BeyondTrust
BeyondTrust CorporationReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
313 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Bomgar is the Best Remote Access Solution
What do you like best about the product?
Bomgar is a tool that I have used for half a decade now. I also have had to use TeamViewer, Jabber, and LogMeIn quite a bit. Having used all these softwares frequently and in depth, I have to say that Bomgar takes the cake tenfold. For countless reasons, it is the best solution for remote troubleshooting, security, and innovation in support for your company. I can only hope our company never makes a poor decision and switches to any other software.
What do you dislike about the product?
I'm going to fill this 40 character minimum letting you know I do not dislike Bomgar at all. It is excellent!
What problems is the product solving and how is that benefiting you?
We are managing servers, end user computing, and monitoring security. We are able to quickly and efficiently provide IT technical support to our clients for a great distance. We have written company standard PowerShell scripts and applied them directly through Command Shell in Bomgar, which is just wonderful.
Recommendations to others considering the product:
Give it a try. You will not be disappointed.
Best remote support solution on the market
What do you like best about the product?
Bomgar has it all and does what other remote support tools fail to do.
What do you dislike about the product?
When remoted in to a server or computer there is no local IP listed in the session info window, it only lists the public IP.
What problems is the product solving and how is that benefiting you?
I support networks and computers for over 1000 hospitality companies and I can always rely on bomgar to quickly get me in to a server or a clients computer to troubleshoot the issues effectively. If a computer or server is down I can see when it went offline and gather public IP and other info on that device to help me troubleshoot the issue.
Recommendations to others considering the product:
Its better than gotomeeting and teamviewer.
Bomgar Review
What do you like best about the product?
The convenience of having a remote system that is easily accessed on the fly if need be. Even if I'm away on a trip, I can always find a PC if needed, and in a matter of minutes have a full Bomgar experience that I can use to jump into my PC at home or at the office. Also simple to use interface. I can easily connect to a users PC or a site's server in a matter of seconds. At times I'm needing to check IP information or see if any routes are in place on the PC's admin network to configure certain applications. While checking other users information, I'm able to use the command shell on the back end to get the information I'm looking for without interrupting their work which is a huge convenience.
What do you dislike about the product?
I don't like how quick the timeout's are. During certain large file transfers or virus scans, I will have a process running, step away for lunch, come back and I've lost my session.
What problems is the product solving and how is that benefiting you?
We solve various day to day trouble shooting on work place PCs. Anything from setting up business applications, to troubleshooting errors and removing malware. I have seen that from a business stand point, our users enjoy being able to get a quick 30 minute remote session with us to resolve an issue rather than sending out an on-site technician that will charge them $70+ an hour.
Recommendations to others considering the product:
Highly recommend for ease of use and top notch security for business and clients.
Simplicity at it's finest.
What do you like best about the product?
The user interface is easily my favorite thing about this client. It is complexity, simplified.
What do you dislike about the product?
It is difficult to conjure anything I dislike about this client. If there was anything I could improve it would be the seldom disconnections I have experienced over the few years i have used this client.
What problems is the product solving and how is that benefiting you?
I work with clients directly and connect to their machines to address issues they experience. The benefits of this client are endless. A user-friendly interface simplifies my job.
Recommendations to others considering the product:
Absolutely give Bomgar the opportunity to win you over. No other remote client comes remotely close to the benefits Bomgar offers. This is the End all-Be all client. On a day to day basis, my job relies heavily on a remote client that will work 100% of the time without hiccup and our company chose Bomgar. To this day Bomgar continues to rise to the occasion and provide uncanny remote support. I could not imagine what i would do without it. I have tried several different clients such as Join.me, Teamviewer, gotomeeting, Log me in, and nothing, simply nothing compares. Give Bomgar a try, you will not be disappointed.
Bomgar - Best Remote Tool Available
What do you like best about the product?
I like the ease of use of the product. Even if you've never used it before for remote support, it is very intuitive and you can figure it our very easily and quickly.
What do you dislike about the product?
I don't like that I don't have a chat schedule where I can input hours of chat availability.
What problems is the product solving and how is that benefiting you?
We are able to reset passwords, install software, update drivers, and many other computer support tasks for our many customers. Bomgar allows us to resolve tickets faster because we no longer have to do site visits for problems that can be resolved remotely.
Enterprise support via remote control with ease
What do you like best about the product?
The best features for remote support is the "directory" listing of all your computers that have the jump client loaded (online and offline computers). Also you can support people on personal computers via the web interface portal without the need for the agent software to be preinstalled.
What do you dislike about the product?
I wish we could grab a larger "screen shot" of any client connected without engaging the support session. Some times we need to remotely support a computer but don't want to disrupt an active user. The administrator console will show a very small thumbnail view of their screen, I wish I could get a bigger one by clicking but can't.
