BeyondTrust
BeyondTrust CorporationReviews from AWS customer
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East basic Remote support tool
What do you like best about the product?
Bomgar is easy to use. I never used any of the others because they were more complicated. It is easier connect without sending a request just having them navigate to our site.
What do you dislike about the product?
Sometimes it takes multiple steps to get approved to fully control the users computer. This is probably because of their security settings but its annoying. Would be great if they could just approve once.
What problems is the product solving and how is that benefiting you?
We are better able to support our remote users. We are also able to remote into mobile devices which we could not do before.
Recommendations to others considering the product:
Spend the extra for the landing pages and customization. Its really a deal breaker and makes it way easier then reading out codes or hoping to email a link to your users.
great application for remote help for all types of users
What do you like best about the product?
I can send a link via email to anyone worldwide to access their machine, company or privately owned. There is a way you can create a shortcut to be placed on someones desktop. So all they have to do is click the shortcut to activate the session with you. Very helpful.
What do you dislike about the product?
Sometimes when they have multiple monitors, it makes it hard to see.
What problems is the product solving and how is that benefiting you?
When someone can't use the vpn connection we can easily remote in and troubleshoot.
Recommendations to others considering the product:
Use the chat tool, it is fantastic for folks who can't get to a phone.
Loving our personalized landing page.
What do you like best about the product?
Personalized landing pages. No codes to give to users. Dual screens easy to navigate with no need for scrolling.
What do you dislike about the product?
Sometimes the connecting to our servers is a little slow. But this might be more of an us thing then the software.
What problems is the product solving and how is that benefiting you?
We are better able to connect with our customers and do not need to send links or long codes to connect as we did with previous software.
Great easy to use remote tool
What do you like best about the product?
I like that we don't need a code or special link to connect with our users. We are able to have them just click on the analysts name.
What do you dislike about the product?
Lack of ability to access task manager from our side as well as up time and system information
What problems is the product solving and how is that benefiting you?
We are now able to also assist remotely for mobile devices which was could not before.
Recommendations to others considering the product:
Use an evaluation version to be sure you have the features you need. We sacrificed some for a better product with better usability.
Great basic software for remote support
What do you like best about the product?
Love the ability to customize our landing page and the ability to have them just click analyst names instead of entering a code.
What do you dislike about the product?
Lack of access to files on the remote computer and background options for remote computer.
What problems is the product solving and how is that benefiting you?
We are better able to connect to our users personal computers and computers not on our network.
Recommendations to others considering the product:
Review the available customization and background controls for the remote computer.
Good software for the cost
What do you like best about the product?
The process to connect is pretty simple. We also have a custom portal which is simple and no need for access codes.
What do you dislike about the product?
There are several steps to get full control and has to reconnect then so it takes a moment.
What problems is the product solving and how is that benefiting you?
Connecting to users outside of our network. We are able to better assist our uses on personal machines including mobile devices.
Recommendations to others considering the product:
Consider the pros and cons. Some of the customization are better then competitors but it comes at a cost.
Top of the Class Remote Software
What do you like best about the product?
Plenty of tools and options, constantly getting new features. Just a solid product.
What do you dislike about the product?
I wish the reporting was better, It would be nice to get some dashboards to be able to report on analysts
Reporting is just basic data from sessions. Usable but additional options would be better.
Reporting is just basic data from sessions. Usable but additional options would be better.
What problems is the product solving and how is that benefiting you?
98% of our IT support is remote, so we leverage this product for every ticket logged. We would not be able to be as successful if we did not have this product.
Recommendations to others considering the product:
Great product, Pricey, but a solid product.
User friendly and great support capabilities
What do you like best about the product?
It has all the features I need to provide remote support for a wide variety of devices across multiple platforms in a user-friendly interface.
What do you dislike about the product?
I haven't found anything to dislike at the moment.
What problems is the product solving and how is that benefiting you?
Helps me connect and perform basic to advanced troubleshooting without having to be on site. It can also be useful to educate the customers and make them feel at ease while troubleshooting.
Recommendations to others considering the product:
At the moment of this review, Bomgar does offer a trial which you can compare to other options before making a final purchase.
Great remote desktop support
What do you like best about the product?
As a technology trainer and software troubleshooter for a large campus, Bomgar helped me support many people and save time by allowing me to view their desktop without having to travel long distances across campus and through the city. It's easy to use.
What do you dislike about the product?
It's a little confusing for end users to figure out how to accept Bomgar support on their end - to initiate the remote session.
What problems is the product solving and how is that benefiting you?
It saved the company time and money by allowing me to troubleshoot from my computer instead of having to travel long distances.
Bomgar - one of the better remote support tools.
What do you like best about the product?
I like how quickly you can connect to client machines.
What do you dislike about the product?
I do not like that you aren't able to reverse your screen to show your screen to client.
What problems is the product solving and how is that benefiting you?
A cheaper alternative to gotoassist corporate, we saved time and money by switching.
Recommendations to others considering the product:
Do a trial if at all possible.
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