friendly. Great design and great features. The customer support has been excellent as well. For a small to mid-sized nonprofit organization, Bonterra is the best product.
What do you dislike about the product?
I would like Bonterra to add additional stanfard fundraising measurements to the dashboard. We would like to have quick reports that measure the three (3) donor types: Retained, New and Re-activated. ALL donors fall into one of these three categories. Currently I have to to run two filter reports to calculate retained and new donors. The only way that to get the reactivated donor total is by subtracting the new and retained from the total.
What problems is the product solving and how is that benefiting you?
Bonterra is a complete database that accurately logs and tracks donations. Without this system, our fundraising would suffer. Bonterra also provides a customizable online giving page. Donations and donor information are directly entered into the database. This saves time for gift processing.
Great Support for (Very) Small Nonprofits
What do you like best about the product?
We are a very small nonprofit, but Bonterra/Network for Good gives us the attention and tools we need. Two things stand out: the platform is easy to use, and allows us to communicate easily and effectively. Fundraising plans, templates, and campaign pages are readily available and usable. Secondly, Bonterra/NFG is responsive. Our onboarding process was both general and customized to our situation. The Help Chat folks are excellent: available, friendly, and thorough, answering inquiries and solving problems with professionalism and respect.
What do you dislike about the product?
One concern is that Bonterra/NFG's structure doesn't allow for certain capabilities or adjustments. I specifically refer to changing default settings in the fundraising pages. For example, currently, the 'amount' and 'comments' setting on a donation (campaign) page are automatically checked so that the donor must work to uncheck them, which is often missed. We wanted to reverse that, but it is not possible unless the nonprofit (we) requests that the Donor Scroll be removed from that campaign altogether. We'd prefer it otherwise. We would also like a little more flexibility in the style of the actual donation page, but it is not critical.
What problems is the product solving and how is that benefiting you?
Communicating easily and effectively with our supporters was an issue before we used Bonterra/NFG. Now we are able to be in touch with our supporters in creative and helpful ways, demonstrated by the open-rate and actual funds coming in as a response.
All your data in one place
What do you like best about the product?
It's helpful to have a dashboard that holds everything I need in one place. The ability to add all the data I need and see it at a quick glance for each donor makes me job easier. I also love the ease of creating emails and text messages to send out.
What do you dislike about the product?
I wish the emails were a little more rounded in what you can do with them like other emailing system platforms, but this one is easy to understand for those who haven't used an emailing program before.
What problems is the product solving and how is that benefiting you?
Network for Good keeps all the information in one place and allows multiple coworkers to access that same information. We are all able to be on the same page and see what someone else has done with a donor.
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