What do you like best about the product?

I like the ability to easily add content to the system, create different catalogue pages for like content, and easily change module and course content without having to re-version the entire course.

The ability to create groups and edit course permissions so that we can create custom courseware for our customers has come in useful.

The CSM team is very helpful and attentive and I appreciate that about SkillJar. They also host weekly webinars that I find useful because they allow me to learn about best practices.

What do you dislike about the product?

The UI of the system is not great. If you know how to code then this is an awesome platform as you can basically turn it into whatever you like. If you do not have that background the platform is very limited and clunky. It would be nice if the CSM team could create or provide basic pieces of code so that customers can make their environment look the way SkillJar academy does / how the product is advertised.

The admin UI is not intuitive and it takes several clicks to access content and materials. I have had to do quick screen shares for my co-workers in order to direct them to content that should be easily accessible. (Catalog pages, themes, user course completions etc.) It would be great if you had some kind of in-app cues that help admins navigate the backend the first few times they access the tool.

The reporting feature is extremely limited and makes it difficult to create reports and access data in a timely fashion.

What problems is the product solving and how is that benefiting you?

Providing recorded content to our community so that they can learn about our product at the most convenient time for them. We have seen users accessing and completing content prior to requesting in-person meetings.

We realize the benefit of the LMS system and think that Skilljar could help us significantly, however, the time and resources required to make the system work for us is an ongoing challenge.

What do you like best about the product?

Client support is great! All questions are answered promptly and the Skilljar team always takes time to reach out via email / spend time on a call bridge to assist.

What do you dislike about the product?

Lack of an automatic reporting function within the tool (for course completion, etc).

What problems is the product solving and how is that benefiting you?

We needed suggestions and help making our training more engaging and dynamic, and they provided some wonderful advice. This tool also helps making our training more scalable.

What do you like best about the product?

Skilljar helps us put out our eLearning content with ease. We can easily create a lesson, new course or update an asset using Skilljar. The front-end looks clean for our customers and the backend is unchallenging for us to maneuver.

What do you dislike about the product?

The only downside to Skilljar is on our end, we do not have much autonomy. With Skilljar, everything is laid out for us which is great, because it makes it simple to manage. However, this can be limiting sometimes because we cannot change the way a course is laid out or the way our site looks on the front end. We can change a few cosmetic designs using HTML or CSS coding language, but for the most part the way that it is, is how it is.

What problems is the product solving and how is that benefiting you?

Skilljar helps us solve the problem of scale. At Cisco, we are a large company and we have a huge customer base. It would be quite impossible to train every single customer on our products in person. With Skilljar, we are able to provide "just in time" learning to our customers so they can go into our eLearning site, find the topic they need and learn right from the comfort of their desktop. Skilljar has also allowed us to publish training videos with ease and it has allowed us to update our training content efficiently and effectively.

What do you like best about the product?

Skilljar was an easy choice for us, and they were definitely the right choice. The system was intuitive and we were able to get our program live fast. Since we wanted to train our customers and some of our internal solutions team on the same content, we had to have several different training sites, and that was really easy to maintain. Also, their team is so helpful — the gold standard in customer success, which has helped us stay on track and get help whenever we’ve needed it.

What do you dislike about the product?

There’s not much to dislike. There are a few workflows that could be improved on the admin side, but overall it’s a huge improvement from other systems I’ve used.

What problems is the product solving and how is that benefiting you?

Training more people, faster. Less need for 1:1 training.

What do you like best about the product?

I've used many LMS but this has been the best by far for delivering customer training.

What do you dislike about the product?

Some useful feature are missing at times.

What problems is the product solving and how is that benefiting you?

Sometimes we need items that Skilljar doesn't have, but the CSM is always great to work with to figure out how we can make it work.

What do you like best about the product?

I love the support that Skilljar provides as well as the Skilljar academy. Anything that I have ever needed help or guidance with is quickly addressed by the Skilljar team. I also appreciate that they listen to their customers and are constantly using feedback to improve the product.

What do you dislike about the product?

I do think there is room for improvement in the analytics/reporting functionality.

What problems is the product solving and how is that benefiting you?

Right now WebEx integration is one of my benefits. I appreciate that it makes for a better customer experience.

What do you like best about the product?

It is very user friendly UI for the customer.

What do you dislike about the product?

Reporting tools could be better. I would love to be able to build custom reports.

What problems is the product solving and how is that benefiting you?

Customers accessing our content in a convenient way. Greater consumption and activity.

What do you like best about the product?

Skilljar has been upfront from the start about wanting our business outcomes to be achieved. Their implementation team and CSMs have been great, along with customer support. They care about creating a partnership with our team and that's gone a long way for us internally.

