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Great opportunity to grow and learn with BeyondTrust
What do you like best about the product?
The topics covered were timely and good info for learning as we start our experience with BeyondTrust
What do you dislike about the product?
The emphasis on participating in chat was distracting to following the presenter
What problems is the product solving and how is that benefiting you?
Providing a more robust remote tool that will allow us to help users anywhere.
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Great Tool to help end users remotely
What do you like best about the product?
-Helps to push Security policies
-Allow Remote connection to end user
-Interactive User Interface
-Allow Remote connection to end user
-Interactive User Interface
What do you dislike about the product?
-While helping external vendor, if they are connected to the session using invitation link and needs to install something, can't go to admin page, limited access
What problems is the product solving and how is that benefiting you?
-Great tool for remote support
- The user doesn't need to provide login details like another remote app
- Push security policies can be created and pushed to user
- The user doesn't need to provide login details like another remote app
- Push security policies can be created and pushed to user
Absolutely the best Remote Support Tool
What do you like best about the product?
Easy deployment with several methods. I can give a link to a colleague and we're connected in a minute. Then I can gain admin access and pin them to my console. I can separate them by company, sort them by name or by tag. I can deploy via Intune, also.
What do you dislike about the product?
There are some difficulties deploying, but once corrected, it's smooth sailing. Support could have better documentation for deployment of jump clients.
What problems is the product solving and how is that benefiting you?
I have 164 machines (and counting). I work from home and can connect to all of them with ease. I can manage my servers without using a VPN to get to them. Users can also reach out via Teams if need be.
BeyondTrust Remote Support
What do you like best about the product?
The tool is secure; the rep console offers several options to get information about the system, session, files, and user.
What do you dislike about the product?
The agent is complex to install. The admin console is confusing and not easy to use.
What problems is the product solving and how is that benefiting you?
It offers a secure way to provide remote support to users. It also has a very extensive logging component.
Comprehensive Solution
What do you like best about the product?
Provides a robust remote environment that can provide granular controls around the user and access permissions while allowing both attended and unattended endpoint access. Net new environments are easy to set up and maintain.
What do you dislike about the product?
The price point for Remote Support is a bit higher than some other products on the market. But very few can provide the same level of functionality or direct technical support.
What problems is the product solving and how is that benefiting you?
We are a global company, both with Retail and Technical sites. Remote Support allows my support agents to remotely access any endpoint, from any approved location. Remote Support allows us to access an endpoint in both an attended sessions, initiated by the user, or unattended as necessary. This has greatly reduced downtime when dealing with issues.
BeyondTrust Remote Support is awesome!
What do you like best about the product?
This remote support application has changed our entire service desk culture since we started using it several years ago. It allows us to do everything we need to do and the flexibility of the product has allowed us to take advantage of additional troubleshooting and remediation options to assist customers more easily.
What do you dislike about the product?
I haven't encountered any negatives, the only thing I can even think of is the product is so robust and trouble free, we tend to get behind on versions because we haven't had a need to update it. When we DO update, we usually have to have customer support build us updates to install.
What problems is the product solving and how is that benefiting you?
First call resolution is so much better when our helpdesk techs can remote into a customer's machine and resolve issues before deploying a field tech. Being able to actually see the issue makes troubleshooting dramatically more effective.
Highly recommended remote support tool
What do you like best about the product?
BeyondTrust Remote Support works with various platforms, such as Windows, Linux, Macs, mobile devices, etc.
What do you dislike about the product?
The web version of the representative console tends to have a few more issues than the desktop version of the representative console.
What problems is the product solving and how is that benefiting you?
As an educational institution, our IT department works to support both employees and students. This software allows us to support both our employees and student devices remotely.
Fantastic remote support client with a huge range of customization and support.
What do you like best about the product?
Representative client is clean and easy to use and it provides an easy way for us to connect to and support all our client who are not at all tech savvy.
What do you dislike about the product?
The only slight downside we run into is the representative client becoming unresponsive when connecting to clients whose systems are very slow and their internet connection is also slow. The Rep client almost always recovers but it can struggle when initially connecting to slow systems.
What problems is the product solving and how is that benefiting you?
Ability to connect to our customers so we can provide them with support in an easy consistent way.
Excellent & Secure Product
What do you like best about the product?
Customizable product that works quickly and records all activity conducted on the endpoints. The connections are solid and the backend has been without issue.
What do you dislike about the product?
The solution is a bit more pricey than the competition, but the product provides additional value.
What problems is the product solving and how is that benefiting you?
Recording all interactions between support and endpoints. Allowing us to assist with the diagnosis and resolution to endpoint issues.
Ease of use and Excellent Product
What do you like best about the product?
very simple and easy to use, the customers love it, we are able to fix issues with little or no interatction from our customers. great product
What do you dislike about the product?
nothing but price, nothing but price, nothing but prices
What problems is the product solving and how is that benefiting you?
customer issues
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