Skilljar by Gainsight
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Great platform, exceptional service and support
What do you like best about the product?
Skilljar is simple to integrate and easy to use. I have a team of folks who had never crafted rapid eLearning content. The team was able to quickly understand the layout of the platform, and created a full curriculum for our core product workflows in just a few months.
What do you dislike about the product?
To date I don't have any major issues to describe here.
What problems is the product solving and how is that benefiting you?
I have a digital approach to learning now - so we met a digital transformation goal with our content through the implementation of Skilljar. I can track my learner's usage and understand what our gaps in content are now.
Recommendations to others considering the product:
Make sure the administrative functionality is what your business needs to report metrics. Also, consider how you want your content to look and function, your brand within the platform.
Intuitive, Powerful Tool
What do you like best about the product?
I love that Skilljar is very easy to use. It’s a software that knows what it’s good at, and that makes creating lessons for our clients a very smooth process. The interface is also nicely designed, and I can easily move through the application without wondering where I am!
What do you dislike about the product?
My only downside is that I wish there were more quiz options, though I know this is on the road map! Being able to do some “match the definition” or questions like that would take the product exactly where we need it to go!
What problems is the product solving and how is that benefiting you?
We had a lack of self-service training opportunities at Ad Astra, and Skilljar has filled that gap. We can now easily create courses to train our users on our new offerings, and we offer certifications for our legacy products!
Recommendations to others considering the product:
I recommend using your implementation consultant for best practice tips! We learned a lot from Jeff.
Skilljar is the LMS we have wanted!
What do you like best about the product?
The people! I have never worked with a vendor more empathetic and supportive than Skilljar. I have also rarely worked with a vendor so filled with such humble yet incredibly bright minds. They truly put the customer first in all their interactions and it is this that makes up for the functionality they may not have yet. The product is very intuitive both for administrators of the platform and for end users. Skilljar is one of those tools/vendors that I will look to ensure my future employers have or are willing to look into.
What do you dislike about the product?
There is some core LMS functionality that Skilljar does not have and needs. However, they are listening to their customers and have a roadmap that addresses much of these concerns. I would like to see Skilljar truly up their game in analytics and live training functionality. Once that functionality is there - there is no stopping them.
What problems is the product solving and how is that benefiting you?
We needed to create a single space for all our education/training content and this space needed to be easy and delightful for our customers. Skilljar fit the bill! Their community, their support, and their presence in the Education space is the biggest benefit to us!
The right platform to grow your customer education program
What do you like best about the product?
The platform is fairly intuitive. The implementation manager assigned to us has been great and able to accommodate some of our needs and requirements within reason. The ability to create various catalog pages and courses while also being able to set the visibility is helpful. You can also set up specific catalog views based on your learner groups/segments. Building courses is fairly simple and offers a lot of flexibility and possibilities with the types of content you can add and how you can build out your course. New features are continually being added to the platform which offers more functionality or improves upon an experience. Support team are always very cheerful and ready to help. I like that Skilljar is a thought leader in the customer education space through their webinars, conference and guides. Based on that, they are a good vendor to partner with if you are looking to grow your customer education program.
What do you dislike about the product?
I don't particularly dislike anything, but one thing that we wish was better is the quiz functionality. It's time consuming and pain staking to build a long exam and having some time saving features would go a long way to making it a better user experience.
There are other little nuances of the platform that make us wonder why it is like that, but the team at Skilljar are open to feedback. Having an element of gamification/badging would have been neat. Native analytics could be more robust but am excited to see what data analytics are possible when integrating with some of our other reporting tools.
There are other little nuances of the platform that make us wonder why it is like that, but the team at Skilljar are open to feedback. Having an element of gamification/badging would have been neat. Native analytics could be more robust but am excited to see what data analytics are possible when integrating with some of our other reporting tools.
What problems is the product solving and how is that benefiting you?
Making on-demand learning more accessible to our customer base. We recently launched certification and Skilljar has made it easy for people to access it. Next steps will involve bringing live training to the platform.
Recommendations to others considering the product:
If you have Salesforce as your CRM, the integration with Skilljar is very powerful.
Taking our customer education to the next level
What do you like best about the product?
When we started using Skilljar it was meant to be an easier way for us to host live trainings but it has grown into so much more. Now the majority of our trainings are on-demand courses that customers can self-serve and our customer success coaches can work with customers on the meaty decisions to make, rather than rote trainings. It's been incredibly easy to use, even for folks like me with minimal course design experience.
Every time we meet with our CSM, Sarah, she drops little nuggets of wisdom of what her other customers are doing. And I particularly love the community that they've created through Skilljar Connect and their coffee chats.
