Skilljar by Gainsight
GainsightReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
383 reviews
from
External reviews are not included in the AWS star rating for the product.
Always quick to respond.
What do you like best about the product?
They are always quick to respond and open to feedback. Easy to add and replace SCORM files and assign courses to people and/or groups. I like having control of notifications.
What do you dislike about the product?
Setting up ILT courses is not as custom as we would like. We would like to be able to attach our own questionare in order to sign up and have the ability to control registrants (add, waitlist, approve, unregister, etc.)
What problems is the product solving and how is that benefiting you?
They have been continually looking at how to improve reports which is very important to us.
A Fantastic LMS with Expert Support
What do you like best about the product?
Northpass is easy to use out of the box. So easy that when we set it up almost two years ago, it was done extremely quickly! After multiple admins added a proliferation of content, it was difficult to find what you needed, and the content was confusing and outdated. The team at Northpass was extremely helpful in supporting our refresh and worked very hard to keep the platform cleaner and the content more discoverable. Working with Nergis and Kaitlyn is a pleasure; they are both extremely knowledgeable and helpful.
What do you dislike about the product?
I would like to see Northpass change a couple of things. Firstly, the organization of content around courses. Making adding content outwith a course easier would make the platform more comprehensive and more useable as a knowledge center and an LMS. Also, making the analytics more robust and ensuring statistics and usage rules can be set up to suit specific use cases would make the platform even better. The team at Northpass is working on some of these improvements on their existing road map already.
What problems is the product solving and how is that benefiting you?
Our primary use for Northpass is to host Client Education. It is a crucial user support system for our clients. We also use the platform to host internal training. As a global company, it is critical that we can share onboarding, compliance and development content with our talent.
10/10
What do you like best about the product?
Courtney and Charles have been super helpful with our transition from Coassemble to Northpass! While there are a few features we'd like to see implemented, they've been willing to find workarounds to fit our needs for the time being. The platform is easy to use from both an admin and learner side, and as a company that utilizes Northpass for gig workers, we've seen a decrease in the time it takes for learners to complete their course/onboarding.
What do you dislike about the product?
In the future, I'd like to see more interactive options for modules, e.g. drag and drop quizzes, or options to present information in a way that isn't just a video or text. But as a young company, the current course building options are easy to use and definitely cover the basics!
What problems is the product solving and how is that benefiting you?
We use Northpass to onboard gig workers, and our previous LMS was glitchy and frequently had bugs, causing massive delays in the onboarding of our gig workers.
Great supportive team that helps on quick notice
What do you like best about the product?
Nergis and the entire team is super supportive. We had some issues getting onto the platform and getting it live but always appreciate how active and communicative they are to helping us resolve our issues.
What do you dislike about the product?
We have to upload our own templates for classes. In comparison other platforms had templates that could be preloaded in.
What problems is the product solving and how is that benefiting you?
Northpass is used for onboarding our Helpers and Hands to get them ready for the platform and getting more deliveries. It is a good quality screening tool.
Great, personalized experience
What do you like best about the product?
The team & that for the most part the platform is pretty intuitive for how complex it needs to be.
What do you dislike about the product?
The most difficult part for me is the technical understanding of the platform - but I lack knowledge about integrations etc.
What problems is the product solving and how is that benefiting you?
Offers High quality content to coaching customers - helps the coaching community grow and helps us share our proprietary content. Helps coaching clients and others with their growth and development.
Northpass is Fantastic!
What do you like best about the product?
Northpass is customizable to your needs and allows users to make it exactly what they need. We've heard many positive comments from our clients about their experience with the platform, and we've been able to provide a fantastic learning opportunity to our users. The service is also fantastic. We've worked with Nergis, and she's been prompt, helpful, and essential to our success with the platform. Additionally, the Support Team is responsive and always there to answer a question.
What do you dislike about the product?
The customizations in Northpass are fantastic, but the Learning Paths and communication tools are still two spaces where they're growing. I'm excited to see the growth there, and I'm excited to use the improved functionality.
What problems is the product solving and how is that benefiting you?
We can now provide an online, self-guided educational academy for our clients. It's been a dream of ours for a long time, and we were able to make it a reality with Northpass.
Patrycja Krol and Tracy McMahon were friendly, professional, and responsive to our needs
What do you like best about the product?
Patrycja and Tracy were very friendly, professional, and responsive to our needs. Patrycja and Tracy communicated effectively and in a timely manner. They both made certain to fulfill all meeting requests as soon as possible. Any time clarity was needed, they stuck with us through discovery and we could help us resolve any issues that arose. They were patient, understanding, complimentary and a joy to work with. THANK YOU BOTH!
What do you dislike about the product?
In my experience thus far - there is nothing I "dislike about Northpass." Roughly two times I misunderstood a particular process - but Northpass was able to provide clarity.
What problems is the product solving and how is that benefiting you?
We needed an LMS that was more user-friendly than our previous LMS - thus far, Northpass is providing that. Our customers will surely be more happy with a user-friendly LMS for their online certification and coursework.
Northpass Delivers
What do you like best about the product?
The team at Northpass was very responsive to our needs. We presented them with a short time frame to institute our training site.
What do you dislike about the product?
Initial set up required more modifications than we anticipated. However, they have been agile and catering.
What problems is the product solving and how is that benefiting you?
Our previous training website was rudimentary and awkward. We now have a central resource and training page that is easily created, updated and managed.
A solid app with a few improvements needed
What do you like best about the product?
I think the plans at Northpass are really accommodating, especially when it's unclear how many learners will be joining monthly. The UX from the Learner side is attractive, and we have been fortunate to use our marketing materials easily to create a smooth and streamlined catalog experience. We haven't used the analytics yet, but what I can see is easy to understand and use. I have also appreciated having Tracy alongside us for implementation. We can run ideas or questions by her, and she will ask elsewhere if she doesn't have the information.
What do you dislike about the product?
When working on a course with another colleague, there is no way to annotate or communicate editing history. We have so much technical knowledge to deliver so it would be great to do our peer review process directly inside Northpass. Also, this might be an error or it might be due to the license, but our membership comes with 1 IORAD license. It seems if my colleague creates an IORAD embed code and shares it with me, I cannot add that code to the course, so all IORAD content is stuck exclusively with the license holder.
What problems is the product solving and how is that benefiting you?
We want to provide asynchronous training to our clients that is personalized, aligns with out visual branding content, and where access can be granted through our help center. We have been able to do all of these things.
Great LMS - Well suited for SAAS Companies
What do you like best about the product?
The ease of use is great. Very simple to upload courses, navigate the menus, and get something online quickly. My implementation team was excellent to work with and took care of everything I needed and more.
What do you dislike about the product?
Not much to dislike. The custom variables are unintuitive but the team is there to help out so it's not a big deal. Nothing really standing out as "negative" about their offering. Solid product and team.
What problems is the product solving and how is that benefiting you?
We struggle to keep our userbase up to date on how to most effectively use our services - Northpass will help us solve that problem.
showing 91 - 100