Skilljar by Gainsight
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Customer Education made simple
What do you like best about the product?
The detailed customer service and support. I truly believe they care about the accomplishments and goals of my team. It's ease of use having never built training before was just impressive.
What do you dislike about the product?
Right now the captioning process is a bit manual both for Skilljar support agents and ourselves and looking forward to how they/we iterate on this to make it an efficient and effective process moving forward.
What problems is the product solving and how is that benefiting you?
Consistent implement across all our accounts. We have been able to better encourage feature use at an earlier stage through some key trainings built in as a part of the implementation process that we couldn't streamline before utilizing skilljar
Disappointed: way less versatile than expected
What do you like best about the product?
- Hubspot integration is great (if you already use Hubspot)
- Support and Service Team are great; they surely worked hard to help me set up my Northpass Academy
- Support and Service Team are great; they surely worked hard to help me set up my Northpass Academy
What do you dislike about the product?
- You cannot design your own Academy the way you want it unless you code your own templates
- You need to ask their Support Team to enable features for you. In my case, I could not add captions to my video lessons on my own - which seems to be a pretty basic request knowing they use the Wistia video player (which by default would allow you to add captions). I also asked them how to add courses reviews in my own Academy (again, another basic feature for any LMS) and they said they'd create a ticket to their Engineering team. What's the point of paying A LOT for an LMS if you don't have the freedom to customize your content by yourself?
- I faced a few bugs when setting my Academy and my first courses. The Support Team helped me solve them but again more than I expected for such an expensive tool
- You need to ask their Support Team to enable features for you. In my case, I could not add captions to my video lessons on my own - which seems to be a pretty basic request knowing they use the Wistia video player (which by default would allow you to add captions). I also asked them how to add courses reviews in my own Academy (again, another basic feature for any LMS) and they said they'd create a ticket to their Engineering team. What's the point of paying A LOT for an LMS if you don't have the freedom to customize your content by yourself?
- I faced a few bugs when setting my Academy and my first courses. The Support Team helped me solve them but again more than I expected for such an expensive tool
What problems is the product solving and how is that benefiting you?
I got Northpass to host my courses but I haven't fully experienced the benefits yet.
Northpass provides a great platform for LMS and the team is very supportive
What do you like best about the product?
The Analytics feature with the various options is one of the best.
What do you dislike about the product?
The software should improve on communication i.e., sending automatic messages when new courses are updated for any individual.
What problems is the product solving and how is that benefiting you?
Conducting SOP training and maintaining the records for the courses completed by an individual across the organization
Excellent Customer Support - A True Partnership
What do you like best about the product?
Through Skilljar, we’ve been able to handle the changes that COVID has brought, including expanding virtual offerings and even hosting a large virtual conference for our partners. We love Skilljar’s open customization which affords plenty of opportunities for our developers to create an engaging and intuitive user experience. Finally, we love Skilljar’s support — whether it’s customer success or technical support, Skilljar is quick and incredible helpful whenever issues arise. I highly recommend this platform as it serves as so much more than just an LMS.
What do you dislike about the product?
Skilljar's product offering and functionality work exceptionally well as an external LMS. A growing trend within external customer education, however, is creating a more engaging user experience through gamification. I hope to see a Skilljar release more gamification features and integrations in the coming year.
What problems is the product solving and how is that benefiting you?
Our company is B2B2C so we utilize Skilljar to house our VILT learning content to train, upskill, and support our direct business partners. We implemented in late 2016 and built up our instance from a smaller offering of 10-15 courses to over 120 courses and 25+ live trainings. Since implementation, we’ve integrated with Zoom and Salesforce as well as building complex reporting through an integration with our data warehouse. From the time of deployment, we’ve grown both our partner education and development teams and a systems operations team that manages the day-today of Skilljar and strategically plans for future product and service releases.
Recommendations to others considering the product:
What sets Skilljar apart from other LMS is their top-notch customer support. Whether you are working with their CSM team or their Technical Support, they will ensure your needs are met in a timely manner and that your needs are addressed, no matter how large or small.
Amazing Customer Support!
What do you like best about the product?
The product is easy to use and we could get started with most features without much trouble. Since we have a different use case from their typical clients, we required some support with the setup. The teams, from support and CS to product, were extremely helpful in accomodating our nuanced asks.
We use HubSpot for workflow automation, so the native HS integration is a big help for data analysis and user engagement. The product team is pretty hands-on and open to customer feedback and requirements even during the development phase.
We use HubSpot for workflow automation, so the native HS integration is a big help for data analysis and user engagement. The product team is pretty hands-on and open to customer feedback and requirements even during the development phase.
What do you dislike about the product?
The native email automation and certificate management could be more customizable. We use integrations (HS and Accredible, respectively) to solve for these. HS also helps us consolidate communication but a robust built-in certification capability would eliminate the need for another product.
What problems is the product solving and how is that benefiting you?
We're using Northpass as the LMS for #GROWTH Academy. The Academy is aimed to enable B2C growth and product folks learn frameworks for customer-led growth and earn certifcations that can help grow their careers.
Great vendor partner relationship
What do you like best about the product?
Skilljar's platform is great to integrate with other tools in a tech stack such as SFDC, BI tools, etc. Also, their customer success team is amazing and truly acts as a partner that truly cares about your programs success.
What do you dislike about the product?
There's not a whole lot to dislike. But, one area that could be strengthens more is Skilljar's relationship with vendors via integrations. Current integrations are good but not great. As Education professionals we have to prove value to stakeholders, so having Skilljar have deeper integrations with other systems would help a lot.
What problems is the product solving and how is that benefiting you?
Trying to tie what a learner does in the LMS to what they do in our own company's platform. By educating our learners and baving all trainings ran out of the LMS the data becomes more accurate to rely on.
Buy It
What do you like best about the product?
Customer service and support. Always listen.
What do you dislike about the product?
Nothing at all. Stay the same. Keep doing what your doing.
What problems is the product solving and how is that benefiting you?
Standardization of processes and ease of course updates.
Great new features
What do you like best about the product?
Skilljar rolled out some exciting new features and are bringing more and more innovative features. Their support is responsive and helpful. Our CSM has helped us connect with the resources we need.
What do you dislike about the product?
We had some confusion around metrics for a new feature but have figured it out.
What problems is the product solving and how is that benefiting you?
We are delivering live and on demand learning as well as certifications. We can show what a huge difference our education program makes in increased revenue and net users.
Awesome support
What do you like best about the product?
The conference has been very informational and engaging.
What do you dislike about the product?
I'm still learning so am not sure of any downsides!
What problems is the product solving and how is that benefiting you?
Benefits for all levels of educational needs.
Great value and service
What do you like best about the product?
Skilljar provides great customer service and is a great platform for customer education
What do you dislike about the product?
Would like more reporting and dashboard outputs
What problems is the product solving and how is that benefiting you?
Scaling and localizing education
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