Skilljar by Gainsight
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Be prepared to do the work to make it work...
What do you like best about the product?
It has all the core features you would expect out of the box - course builder, SCORM support, and is easy to embed videos from another site (we use Wistia).
There are plenty of integrations for you to integrate your full stack of learning tools.
There are plenty of integrations for you to integrate your full stack of learning tools.
What do you dislike about the product?
Many customizations to the product are handled through code snippets - these are prone to error and require a lot of internal documentation to keep track of which settings have been entered to manipulate what. These code snippets are most commonly the answer to quick a configuration of the product rather than making the choice available in the UI.
The analytics are very lacking. Enhancements have been promised, but these are slow to release and even when they do, there is limited functionality (90 day lookback limit). If you want to connect your data to Salesforce prepare to have a significant charge for a connector.
No native survey feature - you must rely on a 3rd party integration or hack it with their quiz functionality.
Email notification control is limited and you do not have any visibility to see which emails are sent - this is a request to CSM or support to pull those details.
Support is often confusing as there are at least 3 separate locations to learn about the product and find answers - and not any active participation by current members in a community.
The analytics are very lacking. Enhancements have been promised, but these are slow to release and even when they do, there is limited functionality (90 day lookback limit). If you want to connect your data to Salesforce prepare to have a significant charge for a connector.
No native survey feature - you must rely on a 3rd party integration or hack it with their quiz functionality.
Email notification control is limited and you do not have any visibility to see which emails are sent - this is a request to CSM or support to pull those details.
Support is often confusing as there are at least 3 separate locations to learn about the product and find answers - and not any active participation by current members in a community.
What problems is the product solving and how is that benefiting you?
We need to be able to rapidly build and publish content to our customers and Skilljar as a platform allows that. We have different groups and personas and we are able to set up the platform with a unique experience for each.
Skilljar helped us level-up training delivery with ease.
What do you like best about the product?
We can add what we need when we need it.
What do you dislike about the product?
Wish it showed SCORM in a sized pop out.
What problems is the product solving and how is that benefiting you?
Single home for all training options. Courses, videos, webinar registration, and guides all live in one place.
We love the Skilljar team
What do you like best about the product?
The Skilljar dashboard is very simple and easy to use, making it very user-friendly. The analytics are great and easy to use. The people are also wonderful. Our CSM is also the best, she's super responsive and always trying to help us. We've done several special projects with their CSS and Dev teams and it's always been a pleasure.
What do you dislike about the product?
Skilljar doesn't always work well with SCORM files. We've had a few incidents where the information from an exam wasn't saved and can't seem to find a root cause.
What problems is the product solving and how is that benefiting you?
It is our learning hub for clients, that is an easy one-stop shop. We are even looking to expand and use it for internal enablement.
Excellent product, with some improvement areas
What do you like best about the product?
Reporting, ease of use, simple and effective structure
What do you dislike about the product?
Support is slow, and customer support online as well. It is very difficult to customise, documentation of PAI is lacking
What problems is the product solving and how is that benefiting you?
delivery of online training 24/7, branding of training portals
Easy to use and great user experience
What do you like best about the product?
The product is easy to learn and there are great resources (academy, help center, support team, CSM). The product has great reporting, easy to set up integrations, and great UI for the user.
What do you dislike about the product?
Some of the admin tasks can be tedious. There are also some limitations with automated emails and course structure.
What problems is the product solving and how is that benefiting you?
Allows us to easily build a complex and pretty-looking user academy with minimal technical resources on our end.
Top notch LMS system
What do you like best about the product?
Easy to track client engagement with courses using their Analytics to drill down into participation. Great flexibility when setting up branded Academy web pages, using tagging to group course types.
Post-course survey responses, created in Skilljar prove invaluable in providing course back feedback and success stories to Management.
Dedicated support from our dedicated Customer Success Manager, provides ongoing support and suggestions for increasing client engagement and marketing strategies for our courses.
Post-course survey responses, created in Skilljar prove invaluable in providing course back feedback and success stories to Management.
Dedicated support from our dedicated Customer Success Manager, provides ongoing support and suggestions for increasing client engagement and marketing strategies for our courses.
What do you dislike about the product?
It's not always intuitive, and there's a lot to learn about this program, however, this is where the support of our CSM comes into their own providing customized support.
Also as our courses are created in Articulate, we need to edit HTML code when uploading courses, however, Skilljar support were great in working with us to create a workaround.
Also as our courses are created in Articulate, we need to edit HTML code when uploading courses, however, Skilljar support were great in working with us to create a workaround.
What problems is the product solving and how is that benefiting you?
Skilljar allows us to give new and potential clients direct access to marketing strategies, and onboarding online learning, without the need of manually registering delegates that some other systems require.
Great tool for building a customer-facing learning Academy
What do you like best about the product?
Creating a course or a certification is super easy. Looking up course completion data is super easy. With a little bit of developer help, you can get the home page customised and take the learning hub live pretty quickly.
What do you dislike about the product?
Reporting is not extensive. Authentication options are limited as well. Integrations aren't too many.
What problems is the product solving and how is that benefiting you?
Northpass helped me create a customer-facing learning hub that would serve to help them understand the product better and stay engaged.
Almost no limits!
What do you like best about the product?
Northpass can build me almost anything I need.So many systems I've worked with and looked at won't go past what they already do. This makes your system quickly outdated. Northpass is always looking to improve their system. They have the greatest support team, developers, and CSM's!
What do you dislike about the product?
We want more built,but there is never enough time!
What problems is the product solving and how is that benefiting you?
Amazing branding customization, great course flow, solid user experience, some cool built-in features, and so much desire from Northpass to continually improve and meet our needs as our organization changes.
Recommendations to others considering the product:
Plan for additional budget because once they build the original, you'll want more!
Great way to organize training materials!
What do you like best about the product?
How you can create easy visibility for leaders to see who has completed trainings and who hasn't.
What do you dislike about the product?
Seems more user friendly if you linking documents from Gsuite but not so much for Microsoft
What problems is the product solving and how is that benefiting you?
Being able to train and track the progress at scale for all of our agents
Great experience growing our educational offering with Northpass
What do you like best about the product?
Customer support is fantastic, responsive and open to product suggestions/improvements. Launching with Northpass has been a huge step forward for our team.
What do you dislike about the product?
There are always more features that can be added, but even "problem" areas have been easily addressed with the support team and the product is continually improving.
What problems is the product solving and how is that benefiting you?
Delivering engaging content to a broad audience of customers and employees, as well as customizing user experience across our learning groups.
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