Skilljar by Gainsight
GainsightReviews from AWS customer
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User friendly Learning Management System and responsive support.
What do you like best about the product?
Gainsight Customer Education provides a user friendly LMS experience with the freedom to create and scale learning programs the way we want. Ultra-fast authoring and intelligent administration, along with integrated learning experiences. Plus, responsive support. The ability to build on-demand training and use the content as needed i.e., internal training for employees, onboarding, etc. Also, the ability to create specific courses that tailor to specific roles and groups is helpful. I also appreciate the integration features such as, hubspot, iorad, etc.
What do you dislike about the product?
Live Training Events is an aspect platform that I would like to see enhancements made, specifcially with increased adminstrator customization abilities.
What problems is the product solving and how is that benefiting you?
Guided and automated onboarding
Just-in-time training
Role-specific training
SSO and integration with our internal platform
Just-in-time training
Role-specific training
SSO and integration with our internal platform
Customizable, engaging and fun!
What do you like best about the product?
Lots of customizable features and extremely user-friendly!
What do you dislike about the product?
An easier way to navigate back to the previous page, rather than always having to click the home button
What problems is the product solving and how is that benefiting you?
Having a unified and accessible place for all training content across our many clients
Positive Support and Service
What do you like best about the product?
For the three years that we have worked with Northpass we have appreciated the dedicated support and professional technical assistance provide to our team
What do you dislike about the product?
We have not had any concerns because once we have a question or want to add a new capability to our program, we reach out to our assigned technical resource.
What problems is the product solving and how is that benefiting you?
We have added new products to our training program and have connected our customized database to allow for an easy registration and test-taking process.
Skilljar is the real MVP
What do you like best about the product?
The customer service, support, easy to use platform, customizable, integrates with various applications, automation capabilities, analytics, metrics and the employees. Skilljar is the best LMS out there!
What do you dislike about the product?
There really isn't anything to dislike about Skilljar.
What problems is the product solving and how is that benefiting you?
Automation of menial operational tasks to shift to bigger priorities. Building a learning academy, certification program, skill based learning paths. Some benefits is the capability to integrate with various other applications and customizing features.
A great experience to build an education program from the ground up.
What do you like best about the product?
The platform is very user-friendly and does not require specialized technical knowledge, which enabled me to focus primarily on strategy and content development rather than the technicalities of the platform.
Skilljar also provided timely, informed support throughout my implementation and beyond, to make the experience as easy as possible for me.
Skilljar also provided timely, informed support throughout my implementation and beyond, to make the experience as easy as possible for me.
What do you dislike about the product?
The (very few) problems I have with the platform seem to be more specific to my organization's structure -- our user segmentation structure is fairly complex, and that has resulted in more manual work than I'd like in order to restrict access appropriately for each new client that we onboard. But it's an understandable technical limitation, and the Implementation team did a great job of talking me through my options to find the best possible fit.
What problems is the product solving and how is that benefiting you?
This platform has enabled us to better provide learning on-demand, as well as to provide more curated learning pathways. We also have much more insight into student activity through Skilljar's reporting than we ever had in our Help Center.
Creating product champions
What do you like best about the product?
The platform is easy to get up and running. You can implement the tool to solve immediately problems and then continue to evolve your courseware to meet your needs.
What do you dislike about the product?
The look and feel is highly customizable with a background in CSS. I have to rely on marketing for their help to get the site looking good. It would also be great to have content creation within the tool vs having to build it elsewhere.
What problems is the product solving and how is that benefiting you?
We are scaling our training. Right now, we do 1:1 training sessions that are time consuming for our customers and users. Having skilljar gives our customers the option to learn on their own time at their own pace.
Great customer service; standard features
What do you like best about the product?
All the core features of a standard LMS, like managing SCORM files and basic data analytics, are smooth and easy.
What do you dislike about the product?
Some features are buried under different menus, and if you don't know where to look it can be hard to find the right checkbox for the feature you want to enable.
What problems is the product solving and how is that benefiting you?
Self-paced on-demand classes and certification exams.
Recommendations to others considering the product:
Great standard features and great customer support/education, but depending on your specific budget and requirements it may not be the best choice for YOUR org.
Personable service and support.
What do you like best about the product?
The Skilljar platform can be as out of the box or as customized as you need it to be. It's fast and easy to get up and running.
What do you dislike about the product?
The analytics and reporting experience could use improvement.
What problems is the product solving and how is that benefiting you?
We've been able to train 97% of our accounts using Skilljar vs traditional ILT. It's allowed us to scale more efficiently.
I’ve used Skilljar for our customer education
What do you like best about the product?
The team are super helpful when it comes to onboarding
What do you dislike about the product?
No issues so far, the user interface is straightforward
What problems is the product solving and how is that benefiting you?
Solving the need to teach our clients how to use our tool is a straightforward manner
Skilljar: Great for Customer Education But Limited Authored File Types
What do you like best about the product?
East interface, great team. It's excellent when working with customers from lots of organizations.
What do you dislike about the product?
I'd love to be able to work with more than SCORM 1.2 upload coarses and more detail (like tincan).
What problems is the product solving and how is that benefiting you?
Improved asynchronous onboarding and training, which has led to improved renewals and overall experiences for customers.
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