What do you like best about the product?

I really appreciate the product's rich functionality, user-friendly interface, and powerful engine.
I think everyone notes Celonis's advantages over its competitors. The main advantage for me is the ability to solve a problem with optimal time and effort expenditure. Working with Celonis, I am focused on the result of my work, on the value that I want to bring to the customer, and not on how I can configure this or that function in the system. It's a great product with great usability, a great academy, and a great community.

What do you dislike about the product?

I miss being able to use Celonis on-premise. Some of my customers refused to publish data to the Celonis EMS Cloud.

What problems is the product solving and how is that benefiting you?

We analyzed the process of preparing and signing insurance agreements with clients. Using the system, we identified vital bottlenecks, helped plan actions to eliminate them, and built a set of consoles for operational control of the process.