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Flexible billing and report writing
What do you like best about the product?
The ability to perform different reports for analysis, journal entries...very useful subledger
What do you dislike about the product?
sometimes changing or customizing product rates are not intuitive
What problems is the product solving and how is that benefiting you?
metrics. use of data compiled in the system
Zuora surpasses the pack. And it's not close.
What do you like best about the product?
Zuora not only offers a comprehensive billing, analytics and subscription management platform, but provides a great experience when it comes to customer success enablement and thought leadership.
What do you dislike about the product?
Honestly, I can't say there is any aspect of Zuora that I dislike. They provide a fantasitc experience across all lines of their business.
What problems is the product solving and how is that benefiting you?
Solving subscription management and analytics issues within our SaaS platform. We have been able to gain a better picture of our customers while A/B testing which pricing models make the most sense to minimize churn and attract new customers.
Zuora: Billing for the subscription economy
What do you like best about the product?
Integrations with tax software, ERPs, and credit card providers
What do you dislike about the product?
Sometimes reporting is slow with large data volumes
What problems is the product solving and how is that benefiting you?
Subscription billing - managing our subscription
Learning Curve
What do you like best about the product?
Overall controls, bill & payment run functionality.
What do you dislike about the product?
Getting support for plugin services like Avalara when I have issues is much more difficult than it should be. Modifying subscriptions for changes is very time consuming. Reporting can often prove difficult.
What problems is the product solving and how is that benefiting you?
Automation, scaling, accuracy
Recommendations to others considering the product:
Take your time to develop a plan & test the application & all features prior to going live.
Order Management Lead
What do you like best about the product?
One reason I like Zuora is that the subscriptions are easily managed through amendments. The Zuora community also provides great resources for any type of information I may need.
What do you dislike about the product?
Having to file a ticket for every concern is counterproductive as often times I need the information rather quickly to resolve customer issues.
What problems is the product solving and how is that benefiting you?
We are using it for subscription management.
New to Zuora
What do you like best about the product?
Still new to the product, but the idea is a good one for SaaS businesses.
What do you dislike about the product?
Still new to the product, but there seems to be a number of kinks to work out.
What problems is the product solving and how is that benefiting you?
Order to Cash for our SaaS business.
Work in Progress
What do you like best about the product?
It very simple to use and setup.We can invoice the customers at a regular basis without much manual intervention.
What do you dislike about the product?
The customer support service response don't provide accurate responses
What problems is the product solving and how is that benefiting you?
It simply does our billing/invoicing.
Zuora Review
What do you like best about the product?
the ability that you have with Zuora and plug and play for integration solutions.
What do you dislike about the product?
more capabilities with existing partners.
What problems is the product solving and how is that benefiting you?
tracking of customer data and recurring reveneue generation
New user
What do you like best about the product?
What I know about the company from this conference!
What do you dislike about the product?
We haven't yet gone live. Ask me again in a year.
What problems is the product solving and how is that benefiting you?
replace our legacy ordering and billing system
CyberSource + Zuora
What do you like best about the product?
The integration between CyberSource and Zuora is fantastic! I also love the CyberSource Account Updater Service with Zuora.
What do you dislike about the product?
The integration from Zuora and CyberSource's Decision Manager. Once they complete this integration its going to be amazing.
What problems is the product solving and how is that benefiting you?
Generating more stickiness with my clients
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