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Zuora Review
What do you like best about the product?
Easily calculate subscription billing, integrates to ERP
What do you dislike about the product?
Weak SOX controls/reporting. SOC report I s always issued late. Per the community, customer been have asking for I’ve 3 years an audit trail report. Poor customer/community involvement.
What problems is the product solving and how is that benefiting you?
Better billing workflow
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A ton of connectors right out of the box
What do you like best about the product?
It’s a great value Zuora has so many partners with pre-built connectors. Through partnerships they increase the value prop of their offering.
What do you dislike about the product?
Lack of clearing and responsiveness from implementation team
What problems is the product solving and how is that benefiting you?
Revenue recognition. Allows us to outsource this operation through a technology tool.
Market leader in the space
What do you like best about the product?
Convenient place to setup subscriptions and complete billings stream
What do you dislike about the product?
As an existing subscription business it can be a daunting challenge to move to Zuora, however once you are on the platform the value is clear
What problems is the product solving and how is that benefiting you?
Managing a subscription business with ease & efficiency
In transition to Zuora
What do you like best about the product?
Zuora engineering team has been easy to work with.
What do you dislike about the product?
Revpro integration and scale needs some work.
What problems is the product solving and how is that benefiting you?
Price catalog and our billing and revenue management
Good So Far
What do you like best about the product?
The flexibility of the platform is what I like best.
What do you dislike about the product?
There are many features are currently in beta
What problems is the product solving and how is that benefiting you?
We are automating what was previously manual processes.
Subscriptions
What do you like best about the product?
Simple navigation's, widespread support team to help in different timezones, detailed reporting. The new workflow feature with SQL squery support.
What do you dislike about the product?
Could have more streamlined one source for zuora documentation, instead of googling for keywords and find the page.
Zupra updates like server issues, maintenance to reach more users and admins.
Zupra updates like server issues, maintenance to reach more users and admins.
What problems is the product solving and how is that benefiting you?
Usage based billing, product catalogs.
Recommendations to others considering the product:
Zupra has a very good approach towards consumption based billing. Please walk through the product catalog setups and how it could ease usage based billing
Powerful Platform
What do you like best about the product?
Integrations to Salesforce.com and new platform capabilities that will enable us to capture payments and provision services in other systems.
What do you dislike about the product?
The need for a general user interface, sales people need a CPQ or portal to leverage without creating issues.
What problems is the product solving and how is that benefiting you?
Our conversion to SaaS. The ability to maintain customer subscription agreement life cycle.
Subscribed conference is awesome
What do you like best about the product?
Joined the conference, really got a lot of inspriarions.
What do you dislike about the product?
The registration was crowded, had to line up for like 20 minutes to check in.
What problems is the product solving and how is that benefiting you?
Billing and tax processing.
Zuora is on the right track
What do you like best about the product?
The company culture and customer service.
What do you dislike about the product?
Too many features we want to use are still only in Beta
What problems is the product solving and how is that benefiting you?
Processing scaleable billing in many ways across a complex business structure.
Energetic, Growth, and knowledge
What do you like best about the product?
The amount of help provided from developers and account execs
What do you dislike about the product?
e-wallet for customers that are traveling globally
What problems is the product solving and how is that benefiting you?
Zuora is the back bone for the service we are providing within our company. Less friction for setting up subscription billing and subscription management.
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