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Fairly intuitive and straightforward to use
What do you like best about the product?
Automox has an easy learning curve, and I find it easy to use when deploying mass software updates and monitoring different machines from one console. It is easier to do this than in SCCM in most cases.
What do you dislike about the product?
It can be difficult to monitor which machines might error out when receiving updates. It would be a lot easier to monitor if there was a visual representation once the updates are completed. Occasionally, I also find it difficult to know if a singular machine has received a script or worklet. It might follow the same vein as having that visual representation to show if there were any issues receiving or pushing the worklet.
What problems is the product solving and how is that benefiting you?
We primarily use it to manage our patches and Windows updates. Automox does make it easier to see when updates are available and which machines will receive them.
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Biggest bang for your buck
What do you like best about the product?
1. Great job on giving MSP's ability to easily switch between tenants. Very seamless
2. Awesome, amazingly resompsive knowledgable support. Very willing to jump on a call to demonstrate if you're ever confused.
3. Very straightforward to deploy -- works with GPO (when GPO behaves) and PDQ Deploy.
4. Many worklets supporting many 3rd party use-cases
2. Awesome, amazingly resompsive knowledgable support. Very willing to jump on a call to demonstrate if you're ever confused.
3. Very straightforward to deploy -- works with GPO (when GPO behaves) and PDQ Deploy.
4. Many worklets supporting many 3rd party use-cases
What do you dislike about the product?
After writing this, I realize these are more feature requests, which I will put them in. But these are things I dislike while using the product:
- A majority of the things I'd like to do requires an API call. But many (you would think simple) reports are locked behind custom API calls - example of my simplest request: what CPU/RAM/HDD size for all my devices? However, I will say I notice every quarter or so, Automox dev team has been working on getting stuff accomplished easier though various other teams.
- Unable to obfuscate customer names as I switch. Consider while on a zoom with a customer, it shows every entity I work for. I'd rather have a toggle to obfuscate company names like Te***sh.
- A majority of the things I'd like to do requires an API call. But many (you would think simple) reports are locked behind custom API calls - example of my simplest request: what CPU/RAM/HDD size for all my devices? However, I will say I notice every quarter or so, Automox dev team has been working on getting stuff accomplished easier though various other teams.
- Unable to obfuscate customer names as I switch. Consider while on a zoom with a customer, it shows every entity I work for. I'd rather have a toggle to obfuscate company names like Te***sh.
What problems is the product solving and how is that benefiting you?
Patch management - Getting a foundation that most companies never had beyond Excel sheets
3rd party software deployment
3rd party software deployment
Automox Patch Management
What do you like best about the product?
I think Automox does a great job of patching endpoints, especially laptops. From my experience it does a great job of patching clients as soon as they check in, as long as its configured like that. It is very easy to work with and create update policies. Automox also does a great job of showing you which endpoints are patched and which have any updates that are missing right on the front page. Even though Automox is used heavily for patch management, it can also be used for pushing out software and powershell scripts to computers.
Anything that can be done with powershell can pretty much be done through Automox. Even if you are not an expert in powershell, Automox offers many tools that help with scripting such as their Otto AI helper for writing scripts. They even have a catalog of hundreds of useful scripts that you can easily add and use in your environment. Overall, it is a great patch management system that has helped us over the past year.
Also to mention, Automox's user support is great. They are quick to respond and always happy to help us out when we have any questions or suggestions.
Anything that can be done with powershell can pretty much be done through Automox. Even if you are not an expert in powershell, Automox offers many tools that help with scripting such as their Otto AI helper for writing scripts. They even have a catalog of hundreds of useful scripts that you can easily add and use in your environment. Overall, it is a great patch management system that has helped us over the past year.
Also to mention, Automox's user support is great. They are quick to respond and always happy to help us out when we have any questions or suggestions.
What do you dislike about the product?
Automox can sometimes be a bit slow when it comes to scanning devices. I've been told that it shouldn't take more than a minute to scan each device, but I've had devices take upwards of 5-30 minutes to finish scanning even when no additional software is present on the device after a clean install. Overall, it is functional and quick, but there are some improvements to scanning I would suggest.
Also, Automox does not give the users the options to stop scripts in progress or cancel a scan that may be taking too long to finish. I understand this is more on the admin side of Automox, but I believe that we should be able to stop a bad script or stuck scan on our own devices without needing to contact their support or waiting 24 hours for it to automatically clear itself.
Also, Automox does not give the users the options to stop scripts in progress or cancel a scan that may be taking too long to finish. I understand this is more on the admin side of Automox, but I believe that we should be able to stop a bad script or stuck scan on our own devices without needing to contact their support or waiting 24 hours for it to automatically clear itself.
