What do you like best about the product?

We have been treated very well as customer of BeyondTrust. They are a very professional company. They are willing to work with you at every level. We were very happy with their services. I would highly recommend BeyondTrust.

What do you dislike about the product?

I wanted to share that I have had nothing but positive experiences with BeyondTrust Remote Support. However, as you know, we are all facing budget constraints and have had to make some difficult decisions. Unfortunately, we had to cut this software from our budget.

As a workaround, we have been utilizing free Zoom sessions to assist our end users. We initiate the Zoom session where the end user can share their screens with us, allowing us to effectively troubleshoot any issues they are experiencing with this free remote session.

Thank you for your understanding and support as we navigate these changes. I appreciate your partnership in finding solutions that worked for our team.

What problems is the product solving and how is that benefiting you?

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