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Perfect every time
What do you like best about the product?
It is easy, even other people I have had to let them use it when I was not available and although they are not great with tech stuff they were able to follow the simple instructions so they could get remote support. Have used this hundreds of times
What do you dislike about the product?
nothing, other than maybe the fact that not everyone uses this for remote support.
What problems is the product solving and how is that benefiting you?
Remote support, hangs on server, database errors etc
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Could be improved
What do you like best about the product?
It seems secure so that's good. Can send the link via email to the user. You don't need to be a rocket scientist to use it. Actually, I had very few user not able to quickly find the download and run in a couple of seconds.
What do you dislike about the product?
You have to use IE to use it and if java has to be reinstalled then you're in big trouble as you need java to be connected. The user has to click through a ton of confirmations and if you need admin rights on the computer, double that.
What problems is the product solving and how is that benefiting you?
Securely have access to user's computers
Recommendations to others considering the product:
Try both Dameware and Bomgar and see which one works best for you
Bomgar and Drop the Mic!
What do you like best about the product?
Bomgar is an amazing IT remote tool. It is way better than any tool that we have tested and used at our service desk. We can remote to any computer and support them in ways other tools cannot such as full control of the computer, access to system information, lists of programs and updates installed, and much more.
What do you dislike about the product?
It helps us with computers on or off our network whether they are domain connected or not. We don't like it, we love it!
What problems is the product solving and how is that benefiting you?
Bomgar has changed the way our Service Desk supports our company. You should try it out and see what it can do for you and your company.
Using Bomgar
What do you like best about the product?
This allows me to provide IT support to our callers -- it is fairly straight forward. It also was able to allow us a chat box so we did not have to continue to be on the phone with the individual and allowed a restriction of privileges unless otherwise asked. For what we used it for, it seemed secure.
What do you dislike about the product?
We can only use up to 3 remote sessions at one time -- it is also difficult to learn from the manual given, it takes time to learn where everything is and what everything means. These difficulties can be solved with time using and a good trainer. The best way to learn is to use it hands on versus read a manual about how to use. But otherwise, it had all the basic functions i needed. . although it might be nice if the program had more instructions on how to help a caller as it was difficult at times.
What problems is the product solving and how is that benefiting you?
We are utilizing it to solve IT problems remotely for students, staff, and faculty of my institution. This helps the individual receive the tech support they need in the most convenient matter possible. It lowers foot traffic in our offices and allows all techs to work on multiple projects at one time.
Recommendations to others considering the product:
For a new user it is hard to learn where everything is and how to use everything. I found that the manual was most difficult to read from and understand and it was better to learn by someone teaching you hands on experience. Otherwise for the purpose we used it for it was useful and beneficial for our team. There were minor technical difficulties we could fix ourselves and had quick responses from the Bomgar support.
For pricing - I am unsure how much the company spent on this.
For pricing - I am unsure how much the company spent on this.
Bomgar review
What do you like best about the product?
Security wise this Remote Desktop tool is pretty good, it requires the user to initiate the session through a web interface or a app if you use the mobile app.
What do you dislike about the product?
Every analyst logged in is displayed as a potential candidate so the end user - if not properly trained can attempt to connect to any analyst logged into the system
What problems is the product solving and how is that benefiting you?
Remote access with security, user are prompted at every level of security, for an altar to remote in, for elevated access, file transfer, the logs and visibility to the user is great
Recommendations to others considering the product:
It’s a good integrated product that adds layer of security to your remote support team.
Good remote support program
What do you like best about the product?
Lets me see what a user is seeing remotely and adjust settings in their end of needed.
What do you dislike about the product?
Sometimes there are prompts that i cannot see or click that I will need the user to click on their end.
What problems is the product solving and how is that benefiting you?
Remote helpdesk support for users at their computers that are having issues getting things to work.
Recommendations to others considering the product:
Works fine for the most part and fairly easy to use.
Easy peasy
What do you like best about the product?
Very easy to use... Connection is easy and getting the user to understand what to do is easy too
What do you dislike about the product?
There is really nothing I dislike about this software.. Except the people bug you to use it at home when they see how simple it is to connect
What problems is the product solving and how is that benefiting you?
Remote assistance with users made easy
Recommendations to others considering the product:
Really take it for a spin
Good but could be better
What do you like best about the product?
Fairly stable remote support client, secure connection
What do you dislike about the product?
occasionally will crash if ping goes above 200, resouce intensive on client pc
What problems is the product solving and how is that benefiting you?
General technical support
Easy to use and great connection
What do you like best about the product?
Very easy to use with our companies employee base. Allows us to jump on to any computer in our network within seconds, chat with the users, control and install and elevate adminstrative rights. Works smoothly even on low bandwidtch connections. Reconnects if there is network interuption.
What do you dislike about the product?
For users we are unable to jump to, it often can be difficult for the end user to understand how to open and launch the software from Edge browser, as often blocked by popups.
What problems is the product solving and how is that benefiting you?
Full customer support for troubleshooting software, installing software and general assistance.
Recommendations to others considering the product:
No recommendations at this time
Bomgar
What do you like best about the product?
The best features about this remote desktop tool was the ability to message other team members for help while using the remote tool, it provided a direct link on company site for the client when I was unable to coonect with the user credentials provided.
What do you dislike about the product?
There was a delay with saving screen shots. It would let me open multiple desktop sessions and I would assumed i was closed out of the previous remote seesion.
What problems is the product solving and how is that benefiting you?
I was working as a helpdesk agent at a hospital.
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