They also have the right integrations we needed (Intercom, Hubspot, SFDC) which makes our lives a lot easier.

What do you dislike about the product?

Some of the course authoring could be made a little easier for individuals who make courses and want to move entire lessons between multiple courses. This would be a big time saver for us down the road!

What problems is the product solving and how is that benefiting you?

We wanted to make our onboarding easier for our customers, and Skilljar has given us a platform to assist with this goal. We also hope to see results in increased product adoption and reduced contraction/churn as well.

We know that not all of our awesome customers can have a dedicated CSM, so Skilljar provides a self-serve platform for our customers to learn about Guru on their own time, and at their own pace. Then, when a member over our CX/Sales team speaks to customers, those conversations are much more impactful.

What do you like best about the product?

We have been Skilljar customers for a few years. Our initial desire was for a LMS that allowed us to deliver online training. We had numerous customers that requested smaller bits of training rather than our longer format instructor led certification courses. After a successful internal solution that pulled together YouTube videos and embedded them into our product documentation, we made the case for a full fledged solution…and the search began. It is a large world out there of LMS solutions and it can get cloudy really quickly - especially for someone from the education space.

What initially attracted us to Skilljar was their extreme focus on customer education and not features, toolsets, or being like every other solution out there. Their product speaks directly to that niche of customer training, onboarding, and retaining, which is what we wanted. Most vendors can display an exam, track progress, and deliver a SCORM file, but not many have the focus on customer education like Skilljar. We learned quickly that the difference in focus is incredibly important when thinking about the goals for your training program.

Like many organizations, our CRM is Salesforce. We knew from a very early stage that having learner data only in Skilljar was not going to cut it, as it also had to be in Salesforce. What we quickly learned was that many vendors said they integrated with Salesforce, but when we tested and reviewed the data only one vendor really did integrate - Skilljar. This functionality has been so incredibly helpful for many departments across our organization to verify onboarding progress for a new client in customer education, ensure knowledge was gained in a technical support case, or verify completion of an exam for services.

Finally, the Skilljar team has acted from the pre-sale, post-sale, and today exactly like you would want a member of your family to act. They have been supportive, not pushy, and present to help us succeed with every crazy question, ask, feature enhancement, or new problem in the ever changing world of customer education. We simply could not have achieved the number of customers impacted, increase in NPS, or customer retention without them. The Skilljar product is truly an incredible customer education tool and the team is an amazing partner.

What do you dislike about the product?

The Skilljar product continues to grow, develop, and mature. As a customer you have an incredible voice into the direction of the product in the future. However, a few areas that could use some improvement:
+Frontend UI: There is still a very basic “out of the box” look for most organizations. Although it is very customizable, this effort may require learning some additional programming languages, asking for assistance from other departments, or working with the Skilljar team to achieve a result that your organization requires. It would be helpful for more additional customization to built in or easily accessed through documentation or onboarding services.
+Localization/Translation support: As a global company we need to provide content in a variety of languages. The Language Packs feature assists in a number of ways and when combined with Catalog Pages it can truly achieve a lot for customers. However, adding in text content or modifying main elements in the UI is a manual copy and paste effort without any backend integrations or support to date.
+Dashboard User Permissions: The ability to customize, modify, or pair down rights for publishing, viewing, or restricting content or publishing is lacking. Very broad default permission sets exist, which makes Dashboard access difficult to share as adoption increases across an organization. The addition of a customer facing audit log would also be incredibly beneficial.
+Content and Publishing Delineation: With internal, external, partner, and various other groups accessing and leveraging the Dashboard there are not many ways to organize content or allow a content creator to publish only to a specific domain.

We may have run into some of these issues due to the complex nature of our customer education program or the scale of our customers. Regardless, Skilljar has been very receptive of our feedback, made consistent and iterative progress on new features, and has a solid road map for the future.

What problems is the product solving and how is that benefiting you?

Skilljar allows us to educate our customers about our products - whenever and wherever. We continue to track an increase in NPS, CSAT, customer retention, customer health score, and more as a result of introducing this tool for online training, customer onboarding, and certification.

As a result of Skilljar we now have an answer for customers that want an on-demand, online onboarding experience or desire to receive a certification without attending an in-person course. We can also help our customers continue to learn and adopt new features after implementation.

It is also incredible to see how Skilljar is a name that everyone in our organization knows - because of the impact it has had on our customers. We could not have achieved the gains mentioned above without the Skilljar product and the support of their incredible team.

What do you like best about the product?

Ease of use and management. Their customer success program to ensure success with the platform is excellent.

What do you dislike about the product?

Some better integration with survey products other than survey monkey

What problems is the product solving and how is that benefiting you?

Consolidated learning platform for customers/partners and employees