Skilljar by Gainsight
GainsightReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
383 reviews
from
External reviews are not included in the AWS star rating for the product.
Overall great LMS and innovating to become better
What do you like best about the product?
The ability to design custom courses, learning paths, and live trainings makes it a versatile and flexible LMS.
What do you dislike about the product?
The rich text editor is not very robust. Ability to customize the overall design is lacking. Communication features are limited and a bit convoluted. Integrations to allow more automation, like automatic enrollment/graduation/certificate awarding. More integration with billing.
What problems is the product solving and how is that benefiting you?
Northpass has allows our product to become more automated and professional, thus improving our sales and overall client satisfaction. It has provided more organization to our internal education, as well.
Northpass Comes Highly Recommended by Canavan Byrne.
What do you like best about the product?
The platform is very easy to use, both for Admins and end users. The interface is attractive. There are lots of content types. Overall, we are very happy with the service.
What do you dislike about the product?
I have no dislikes for Northpass. I use the platform daily and have had very little issues.
What problems is the product solving and how is that benefiting you?
Our clients work in an industry that is currently facing staffing issues. Therefore, it is difficult for managers and owners to permit staff to complete training during working hours. Our self-paced eLearning courses enable participants to complete training at a time and location that suits them.
Recommendations to others considering the product:
Northpass is very instinctive and reliable. The team is great, always on hand if required. We have had a very enjoyable experience with Northpass.
Easy implementation and reliable software
What do you like best about the product?
Admin dashboard is simple and easy to use for building the basics of a customer education program, and you get good support from the implementation manager. I also like their own Academy and Help center, which offer good guidance and help on specific topics. SSO login was a must for us, and implementing that went smoothly with the help of Skilljar team.
What do you dislike about the product?
When it comes to the visual design of the site, the platform could offer more configurability and templates. Also more ways of customizing the experience for an individual learner would make a difference.
What problems is the product solving and how is that benefiting you?
We wanted to improve product adoption, standardize and automate our online training, and reduce the need for instructor lead trainings. We have been able to build a good foundation for our online training program and have received positive feedback from our customers and users.
Excellent product for a expedited implementation
What do you like best about the product?
Skilljar is extremely easy to use. We were able to create new courses quickly, deploy them to employees and partners, and garner feedback that has been used to shape our enablement team's focus for 2022.
What do you dislike about the product?
The lesson editor gives you the basics to create your lesson content. If you want anything more than text formatting, code snippits, images, or lists you'll need to know HTML, JavaScript, and CSS. It's great that the source code options are there, but I'd like to see more built in (or copy and pasteable) elements. Things like collapsible sections and layout templates could take make a great improvement.
What problems is the product solving and how is that benefiting you?
We are enabling our customers, partners, and employees to get up to speed on our product. We've already been told by some of our delivery teams that we've significantly sped up the onboarding of their resources.
Valuable asset for our customer education program
What do you like best about the product?
-Clean and customizable user interface for learners
-Easy to create new and manage existing courses
-Data syncs back to Salesforce, making it easy for our CSMs to see which of their customer accounts are actively engaging with training
-Easy to create new and manage existing courses
-Data syncs back to Salesforce, making it easy for our CSMs to see which of their customer accounts are actively engaging with training
What do you dislike about the product?
-Admin user interface is not always intuitive. There are several settings that do not live where you'd think they would (i.e., course/publishing settings are often in two different places)
-Analytics dashboard is underwhelming, both in the data it provides and in the way it's presented (the data is not as "pretty" as their competitors')
-Analytics dashboard is underwhelming, both in the data it provides and in the way it's presented (the data is not as "pretty" as their competitors')
What problems is the product solving and how is that benefiting you?
Scale! We moved from a 1:1 training model where our CSMs trained each of their customers individually (including any one-off training for new employees at existing customers)
Being held back by support
What do you like best about the product?
That we could customize our solution, however, not without nuanses such as specific pages can only be customized by only becoming enterprise users.
What do you dislike about the product?
