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Amazing product, still a lot of scope for the product
What do you like best about the product?
The product is amazing, billing nd cpq works seamless.
What do you dislike about the product?
professional service, scope of improvement for engament services
What problems is the product solving and how is that benefiting you?
Subscription billing
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Adaptive to Customer Needs
What do you like best about the product?
I've always appreciated how well Zuora responds to the needs of the customer in the product features.
What do you dislike about the product?
Quality of Tech Support can vary with solution resolution.
What problems is the product solving and how is that benefiting you?
Billing System Consolidations
Great Product
What do you like best about the product?
Really appreciate the efficiencies Zuora offers. As a team that touches billing and accounting, we're huge fans of Zuora billing and are in the process of implementing Zuora Rev Pro. There are some features that are missing, but Zuora does a good job keeping its customers informed on what's in the pipeline and what they're working on improving.
What do you dislike about the product?
The support process could be a little more seamless - I find it difficult sometimes to get insightful responses about issues I'm having with the product.
What problems is the product solving and how is that benefiting you?
Mass subscription billing/ revenue recognition/ ASC 606.
Great Platform for AR and Billing
What do you like best about the product?
I like how accurate and automatic the proration function is when it comes to subscription billing. I know that when the desired dates are in place my bill will be generated accurately.
What do you dislike about the product?
The payment rules can be restrictive if payments if payment was applied incorrectly and cannot be easily moved if needed. Many of the cash application is done manually and amendments must be made .
What problems is the product solving and how is that benefiting you?
Subscription billing for multiple business lines within our org.
Excellent business enabler
What do you like best about the product?
Enables subscription businesses in a way conventional ERP can't. Facilitates engagement with customers (b2b or b2c) and gives opportunities for your products or services to really shine.
What do you dislike about the product?
I'm hoping that with the next few years we get some maturity in the product. The new Orders function showcases some of that maturity already. Looking forward to that sort of engineering in the future of the Zuora product as well.
What problems is the product solving and how is that benefiting you?
Usage based billing.
Recommendations to others considering the product:
Take your time in adding your product catalog. You may need to rethink exactly how the products and product hierarchy are defined.
Streamlined our CPQ proces
What do you like best about the product?
I like that it has a nice and clean user interface. Lots of reps have been complimenting on how easy it is to navigate and self explanatory.
What do you dislike about the product?
There was no ability to make/change multiple quotes at a time. I also disliked that Zuora did not use the latest SFDC contact release where you're able to associate a single contact to multiple accounts causing duplicate contacts to be created if the single contact owned multiple businesses.
What problems is the product solving and how is that benefiting you?
Easy cross selling and bundling.
RevPro 3.0
What do you like best about the product?
Currently using RevPro 3.0 & impressed with the recast capabilities & the inbuilt algorithms
What do you dislike about the product?
Zuora Prof Services is pricey & the bill adds up as we span over several quarters
What problems is the product solving and how is that benefiting you?
Compliance with 605 & 606 & integrated management reporting
Awesome integration
What do you like best about the product?
Ability to do subscription at ease. sandbox and a lot more features. Zuora connect is easy to use
What do you dislike about the product?
sign up process is a bit more difficult.
What problems is the product solving and how is that benefiting you?
getting subscriptions in with ease
Recommendations to others considering the product:
Definately one of the best softwares to use
Zuora User experiance
What do you like best about the product?
Zuora Calculate the Subscriotion Usages Automatic
What do you dislike about the product?
Zuora Amandment process not track able fromUI
What problems is the product solving and how is that benefiting you?
Subscription billling and usages
Use Zuora for volume businees
What do you like best about the product?
Integrated with sfdc crm. the zquote managed package
What do you dislike about the product?
Explore more option to integrate zquote with other CRM. Did not get positive response
What problems is the product solving and how is that benefiting you?
Integrating with new CRM the zquote.
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