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Easy to connect
What do you like best about the product?
Working with my cirtual co workers and great vide/audio/effects.
What do you dislike about the product?
You have to download the app actually instead of web.
What problems is the product solving and how is that benefiting you?
Meeting with people from distance.
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Best phone migration I have been part of yet.
What do you like best about the product?
Seemless integration for users coming over form 8x8. We also like the ability to create within the space and share with users, not forcing us to have another application to do most functions.
What do you dislike about the product?
It would be nice if the SMS messages were part of the general chat space, we have users that communicate outside the bank with clients that way and it creates a few extra steps for them.
What problems is the product solving and how is that benefiting you?
with our previous vendor we struggled with our remote areas having enough bandwidith for video conferences, Zoom has made that a non-issue
Like the tech, appreciate the enhancements
What do you like best about the product?
I like the enhancements that Zoom makes on a regular basis.
What do you dislike about the product?
Need API access for a better integration.
What problems is the product solving and how is that benefiting you?
Helps with notes taking.
Zoom Experience
What do you like best about the product?
Zoom is useful to replace the use of physical phones for our hybrid work model.
What do you dislike about the product?
The pain points include: the set up process for new users (as listed below):
1) set up their account before we can assign numbers to the account
2) require the admin to add the phone number to the account after set up
3) not as easily accessible to see where you can set up your voicemail
4) set up of voicemail is mandatory but I have not personally used the code to listen to my voicemails.
The Zoom app is clunky at times where we must log into the web version to record our voicemails.
1) set up their account before we can assign numbers to the account
2) require the admin to add the phone number to the account after set up
3) not as easily accessible to see where you can set up your voicemail
4) set up of voicemail is mandatory but I have not personally used the code to listen to my voicemails.
The Zoom app is clunky at times where we must log into the web version to record our voicemails.
What problems is the product solving and how is that benefiting you?
Only solving the replacement of physical office phones.
Good product overall but cumbersome implementation
What do you like best about the product?
Since the pandemic, most people have become very familiar with Zoom for meetings, so using it as a VOIP solution did not have a steep learning curve for staff. The AI features are a great benefit as well that will make our teams daily operations faster.
What do you dislike about the product?
There is a big disconnect between the sales team and the implementation team. The sales team promissed a hands-off implementation and after our second meeting with the deployment team it became very clear that we would need to be heavily involved to deploy Zoom Phones. Also during the implementation, whenever we asked more information about a feature or what would be the best option between certain settings, we normally got directed to a knowledge base article that we had to read and figure it out on our own anyways. Training followed the same trend, we were promissed 'as many training sessions as you need' and the week before deployment we were told we only qualified for two training sessions.
The tool is good, but take the sales pitch with a grain of salt and be ready to do most of the heavy lifting during deployments.
The tool is good, but take the sales pitch with a grain of salt and be ready to do most of the heavy lifting during deployments.
What problems is the product solving and how is that benefiting you?
Note taking during calls using AI is a great benefit to us.
An excellent communication platform with myriads of features
What do you like best about the product?
Zoom workplace is a highly user friendly app for all employees
What do you dislike about the product?
I have used zoom workplace for a while now, I simply do not dislike it
What problems is the product solving and how is that benefiting you?
It helps connecting with global employees of my company and easy scheduling of meetings
High expectations, short on delivery
What do you like best about the product?
I like that it hadteh features we needed for our business
What do you dislike about the product?
Customer service is non-existant and setup and implemantion are missing the mark also.
What problems is the product solving and how is that benefiting you?
It has actually creted mor issues for us since switching to zoom
Comprehensive suite of tools that integrate communication
What do you like best about the product?
I have a virtual estate planning business, so I appreciate the high-quality video and audio ensure clear communication during virtual client consultations. I also appreciate sessions can be recorded for future reference, ensuring accurate records of client interactions.
What do you dislike about the product?
Sometimes there are variations between the desktop and mobile interfaces and that can be confusing and hinder seamless use.
What problems is the product solving and how is that benefiting you?
I'm able to switch between devices and platforms and that makes it easy to stay connected, whether in the office or remotely.
Very easy and convenient to use for work calls
What do you like best about the product?
I like zoom workplace because it's easy to use and find the information you need, you can also connect to transcription apps like chorus which ensures we don't miss any details
What do you dislike about the product?
Sometimes there are bugs when it comes to the chorus integration
What problems is the product solving and how is that benefiting you?
It's solving the issue of not being able to meet in person, therefore allowing us to sell our product virtually
Setting up phone queues still seems incredibly difficult.
What do you like best about the product?
Being able to schedule a meeting in Outlook.
What do you dislike about the product?
I cannot search through my phone history for a phone number that has called me before. It's also difficult to saved frequent contacts.
What problems is the product solving and how is that benefiting you?
I can't say that's it's solving any issues for me.
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