Skilljar by Gainsight
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LMS for customer education
What do you like best about the product?
Quick and helpful customer support, integrations with other software, like Salesforce, the ability to add customers to view analytics
What do you dislike about the product?
The API is difficult to work with, it would be nice for there to be more built-in automation for reaching customers that are inactive or haven't logged in, more robust analytics
What problems is the product solving and how is that benefiting you?
Helping to educate customers on our platform
Great easy to use platform
What do you like best about the product?
The team has been extremely helpful in keeping us updated on new releases and tailoring the services to what we need
What do you dislike about the product?
Sometimes the platform is a little complex to get acquainted with - once you're used to it, it works smoothly, but I do feel there's a learning curve
What problems is the product solving and how is that benefiting you?
We have transitioned our resources to Skilljar, which saves our client-facing team time from answering individual questions.
Solid backbone for our CustomerEd content
What do you like best about the product?
Overall, Skilljar offers strong customization capabilities and a variety of different settings and features to meet varied business needs. Generally, I've also had positive experiences with my CSM and other employees. Strong uptime, and openness for the engineering team to provide small updates/customizations!
What do you dislike about the product?
Getting help from the customer support team has been disappointing. I'm often asked to share information that could be discovered by the agent, or to take steps that I know won't (and don't) fix the problem. I've also found that some features (like Live Events) are shipped before they're fully ready to go, leading to glitches when using the feature and a support team unsure of how to fix the problem. I'e also had to wait for up to 4 weeks to get a reply from my CSM.
What problems is the product solving and how is that benefiting you?
We're able to deflect support tickets, boost customer satisfaction, and build loyalty to our brand. It's also a great way to provide some thought leadership for the industry.
Too much chrome
What do you like best about the product?
Fairly easy to use when it comes to basic course elements
Supports microlearning segmentation
Support for multiple content formats
Supports microlearning segmentation
Support for multiple content formats
What do you dislike about the product?
Too much chrome and friction; I really want a more immersive learning environment but skilljar is too forward/present. I don't want learners to even know they are in a LMS. But some of that is on us and how we build our content. Wish we could force content full screen and it supported more scrollytelling
I hate updating paths. it's so hard to find them sometimes.
I hate updating paths. it's so hard to find them sometimes.
What problems is the product solving and how is that benefiting you?
trying to solve customer product adoption and ongoing enablement; also, we like the pricing for Skilljar
Recommendations to others considering the product:
Pricing is good
Skilljar's the platform if you need external customer training--great service!
What do you like best about the product?
- Ease of use
- Quick answers to support questions
- Monthly service meetings
- Quick answers to support questions
- Monthly service meetings
What do you dislike about the product?
Sometimes the lesson text editor doesn't produce the results you expect. You see what you expect in the Editor, but if you choose the Preview Lesson mode, the text isn't the font/size desired.
What problems is the product solving and how is that benefiting you?
We're able to teach more people about how to use our products, besides the 9-12 that would come in for live training.
4+ Years Active Skilljar User
What do you like best about the product?
The Skilljar software tool is easy to learn, customer support/service is first class. As I started to use the software it became obvious the developers had put thought into the UI, everything was intuitive and made sense. I wasn't an expert after but I understood the complexities within a couple of weeks.
What do you dislike about the product?
The only thing I've run into is our company heavily relies on promo codes, since we use promo codes heavily space quickly becomes overwhelmed and harder to manage. I'd like to see an "Inactive tab" as well as an "Active tab"
What problems is the product solving and how is that benefiting you?
We use Skilljar to train our HMIS users and employees. The biggest benefit is the flexibility to achieve our goals through the analysis of the data. Skilljar Integrations are a valuable part of what we will do in the future.
Customer Focused
What do you like best about the product?
The support provided by our success manager and from the wider team has been second to none. They are consistently responsive to our needs, and the software is functional and easy to modify. Northpass has been instrumental in helping us build a culture of continuous learning and education.
What do you dislike about the product?
I found the reporting functions to be not as user-friendly as the platform itself. I wish there were options to create more customized reports.
What problems is the product solving and how is that benefiting you?
Northpass helped us create a foundation and culture of learning.
Excellent learning management software
What do you like best about the product?
The ability to create courses and give the right people access to them. We use this internally to train employees and externally to get customers access to specific pieces of training content.
What do you dislike about the product?
Really nothing at all. It's simple and effective to use.
What problems is the product solving and how is that benefiting you?
The ability to create custom training very easily. It means that we don't have long turnaround times for items that need a custom training course and that we have the ability to provide customized and scaleable content.
Intuitive LMS solution and high class support
What do you like best about the product?
The simple yet effective interface means you can quickly build courses and learning paths
What do you dislike about the product?
The learning experience out of the box is a little bland
What problems is the product solving and how is that benefiting you?
We are now able to deliver blended learning solutions at a time when we needed them most. The rollout of our hugely important Toni&Guy Client Promise training program was a true success. In addition, we are now scoping plans to build out the platform to include career tracking and the Toni&Guy Passport.
Just not great
What do you like best about the product?
It's great if you are one of the kinds of organizations that they cater to.
What do you dislike about the product?
Lack of customizable options, like customizing emails, certificates, and other elements within the platform. Lack interactive community features, poor event features. Low priority at implementing feature requests as well as resolving bugs.
What problems is the product solving and how is that benefiting you?
Training employees
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