What do you like best about the product?

Northpass is extremely User Friendly. We have a platform filled with gig workers all over the country and we rarely have any confusion because it is straightforward. Creating courses is extremely simple and Northpass is constantly implementing new features to make the process better. There are options to create a variety for your learners to enhance the education process and engagement.

What do you dislike about the product?

There are not many aspects about the platform that I dislike. We did have to change over our system for a variety of reasons and create a whole new learners platform. This was not convenient but worth the efforts in the end.

What problems is the product solving and how is that benefiting you?

A simple education process to ensure our gig workers are always prepared and ready.

What do you like best about the product?

This is the best LMS software that I've found! We were able to put all of our courses in Northpass and we've never been happier with how our content is being delivered to our users. On top of the platform being just what we were looking for, the support team is just phenomenal and have continued to impress me with their dedication, care, and passion.

What do you dislike about the product?

We've had some issues with being able to create email campaigns that are dripped out in a similar way/along with our course content.

What problems is the product solving and how is that benefiting you?

We've just gone through a migration of all of our systems to integrate with Salesforce; Northpass and their support team have made our transition to their LMS very smooth!

We love the way they deliver our content and it's made it so much easier to create and deliver more and more complex courses.

What do you like best about the product?

I like that we can easily maintain our courses from the admin interface. I like that most of what we need to do is done via configuration and I like that we can customize as needed. And I especially love the Northpass team! They have been a dream to work with.

What do you dislike about the product?

I wish we didn't have to build out custom code to implement functions that I expect to be built-in relatively soon. (But at least it's possible!)

What problems is the product solving and how is that benefiting you?

We needed an enterprise level LMS that will scale with us as we grow, provide a stable learning environment for a large number of customers, be customizable so that we can put our own company touch on our courses and be easily manageable.

Recommendations to others considering the product:

If you are looking at Northpass, I suggest playing around with it. Try to implement something simple. That's the best way to understand how it will work for you.

What do you like best about the product?

We've been using Skilljar for the past three years and can't imagine switching vendors. They are a true partner in helping us realize our vision for educating our users. They are also some of the kindest, most helpful people that truly care about their customers. I love their annual conference and their webinars/coffee chats - creating the space for their customers to connect and share best practices.

What do you dislike about the product?

It's been a few years since we created our Skilljar instance, but at the time the out-of-the-box solution was not customizable enough nor did it satisfy our needs without getting a product engineer to customize the CSS. We hired a contractor to build it for us and ended up with a great LMS for our customers. I would imagine that by now there are most options for changing the styling without having to do what we did or at least the process for doing it is probably easier.

What problems is the product solving and how is that benefiting you?

We have two Skilljar instances, one for customer education and one for internal training. Before these were in place, we had to do a lot more instructor led training and everything felt very manual and not at all scalable. Now our customers and employees can do the majority of their onboarding and training in our LMS solutions, saving us time and money. It also allows us to focus on creating education programs that truly help with adoption.

What do you like best about the product?

Skilljar has a clean, sleek, engaging UX that makes the learner's journey simple and easy while allowing a company to fully customize the look and feel to match its brand. I also love the people at Skilljar, and their onboarding and customer support is top notch.

What do you dislike about the product?

The only thing missing from Skilljar are more robust content creation tools. As an eLearning content creator, I prefer to create learning content outside of an LMS and then embed those learning assets in the LMS, so this isn't a big issue.

What problems is the product solving and how is that benefiting you?

Our company creates fun, engaging, and entertaining custom eLearning solutions for other companies. Skilljar is one of our preferred Learning Management System's for our customers to deliver those eLearning solutions to their learners.

Recommendations to others considering the product:

If you do not have experience working with Learning Management Systems, it may be worth speaking to an L&D expert or consultant to help guide you. Skilljar is one of the best LMSs in the industry, out of 500+ available. Because of how many LMSs are available, it can often be a daunting task to select one. There are many different features/requirements available and no LMS supports all of them, but if you are considering Skilljar you are in good hands.

What do you like best about the product?

Easy course creation in a variety of formats, branding customization, detailed analytics, asset repository.

What do you dislike about the product?

There isn't anything I dislike. I wish there was a way to create automated marketing messaging inside of Skilljar to keep customers engaged with the courses they sign up for, but I think that's coming.

What problems is the product solving and how is that benefiting you?

Standardizing training, offering it on-demand, reaching a larger portion of our customer base in a much more cost-effective way than with one-on-one or one-to-many VILT or in-person training.

What do you like best about the product?

The admin platform is extremely easy to use, and they are always making improvements to the admin and learner experience. They really do listen when you have suggestions and are constantly working to improve. The CS team is also extremely helpful. They are a huge factor as to why we got up and running so quickly.

What do you dislike about the product?

Since they are always adapting and growing, it can be hard to keep track of the changes made on the platform, and therefore some things get broken or you may have to find a new way to do something.

