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Zuora is the best software for enterprise
What do you like best about the product?
Feature and functionality... taxation was a breeze, and I also like the fact that their SE team guided me through the product.
What do you dislike about the product?
There isn't much to dislike, but I would say an area of improvement is definitely in laying out a more clear roadmap of what features will be solidly offering in the next six months.
What problems is the product solving and how is that benefiting you?
Subscriptions churn
Recommendations to others considering the product:
Ask for referrals
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large volume subscription
What do you like best about the product?
I really like the flexible, future product orientation
What do you dislike about the product?
too much is an add on, no data audit/direct data push capability
What problems is the product solving and how is that benefiting you?
B2B billing, self care with Sales Force
Recommendations to others considering the product:
ensure you get a demo and sit with a Zuora expert, utilize the community
Flexibility
What do you like best about the product?
I really like that there's a lot of flexibility via APIs
What do you dislike about the product?
The amount of time to finalize requirements and get a better understanding of offerings.
What problems is the product solving and how is that benefiting you?
Self service for activation/deactivation
Recommendations to others considering the product:
Request a detailed implementation plan and complete explanation of all add-ons.
Clean and Crisp - Easy to use
What do you like best about the product?
I really love the ease of use and user experience.
What do you dislike about the product?
No clear ETA of product roadmap enhancements.
What problems is the product solving and how is that benefiting you?
Facilitated access our B2B customers to go in and self-serve their accounts.
Recommendations to others considering the product:
The client services group is great to work with! I would recommend asking for product demonstrations early on in the process.
VP
What do you like best about the product?
The people... our CSM and global services person care and work with us to get the system to meet our needs.
What do you dislike about the product?
Customer Service who answer cases. Not in same time zone and they close cases before really finding out if answer worked.
What problems is the product solving and how is that benefiting you?
We use ZQuotes for sales team to select rate plans and then billing to invoice our clients. We standardized our quoting and billing, but need to upgrade to get newer benefits.
Recommendations to others considering the product:
We are on a older version which is why we have issues
Seems like a great tool
What do you like best about the product?
Ability to have more flexibility for our pricing and packaging.
What do you dislike about the product?
It is expensive. I don't really have anything else to add here.
What problems is the product solving and how is that benefiting you?
Unlock the ability to experiment with pricing and packaging.
Zuora
What do you like best about the product?
The team and the support we receive from all of the folks involved
What do you dislike about the product?
too new to know what we dislike - great experience so far
What problems is the product solving and how is that benefiting you?
payments, subscriptions
zuora dev playform
What do you like best about the product?
My favorite part of the platform are its tutorials. The tutorials and the technical support is very helpful.
What do you dislike about the product?
the documentation is very hard to understand and flawed. It can be improved by constant revisions.
What problems is the product solving and how is that benefiting you?
The documentation is not helpful in creating a business.
Recommendations to others considering the product:
This app is highly recommended if other use it they will find it to be very helpful.
Great tool for simplifying your billing / invoicing needs
What do you like best about the product?
Zuora makes billing and invoicing simple - especially for sales-assisted businesses. It helps to create a unified flow around all products and services that you may be selling.
What do you dislike about the product?
Implementing Zuora is not a plug-n-play experience. Having a technical team in place is a must to get this right.
What problems is the product solving and how is that benefiting you?
We wanted to simplify our billing and invoicing experience and ensure we had a unified flow across our products. We were able to create a single flow for all of our products and renewals.
Recommendations to others considering the product:
Zuora is a powerful platform - you need to make sure you define your business processes ahead of time; otherwise, the implementation may not be easy or effective to solve your business challenges. You also need to be comfortable with changing your internal business processes to make the overall solution more effective (technology + process).
Great for standard subscriptions, billing and revenue management
What do you like best about the product?
API Integrations. Low touch system that doesn't need to be managed by developers. Easy to use product catalog
What do you dislike about the product?
More complex subscription scenarios require customized code
What problems is the product solving and how is that benefiting you?
The biggest benefit so far is the time to close accounting periods has drastically decreased
Recommendations to others considering the product:
deploy orders
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