Every time we meet with our CSM, Sarah, she drops little nuggets of wisdom of what her other customers are doing. And I particularly love the community that they've created through Skilljar Connect and their coffee chats.
What do you dislike about the product?
Skilljar has been very open and receptive to feedback and have implemented some of our requests. One that's coming soon that will be helpful is being able to do analysis across a course series rather than individually.
What problems is the product solving and how is that benefiting you?
We wanted to be more efficient - we've already saved 9,000 hours of coaches time by directing customers to the right on-demand course for them.
We wanted to improve our customer experience - customers that used our training platform were 5 times more likely to renew than those that didn't.
We wanted to help customers get value faster - customers that received a skilljar email campaign were 2 times more likely to launch a survey within 30 days.
We wanted to improve our customer experience - customers that used our training platform were 5 times more likely to renew than those that didn't.
We wanted to help customers get value faster - customers that received a skilljar email campaign were 2 times more likely to launch a survey within 30 days.
A Great LMS for Customer-Facing Education
What do you like best about the product?
Skilljar's built-in administrator panels make course creation simple. Skilljar uses an HTML5 WYSIWYG editor which allows any person to create, edit, and publish courses without prior Web Development or LMS experience. Skilljar's support team has always been responsive and issues are quickly resolved.
What do you dislike about the product?
Although Skilljar offers built-in quizzes, the amount of question types is lacking. Skilljar offers multiple choice, multiple answer, fill in the bank, and freeform questions. Popular question types such as matching, image hotspots, and video assessment uploads are missing.
What problems is the product solving and how is that benefiting you?
Skilljar's public-facing course catalog and integration with payment providers like Stripe make it easy for any organization that is looking to sell courseware. Combined with the ability to create access codes, promotion codes, and multiple sub-domains, an organization can easily create learning spaces for internal users, partners, and customers. Best of all, you can use the same course on each learning space but have different access policy and pricing based on the learning space (ex: free for internal users, 50% discount for partners, full price for customers)
Great experience as a content developer
What do you like best about the product?
It's very easy to add text lessons, videos, and SCORM to Skilljar. I love how easy it is now to create catalog pages with courses broken into lessons and sections.
What do you dislike about the product?
In my experience, I have nothing to complain about!
What problems is the product solving and how is that benefiting you?
My clients have used Skilljar for educating customers, partners and even internal employees on product knowledge.
Recommendations to others considering the product:
Skilljar allows for lots of flexibility, so think about how you want to report on users' behavior when deciding how to break content down in courses and lessons.
User Experience both for customers and creators is everything we look for in an LMS
What do you like best about the product?
Content creation contains comprehensive options for media, formatting and customizing look and feel.
Custom domains, SSL, SSO all provide a great user experience.
Custom domains, SSL, SSO all provide a great user experience.
What do you dislike about the product?
Still some limitations in quizzes, specifically around the functionality of question pools and options for navigation and completion.
What problems is the product solving and how is that benefiting you?
Software training for our new customers and experienced end users
Great extension of our service and team for training. Excellent experience for our team and users!
What do you like best about the product?
Skilljar is a very easy to learn interface, allowing training to be up and running in a short amount of time for our users. We have also enjoyed really great service from our customer service team, including monthly and quarterly reviews.
What do you dislike about the product?
The only thing I can think of is to allow client-level changes to student records.
What problems is the product solving and how is that benefiting you?
We have a very small client engagement team for a product that is brand-new to an industry that has longstanding alternatives that everyone understands and knows how to use. Integrating the Skilljar training platform has allowed us to increase our bandwidth for training and new user intros.
Recommendations to others considering the product:
If you're looking to expand your team's bandwidth, you can't go wrong with Skilljar! It's easy to use, understand, and implement. Clients love having access to it anywhere and any time, and the ease of using the platform. It allows their team to take on the role of "train the trainer."
Skilljar is a great LMS for SaaS companies of all sizes!
What do you like best about the product?
Skilljar is a flexible Learning Management System that has allowed my team to grow our Customer Education resources over time. We started with simple text lessons and knowledge check quizzes, and now we're creating SCORM modules and building out persona-based catalog pages. Their webinars, ebooks, and other resources are top-notch!
What do you dislike about the product?
The domain theme defaults are simple, and you need to pull in a designer/edit CSS to create a good, branded site.
What problems is the product solving and how is that benefiting you?
We haven't had any major problems, and the few support bugs we've seen were resolved quickly and clearly communicated. We primarily use Skilljar to onboard new accounts to our software, and we are pleased with the ability to make quick edits to live courses as our Product changes.
Recommendations to others considering the product:
Skilljar has many features we haven't gotten a chance to use yet, but I'm excited that they're available when we're ready--things like LinkedIn badge-ification of certificates and Stripe payment integration will be very valuable as our Customer Education offerings expand!
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