Skilljar by Gainsight
GainsightReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
383 reviews
from
External reviews are not included in the AWS star rating for the product.
Skilljar Review
What do you like best about the product?
Ease of use and all of the functionality available to users and admins.
What do you dislike about the product?
There isn't much we didn't like about Skilljar. Everything we needed was provided to us.
What problems is the product solving and how is that benefiting you?
The majority of the processes we did manually are now automated which saves our entire team a lot of time and effort.
Skilljar - The Easiest Way to Learn
What do you like best about the product?
The interface is straightforward and easy to use. It's actually fun to set things up and locate training, etc. As a writer, I have to integrate my documentation work for our Help Center with our training materials. Very easy!
What do you dislike about the product?
I honestly do not dislike much about the product. Sometimes there are glitches that slow things down. Our dashboard works well: The events listing could be less cluttered.
What problems is the product solving and how is that benefiting you?
I'm a technical writer that is part of a team that includes trainers. We must work together to produce similar information that is valuable to the same customer base. One is help documentation, and the other is training guides and other information.
Recommendations to others considering the product:
Definitely consider Skilljar - I can't imagine a better platform for online training. Easy interface - user friendly - great customer support
Helpful, responsive support and a user-friendly platform
What do you like best about the product?
Everyone we've worked with at SkillJar has been so responsive and so willing to accommodate the unique needs of our organization. Garrett, Peter, and other SkillJar team members have been gotten back to us promptly whenever we've reached out and they have been terrific about explaining what is going on and keeping us in the loop. The platform itself is easy to use and offers many great features that have benefitted our clients.
What do you dislike about the product?
It can sometimes be challenging to find the particular setting we need to change. Frequently, I have to look at multiple tabs (the Course tab, Domain tab, Quiz tab, etc.) to find the adjustment I need to make. This can be time-consuming.
What problems is the product solving and how is that benefiting you?
The SkillJar Customer Education Platform allows us to automate tedious processes and it allows our customers to educate themselves on our products at their convenience. The platform is easy to use for both our customers and our team.
Trainer
What do you like best about the product?
Ease of use in creating courses and editing exsiting courses.
What do you dislike about the product?
The length of time it takes to load video files.
What problems is the product solving and how is that benefiting you?
Creating customized content is easy.
Skilljar Onboarding and Post Go Live Experience is Top Notch
What do you like best about the product?
The Implementation support is extremely good. Skilljar staff understand the business problems and help strategize on the best way to structure the content and help with very complex technical issues. They bring in technical experts if the need arises. We wanted to use our own cart and payment processor. They worked diligently to help us make the best use of the API, and our data flows seamlessly between the Skilljar platform, our NetSuite backend, and into SalesForce.
What do you dislike about the product?
When you have a large number of courses it can be difficult to manage them in the dashboard. But, the filtering criteria they recently added allow us to tag courses and then filter the results so that we can find the right course we're looking for. Also, initially their quiz functionality was pretty limited. We made several feature requests. They have delivered numerous features that we've requested throughout the last year—quiz banks, paths available in the API, etc.
What problems is the product solving and how is that benefiting you?
Before we built a Learning Center, we had a live training only training department. This really limited our ability to train all of our customers and help them become self-sufficient in the product. We also weren't able to provide training services at different price points. With the Skilljar platform, we can reach customers 24 hours a day. We have multiple price points. We have lots of different types of training. When the pandemic started, we were still building out our self-guided learning content. But, we needed to train folks immediately. So, we went live first with VILT training. In less than a week, we converted all in-person training to all VILT training using the Skilljar connector with Zoom. We continued building our self-guided content and rolled it out next. We've continued to grow our Learning Center. With our marketing initiatives, we've expanded our user base steadily. We're meeting customers where they are and it is working! We also repurposed all of our customer education materials, bought a second domain, and have built out an internal Academy. We store all of the product training on this site so that we keep our analytics data separate and can offer paid courses for free to employees. We've also built catalog pages for individual departments. Now other teams are creating content for the internal Academy. The reuse is amazing.
Recommendations to others considering the product:
If you have complex requirements (need to integrate with back-end accounting or CRM systems) Skilljar can help you build a fully integrated learning platform. The course-building tools are easy and intuitive. The themes and layouts are easy to build and use. They are excellent partners both during and after onboarding and Go Live. They are in it for the long haul, and if you hit technical difficulties during your implementation, they won't force you to meet their timeline. They'll work with you at your pace. They'll take your feedback and update the platform integrating your feature requests along the way. I could not recommend them more as a company. They are stellar at what they do.