What problems is the product solving and how is that benefiting you?

We are educating both internally and externally, making it easier for people to find information and learn at their own pace. We have found that having a combination of learning tactics helps the learners grasp the content more completely.

What do you like best about the product?

The Skilljar platform is easy to use and easy to manipulate as we continue to iterate on our course creation. Their Implementation and Client Success team members have been helpful, as well.

What do you dislike about the product?

I'm interested to see how they continue to build out their analytics within the application. There is a lot of data available and I'd like to drive behavior from it.

What problems is the product solving and how is that benefiting you?

We are primarily using Skilljar as a client-facing learning management platform and secondarily as an internal learning tool for team members to better understand how our clients use our own platform.

Recommendations to others considering the product:

Skilljar is a user-friendly application that has enough flexibility while still providing necessary control. They have solid learning material and support, as well as helpful client success team members.

What do you like best about the product?

Skilljar is relatively straightforward to build and implement, which is so helpful when you find yourself in the driver's seat as a project manager and/or content manager. The customer success team is also very helpful in setting up, rolling out and answering questions and sharing resources. They provide lots of helpful training and materials to help you internalize the information. Their customer success team truly wants to see you succeed and are there through the most crucial first steps and they listen and respond to requests very well.

It has a multi-course pathway structure that can be applied to any role in your enterprise, ending with a certificate that goes on a LinkedIn profile. It integrates and plays well with many other platforms such as Salesforce, Zoom and Survey Monkey. These features make using it as a learner or administrator a big plus.

We haven't had a chance yet to dig into analytics but are excited to check them out after our hard launch date.

*edit* Returned after hard launch to update this part. I have looked through analytics and while I still don't have the best grasp of them I would say they are overall quite useful from the Skilljar dashboard side. You can see the # of people registering for courses and their completion rate as well as quiz scores. Our Customer Success person is working with us to better understand this data.

However, our Salesforce integration didn't quite meet expectations. Skilljar does hook in very easily (our dev team said it was the easiest integration they had ever done) and show how each contact in Salesforce is doing in Skilljar, however, what it doesn't do is let us view that student data in groups.

Since our customers are classified by school district, that would be our logical way to group the students and see if their completion of training led to lower churn but the standard integration does not roll up contacts by group and our team has limited resources to write custom code to make that happen.

Unfortunately, that brings us back to square one in terms of linking lower churn to training completion. We still have those metrics in other ways but hoped that the Skilljar to Salesforce integration would make it less clunky to show that our customers who completed training churned less.

Back to things I like though, they just added an engagement email feature which is super helpful! They implement improvements often and do seem to be listening to what customers are asking for.

What do you dislike about the product?

While Skilljar's administrator interface is simple to use, it is not the sexiest looking thing when compared to the more expensive options.

From the end-user standpoint, the out-of-the-box UI also leaves much to be desired visually. However, if you have someone who knows how to code then they can insert code to customize it and make it look a little more polished.

Another thing I dislike is that there really are no social learning features. Other platforms have badges and scores and discussion forums and things of that nature but Skilljar doesn't. Something I would love to see is "social proof" features that show the user how they performed/behaved compared to others in their org.

What problems is the product solving and how is that benefiting you?

With Skilljar we are now able to reach all of our customers with a standard certification track with quizzes when before we just had a video library. This alone offers a great deal of value to our customers but on top of that we are able to use our customer success and sales teams to have insights into their customers like never before.

We have always wanted to offer a certification pathway because we know that those customers who utilize our standard on-site training renew at higher rates so we are confident that we will have less churn as a result of our certification pathway yet are still working on the hard data points to show this ROI.

We are also learning a great deal about good customer success and customer education practices ourselves as Skilljar is a great model for excellent customer success!

Recommendations to others considering the product:

Set up a call with someone there and ask them to take you through the platform itself and answer your questions. You should ask them for examples of low to high effort implementations of Skilljar by their customers so you can know what to expect and how much effort it will be to get yours to look that way.

Know that the fewer resources that you can wrangle in your org, such as web developers, project managers, content developers, etc., the less you'll be able to accomplish when it comes to building content, SSO builds or customizing content. The out-of-the box experience isn't bad it's just a little less sexy.

What do you like best about the product?

SkillJar allows me to categorize and send out trainings to specific groups. It also allows us to have different domains so we can publish trainings to outside parties. There are a lot of loading features and different mediums we can use in order to diversify our trainings.

What do you dislike about the product?

Groups are cumbersome and the 'save' feature is different in different places. Analytics should have more download options and I don't like that it auto defaults to the last 30 days.

What problems is the product solving and how is that benefiting you?

We are solving for customer and employee training. We have realized that it is easy and fast to get materials to those parties we are educating. The platform is also super user friendly which is great because we don't have to train people to take a training.