What problems is the product solving and how is that benefiting you?
Supporting geographically dispersed user base.
Recommendations to others considering the product:
The directory of computers in additional to the web portal make this a perfect solution.
Bomgar: The Go-to Product for Troubleshooting!
What do you like best about the product?
I absolutely love working with this product! It allows IT to access major areas of my system and effectively troubleshoot and remedy situations that arise in a quick and efficient manner! Absolutely LOVE Bomgar!
I have had serious system issues and without the connectivity and access that Bomagr provides, my problems could have been much worse. IT from a few different companies I have worked with have all used Bomgar as a way to remedy those problems that arise that also require quick access to our computers as well as instant access and control of our desktop or other programs. This is an amazing product and I would recommend it to anyone looking for a top grade program!
I have had serious system issues and without the connectivity and access that Bomagr provides, my problems could have been much worse. IT from a few different companies I have worked with have all used Bomgar as a way to remedy those problems that arise that also require quick access to our computers as well as instant access and control of our desktop or other programs. This is an amazing product and I would recommend it to anyone looking for a top grade program!
What do you dislike about the product?
The only problem I have ever run into with Bomgar is sometimes it can take forever to load. I am unsure if it was the system or programs running in the background, but this is the only issue I have ever had with Bomgar.
What problems is the product solving and how is that benefiting you?
Bomgar is amazing at allowing problems such as packet loss, and other items that may be causing issues in a virtual workplace. Working from home, we have many issues that may arise such as VPN issues, packet loss, etc... Bomgar allows other programs to run in the background while also running the program itself. I have had ping tests and other tests run in the background and Bomgar does not bat an eye!
Secure, Reliable Console
What do you like best about the product?
The console is very reliable, fast to connect & easy to use. The set up didn't take long at all & I was up & running in no time. It is also very easy to transfer files back and forth on.
What do you dislike about the product?
The only thing I can complain about it probably more my fault then the software's fault - the console is very sensitive to the internet connection. I often get kicked out because there is a quick disruption to my internet connection.
What problems is the product solving and how is that benefiting you?
I have secure access to my customer's data.
Makes Dealing with IT Issues So Much Easier!
What do you like best about the product?
As many office workers do, since most of us are using several different applications simultaneously throughout the day, I find myself on the phone with our IT Help Desk probably once a week. Being able to grab a quick Session Key from the agent and have them remote into my machine so I can show them the exact issue (vs. trying to explain with my comparatively limited tech knowledge) is so convenient!
What do you dislike about the product?
In some ways, the program doesn't seem terribly innovative. For example, I wish the chat feature was a little easier to access while my screen is being controlled. There have been several times the agent was somewhere in my machine fixing something and I've wanted to be able to type them a message. However, I would be taking the mouse and keyboard away from them in order to do that. I wonder if there might be a way to split controls so that the user can use their mouse and keyboard separately from what the IT rep is doing.
What problems is the product solving and how is that benefiting you?
A huge benefit is that, by using Bomgar, I don't have to submit a ticket and wait 48 hours for someone to get something fixed or installed on my machine. The IT rep can just remote in and do everything in realtime so my issue gets handled immediately!
Recommendations to others considering the product:
It's easiest if you are on the phone with whoever is remoting into your machine, so that you can talk and ask questions outside the Bomgar text chat feature. Since they will be controlling your mouse, etc, it's often awkward and difficult to get into text chat while they are trying to fix your machine.
The most secure remote solution in todays risky cyber world
What do you like best about the product?
The most flexibility in terms of:
Configuration - Everything can be customised (security, network, look and feel)
Integration - Supports all enterprise ITSM platforms
Very secure as all security features can be configured to your own standards, and hosting your own appliance in your data centre and behind your own firewalls gives you a lot less to worry about.
Configuration - Everything can be customised (security, network, look and feel)
Integration - Supports all enterprise ITSM platforms
Very secure as all security features can be configured to your own standards, and hosting your own appliance in your data centre and behind your own firewalls gives you a lot less to worry about.
What do you dislike about the product?
Too many configuration options! Hard to find them sometimes, the back-end admin could use some improvement.
What problems is the product solving and how is that benefiting you?
Security Challenge - hosting under your own domain and branding like your own give better sense of security and trust.
Cost - Lower annual costs than other products, reduction of costs on site visits.
Flexible - Connectivity options are limitless, many platform and product integrations with API's and packages.
Cost - Lower annual costs than other products, reduction of costs on site visits.
Flexible - Connectivity options are limitless, many platform and product integrations with API's and packages.
Recommendations to others considering the product:
Ensure your networking team know what you need (SSL Cert, Firewall, DNS), and make sure your security providers and team are also involved.
showing 291 - 300