What problems is the product solving and how is that benefiting you?
Automox has helped us heavily with patching our endpoints, but it has done an even greater job of helping us patch our laptops. The Patch policies in Automox are heavily customizable and is very easy to jump into. Automox is very responsive when it comes to seeing these devices come online and quickly pushing out updates to them.
Best Patching Tool
What do you like best about the product?
I love how automated it is, it isn't static plus it is cloud-based too which is a major plus. The Customer Support team is also very fantasic.
What do you dislike about the product?
Devices can only belong in one group (OU) but cannot be added into other groups which is a downside if you need to add different groups that have different policies.
What problems is the product solving and how is that benefiting you?
Automox has helped Fortna in patching all of our 3rd party applications, uninstalling unused and outdated software and patching servers, PCs and MACs with OS security patches, an additional powerful feature of Automox is its ability to use scripts.
Automox is a top choice for automatic patching and device compliance!
What do you like best about the product?
The installation and configuration of Automox agent and console are simple and straightforward. Automox provides the user with the flexibility and granularity to configure the patch policies and groups, and to adjust them as needed. The user can also use the Automox console to view and manage the patch policies and groups, and to perform manual or on-demand patch actions, such as scan, install, reboot, or rollback.
What do you dislike about the product?
The Automox tool is very robust but comes at a higher than average cost. The company does offer a pay-as-you-go offering but the discounts come with anual subscription.
What problems is the product solving and how is that benefiting you?
Automating the deployment of patches and updates across our organizations endpoints.
We use Automox for a lot of different tasks
What do you like best about the product?
The ability to patch multiple operating systems with one tool. The ability to automatically install and uninstall software. Using worklets to configure systems.
What do you dislike about the product?
The only thing I can think of is the time is takes for some applications to make it into the catalog.
What problems is the product solving and how is that benefiting you?
We can patch our Windows, MacOS and Linux systems automatically. Having all three operating systems patch by one tool is a great help.
Powerful patching software
What do you like best about the product?
Overall easy to navigate system that has great capabilities. The patching tools are good for counts as well as integrations with other SIEM servies and SSO components. Fast and accessible console that allows for content deployment of multiple kinds of software and tools and automated script deployment with fast and live results. Customer service teams have always been helpful and quick to respond if an issue arrises, taking feedback and making product changes to get the system into a better place. The overall setup is fast and easy and new client installs are automated and deploy seemlessley. Using it to baseline machines simply by installing the one agent. This is a tool I use everyday.
What do you dislike about the product?
Some of the dashboard widgets can be frustrating to navigate and are not able to be directed to a group of machines. The agent has the occasioinal issue of lagging out as a service and requires it to be restarted to get accurate patch numbers.
What problems is the product solving and how is that benefiting you?
Enterprise patch management. For any system it is always a challenge to keep all machines alinged and patched. By using Automox it gives an good overall use and ability tokeep an eye on patching without breaking you back digging through everything.
From being told it was being done, to knowing it had been done
What do you like best about the product?
The level of control we have over the patching. We used to rely on a capable Third Party for patching but the volume of change and the speed it sometimes needed to be done would occassionally result it things being missed or being on the things to do pile. Automox stopped that. We know whats coming, whats been installed and what did not work... the control is great.
What do you dislike about the product?
Very little. When patches fail sometimes it seems to be the automation as it works manually, but these are few and far between.
What problems is the product solving and how is that benefiting you?
The business wnats to know patching is in control, Automox gives us control and the ability to show that control.
The next generation of patch managment.
What do you like best about the product?
It is an intuitive, cloud based patch management solution that can protect your endpoints, wherever they may be.
What do you dislike about the product?
We do not have dislikes of Automox at this time.
What problems is the product solving and how is that benefiting you?
We are able to patch work from home computers that are not connected to the corporate network through VPN. As long as they are turned on and connected to the internet, we can patch them.
Cool Software with flexibility for Patch Management and Software Deployment
What do you like best about the product?
The ability to write my own Software deployments to handle tricky programs like Antivirus and Monitoring tools. Also the easy deployment of the Agent software and great management GUI.
Automox is easy to understand and manage and their support is very responsive.
Automox is easy to understand and manage and their support is very responsive.
What do you dislike about the product?
I wish the Update notifications were a little more customizable as well as being able to run policies in steps would be a great feature to add.
What problems is the product solving and how is that benefiting you?
Helping us keep our hundreds of Windows PCs patched as well as scheduling reboots
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