Communication was something that I felt like was the biggest negative. When it comes to Northpass building a custom solution you'd expect more communication but I felt like I was almost spamming them with things that they should look into rather than the other way around.
What problems is the product solving and how is that benefiting you?
We haven't realized any benefits so far because, honestly, I see more negatives than positives so far.
Recommendations to others considering the product:
Make sure that you understand that in order to have a customized version of Northpass for your company it will require at least a month if not more to set it up.
Thank you Northpass
What do you like best about the product?
Our experience of partnering with Northpass for our LMS has been excellent. It is a very user-friendly system, that allows us create exciting, informative and client-focused courses for those working in the Early Childhood Care and Education sector in Ireland. As well as Northpass being a great platform to work on, the level of support we have received has been excellent.
What do you dislike about the product?
There is very little to dislike. Our users love the courses so much they would like their accreditation certificates and be bigger!!
What problems is the product solving and how is that benefiting you?
We can offer flexible learning where our users can learn at their own pace anywhere
We can update courses very quickly as legislation and guidelines change, giving us the leading edge
We can add new courses regularly, giving our users a diverse range of courses to choose from
We can respond quickly to changing times as we have full control over our learning platform and we don't have to rely on a third party for updates
We love that we can upload video which is very popular in our courses
We can update courses very quickly as legislation and guidelines change, giving us the leading edge
We can add new courses regularly, giving our users a diverse range of courses to choose from
We can respond quickly to changing times as we have full control over our learning platform and we don't have to rely on a third party for updates
We love that we can upload video which is very popular in our courses
Collaborative and Responsive, Northpass exceeds expectatons
What do you like best about the product?
The team is incredibly collaborative. Anything we asked of them, they partnered to try and make into a reality. Even if it wasn't possible, they looked for alternative ways of doing things. Outstanding customer service
What do you dislike about the product?
Limited functionality for content creation and reporting. We felt somewhat limited in what we could create for coursework and in reporting, the canned reports weren't as helpful as we needed them to be. The beta reports were promising but worked a bit slow.
What problems is the product solving and how is that benefiting you?
Scaling our education resources beyong live trainings. We are not benefiting financially yet but that is more on us. We are more productive in terms of requiring our users to take pre courses before onboarding which helps to break up the time services is spent training our users.
Skilljar is great for your learning and certification needs
What do you like best about the product?
I love the simplicity and flexibility that the Skilljar LMS platform provides. It has allowed our team to create a simple and pleasant user experience for our customers across our eLearning, badging and certification programs. The team has also been incredible to work with, they are responsive and consistently provide exceptional customer, technical and product support to any issues, escalations, questions or concerns.
What do you dislike about the product?
As Skilljar continues to partner with certification-centric companies, I'd love to see how they can improve their course features, functionalities and capabilities It would be great to have more API / deep-linking integration options to support our certification, badging, assessments and exam delivery services.
What problems is the product solving and how is that benefiting you?
Our team is currently focused on building new certifications and skilled badging programs to support the growing need for learning, which will increase the number of skilled customers in the marketplace.
Easy-to-use software, above-and-beyond support
What do you like best about the product?
I can't say enough good things about the people at Northpass. The sales team was incredibly responsive to our (somewhat unique) use case, and the customer success team has exceeded my expectations every step of the way. We've asked a lot of them, and they've consistently delivered. I truly believe that they are invested in our success, and it's such a relief knowing that I can count on them for seemingly anything. On top of all of this, the software itself is simple, user-friendly, and reliable. And I almost forgot: Love the HubSpot integration!
What do you dislike about the product?
The analytics module is a bit confusing. I'm sure I'll get the hang of it over time, but at first glance, it's a little difficult to figure out where you're supposed to go, how you can filter/segment the data, etc.
What problems is the product solving and how is that benefiting you?
We're using Northpass to deliver video-based, prospect-facing learning experiences. Thus far, the primary benefit is that we've been able to level up our thought leadership program without needing to invest in some crazy technical solution.
showing 171 - 180