Great LMS system that makes it easy to create educational resources and distribute them to our teams
What do you like best about the product?
Its single sign-on integration with our HR system allows easy assignment of materials to our staff during their onboarding process. I haven't had much exposure to its competitors, but during our initial product comparisons, it definitely showed itself to stand out.
What do you dislike about the product?
Sometimes the data analysis to review progress can be a little challenging to work with as it doesn't seem to automatically save queries for future repetition of reports. Some mild tweaks to this interface would make Northpass even better than it already is.
What problems is the product solving and how is that benefiting you?
We needed to onboard and train our staff faster, utilizing Northpass allowed us to convert from live classroom education and all of its scheduling and time commitment headaches to an online program which created a more streamlined system for training our newest team members.
Awesome Customer-Facing LMS Solution
What do you like best about the product?
Northpass is very easy for customers to adopt. The navigation is simple and straight forward as are the course layouts. I really appreciate how clean the UI is right out of the box. Additionally, the Northpass Success/Support team provides excellent support, offering to help with far-out requests like getting a Pendo Snippet installed that most LMS's wouldn't even consider. Thank you Paula!
What do you dislike about the product?
Northpass hasn't quite figured out the enrollment and course management piece from the administrative side. Enrollments must be completed for each individual user from their profile, there is no simple multi-user enrollment option without file upload. And, if a client is stuck on an individual lesson in the course, there really is no way to automatically complete an individual lesson or even the whole course for them.
What problems is the product solving and how is that benefiting you?
Simplifying access to training, providing a customer-specific education environment, enrolling users, and reporting on course completions are all problems that we are solving. We've already seen a huge uptick in course completions and related CSAT metrics.
Engaging and easy to use
What do you like best about the product?
Professional look for trainess
Easy to upload lessons and organize into assets
Ability to use assets in multiple courses
Easily display completed trainings in LinkedIn
Many tutorials available
You can grant access to users to review results for a certain subgroup of users
Prebuilt integration with Salesforce and Zendesk
Easy to upload lessons and organize into assets
Ability to use assets in multiple courses
Easily display completed trainings in LinkedIn
Many tutorials available
You can grant access to users to review results for a certain subgroup of users
Prebuilt integration with Salesforce and Zendesk
What do you dislike about the product?
Trainees can not reach out to Skilljar support if they have an issue while taking a course
After implementation, the account manager has been very slow to respond
Certain browsers are not compatible
After implementation, the account manager has been very slow to respond
Certain browsers are not compatible
What problems is the product solving and how is that benefiting you?
We can easily combine lessons into customized courses for our different audiences. Our trainees have access to a better-looking platform. Skilljar integrates with Salesforce and Zendesk and this gives our customers and support team visibility into trainees.
Great Platform for Proctored and In- House Compliance Training
What do you like best about the product?
Northpass is great if you're looking for a lot of proctored compliance courses, as they have a partnership with Open Sesame, and a basic authoring tool to create in-house courses. After doing some research this was the best platform for our company. Hooks up seamlessly to our HRIS and we can assign training to all learner groups very easily. If you are looking for high-volume compliance training at a decent price, this is it. Nice customization features.
Exceptional customer service! The team is always eager to help us through any issues.
Exceptional customer service! The team is always eager to help us through any issues.
What do you dislike about the product?
I wish there was more insightful reporting and the content creation dashboard was more user-friendly. The Northpass team has been extremely communicative throughout all releases so I'm hopeful that this will improve.
What problems is the product solving and how is that benefiting you?
We are now able to bulk assign training to large groups of people automatically. We've saved hours of time by implementing Northpass.
AIIM's Northpass Experience
What do you like best about the product?
The ease of use for both us as the education provider, and our customers has been outstanding. We set up our Northpass site within a matter of days. The ease of selecting functionality for content was seamless, integrating with Shopify was a dream thanks to the Team.
What do you dislike about the product?
Some of the certificate functionality is a little basic, but I know this is being handled in the product roadmap. We would like to see more ability to add custom branded certificates and award badges to learners.
What problems is the product solving and how is that benefiting you?
We took the decision to move our association business to a subscription model, away from the traditional single-course purchase model. Northpass has enabled us to do by integrating with Shopify, making course building simple, and our customer experience seamless. Our NPS score, and therefore customer satisfaction has rocketed.
showing 201 - 210