I mostly use Office 365 for project management and reporting. I utilize tools like Excel, Jira, Confluence, Microsoft Suites, and others primarily for collaboration, documentation, and compliance reporting.
Office LTSC Professional Plus
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Collaboration and documentation improve project management, but security needs enhancement
What is our primary use case?
What is most valuable?
Office 365 is particularly valuable for collaboration, reporting, and documentation related to compliance. The tools are utilized for project management as well, with Excel, Jira, Confluence, and the Microsoft Suite playing significant roles.
What needs improvement?
When buying an external product, I believe the security is lower. Therefore, there is room for improvement or development internally for better security.
For how long have I used the solution?
I have been using Office 365 for more than ten years.
What do I think about the stability of the solution?
From time to time, I face minor issues, but nothing really major has occurred.
How are customer service and support?
I mostly rely on the community for support and have not had any direct contact with Microsoft's technical support.
How would you rate customer service and support?
Neutral
How was the initial setup?
I was not involved in the deployment of the tools.
What's my experience with pricing, setup cost, and licensing?
I do not have a clear understanding of the cost, as I use the tools provided by the customer. I know they are quite expensive.
What other advice do I have?
I rate Office 365 six out of ten. It does the job without much excitement and fits the needs of people due to a lack of alternatives. However, it is known to be quite expensive.
Synchronized work across locations with room for improved user-friendliness
What is our primary use case?
We use Office 365 for business generally. We deal with e-fax, and I was looking at the reviews because I am looking for something similar to Business Central. In my opinion, Business Central is the best that I've seen so far. However, it's not available in the Caribbean, and Business Central is not formatted for this region just yet, so we can't use it here.
What is most valuable?
Mainly, the ability to sync apps seamlessly around our team is valuable. It is a major advantage to work from anywhere, and the ability to sync is crucial for us. We can be anywhere, including home or work, and we can accomplish tasks with everything done in real time. All the apps are accessible. We use Office 365 for business generally, and we deal with e-fax. I was looking at the reviews because I am looking for something similar to Business Central. In my opinion, Business Central is the best that I've seen so far. However, it's not available in the Caribbean, and Business Central is not formatted for this region just yet, so we can't use it here.
What needs improvement?
They can improve on the ease of use for each product. There is always a learning curve, and for apps like Excel, users have to go into training for optimal use. All of the apps should be more user-friendly.
For how long have I used the solution?
I have been using Office 365 for probably about seven or eight years.
What do I think about the stability of the solution?
The app is pretty slow on Android devices, even on Apple devices, so it is not very fast. It moves slowly, and when contacting support, they attribute it to a system problem, but everyone in the area has the same issue. Thus, it seems to be a Microsoft problem.
What do I think about the scalability of the solution?
It is definitely scalable. I would probably give it a ten for scalability.
How are customer service and support?
I would probably rate their customer service a seven out of ten. They do get back to you quite quickly.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is not straightforward at all. It is complex. I would place it about a four on a scale, with one being the most difficult.
What was our ROI?
In terms of efficiency, Office 365 has definitely improved operations. However, we now have to devote time to learning the product to get the best out of it, which sort of eats into our time.
What's my experience with pricing, setup cost, and licensing?
The pricing for Office 365 is not bad, it's okay. While Business Central is quite expensive, the standard fees are pretty reasonable. I would probably give it an eight out of ten.
What other advice do I have?
I would recommend Office 365 to others as a productivity tool, though I have reservations due to the lack of user-friendliness. Overall, I would rate Office 365 about a seven out of ten.
Integration and security features enhance functionality, but issues with updates and customer service persist
What is our primary use case?
I use Office 365 primarily for emails. Additionally, I work with Windows and Office Suite, both local and online.
What is most valuable?
Office 365 has great possibilities for integration, such as single sign-on and the Azure part of it. From a security perspective, there are valuable features such as always-on VPN and Endpoint protection. Defender is included for free, and there are options to upgrade Windows with certain plans, like E3 and E5.
What needs improvement?
There are many issues with Teams, OneDrive, SharePoint, and Exchange, making it difficult to identify positive aspects. Exchange has issues such as malfunctioning in specific regions and some features not working for certain users. There are also problems with Windows updates occasionally being faulty. Although it's possible to work around mailbox limitations with an archive or shared mailbox, larger mailboxes would be preferable.
For how long have I used the solution?
I have been working with Office 365 for more than ten years.
What do I think about the stability of the solution?
Windows has issues with faulty updates, affecting stability. There are often availability issues with Office products.
What do I think about the scalability of the solution?
Certain Office plans are limited based on the number of users. For instance, a plan that suited my needs could not be used because I have more than one thousand or two thousand users.
How are customer service and support?
I was not happy with the technical support, especially when my issue with DMARC was routed to the Indian support team, who could not resolve it after two and a half months. I requested it to be routed to German support, but it was not. I had happier experiences with the German support previously.
How would you rate customer service and support?
Neutral
What's my experience with pricing, setup cost, and licensing?
I mentioned potential pricing and tax changes due to political actions like Donald Trump's ideas impacting the EU, which may result in price changes.
Which other solutions did I evaluate?
Other than Office 365, I have worked with Linux. I have not worked directly with Google but have tried the free version of their similar product.
What other advice do I have?
It's essential to consider the user's knowledge when recommending an Office 365 plan. For example, recommending an E5 license to someone without administrative knowledge doesn't make sense. On a scale of 1 to 10, I would rate Office 365 as a seven.
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