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Great software and people
What do you like best about the product?
The reporting capabilities are significant'y better then competitors. There is a lot more flexibility in how you can set up reports. The listening capabilities are powerful as well. Whilst we are yet to use it, I think the integration with ads is a good feature as well.
Also, all of the staff at Hootsuite that I have met with are extremely professional and helpful.
Also, all of the staff at Hootsuite that I have met with are extremely professional and helpful.
What do you dislike about the product?
Not much to be honest. I have had no complaints from the social media managers. Camapign management is on a par with other vendors.
What problems is the product solving and how is that benefiting you?
Improves our listening capabilities for market analysis and competitior research
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Best thing to have happened to Social Media Managers!
What do you like best about the product?
Simple interface, great features for scheduling and analyzing posts, tons of actionable insights, all packed in one tool. Really like how I can find the answers to all my questions in one place. It is my daily social media assistant! Customer Support is fantastic and I can always reach out to them for the slightest issue.
What do you dislike about the product?
I need the Social Media Trends Report twice a year. With more actionable examples and more insights as to how to get the management onboard the social media train.
What problems is the product solving and how is that benefiting you?
Daily Social Media posts scheduling, analyzing performances (paid and organic), giving me precise insights about best times to publish & what kind of content I could focus more on, providing content to my fellow teammates via Content Library and in general any questions I might have about our posts and channel performances.
It's a good tool to save time and get good results on social media
What do you like best about the product?
It helps to identify the content that brings in the most engagement and revenue.
What do you dislike about the product?
You have to pay for extra features that are very usefull.
What problems is the product solving and how is that benefiting you?
To put social media to work for the business, save time and neasure results.
Saves us a lot of time in our social media management
What do you like best about the product?
We love that we can post across all our social media platforms from one place, saving us lots of time. In particular, being able to collate and reply to all our social media comments and DMs from one central inbox instead of having to log in to each platform separately is a massive help.
What do you dislike about the product?
A couple of downsides are that Hootsuite doesn't seem to pick up posts that mention us on LinkedIn. We can see when we've been tagged in comments, but not posts. We also find that posting reels/video content is usually best done natively on each platform, rather than posting through Hootsuite, so that you don't lose all the video editing/posting features like being able to select your thumbnail etc.
What problems is the product solving and how is that benefiting you?
It solves the problem of having multiple social platforms to manage. We don't have to log in/out, check for notifications and respond to enquiries through each separate app, we can do it all in one place which saves us a tonne of time.
Recommended for experienced social media individuals
What do you like best about the product?
Good support for social content scheduling and caption generation
What do you dislike about the product?
Non-flexible reporting features and limited integration for Tiktok
What problems is the product solving and how is that benefiting you?
Content Scheduling is easier and performance reports have faster turnaround time
Comprehensive service with great customer service
What do you like best about the product?
It usually just works and great reporting facilities. I also like the regular checkins and updates.
What do you dislike about the product?
It is quite expensive and I am missing some functionality
What problems is the product solving and how is that benefiting you?
Reporting is much better than on teh native platform
Hootsuite Empowers Solo Social Media Management Like a Pro
What do you like best about the product?
I've been using Hootsuite daily to manage our social media posts across LinkedIn, X (formerly Twitter), Facebook, and Amplify, and it has truly streamlined our entire process. Hootsuite’s platform is highly intuitive, allowing me to quickly schedule and manage posts across multiple platforms with ease. The tool is also incredibly reliable—I know our posts will go out as planned, every time.
One of the biggest benefits has been the analytics. They are easy to pull, insightful, and exportable, which makes reporting to our team fast and straightforward. Additionally, our Hootsuite account representative has been fantastic—responsive, supportive, and genuinely invested in our success.
One of the biggest benefits has been the analytics. They are easy to pull, insightful, and exportable, which makes reporting to our team fast and straightforward. Additionally, our Hootsuite account representative has been fantastic—responsive, supportive, and genuinely invested in our success.
What do you dislike about the product?
The LinkedIn functionality could use some upgrades, particularly around setting custom thumbnails for videos. However, I recognize this limitation is likely due to LinkedIn’s API restrictions rather than Hootsuite itself.
Overall, Hootsuite has been a game-changer for us, allowing us to effectively manage and optimize our social media presence. Highly recommend!
Overall, Hootsuite has been a game-changer for us, allowing us to effectively manage and optimize our social media presence. Highly recommend!
What problems is the product solving and how is that benefiting you?
Hootsuite has streamlined my social media management across multiple platforms, making it possible to handle everything efficiently as a solo manager. By allowing me to schedule posts on LinkedIn, X, Facebook, and Amplify all in one place, it saves me hours each week and keeps our content consistent. The built-in analytics tools are incredibly useful for tracking performance and reporting insights to our team quickly. Plus, with a responsive account rep always available to help, I feel supported and can troubleshoot any issues in real time. Overall, Hootsuite has simplified and strengthened our social media strategy, making it more impactful and time-efficient.
Great program
What do you like best about the product?
The learning curve for Hootsuite is minimal, which has been especially helpful as we implement Hootsuite with other departments on campus. We use Hootsuite on a daily basis, often multiple times per day. The analytics feature has been uniquely helpful as well.
What do you dislike about the product?
Cost can be a barrier to schools that do not have the resources. Hootsuite does have customer support, but it is not always helpful.
What problems is the product solving and how is that benefiting you?
It is important that we have the ability to schedule posts and determine the reach of our content - Hootsuite excels in this regard.
Great platform and unmatched support
What do you like best about the product?
I love my Hootsuite reps so much! No matter what I need from them (be it help with our analytics, helping me prep for a presentation, customer support, etc.), they are always so helpful and so quick to respond. I also think the platform is so easy to use and really straightforward.
What do you dislike about the product?
I feel like there are things that break from time to time on the platform and sometimes it's at a very inconvinient time. However, our reps and customer support always work to get the issues solved.
What problems is the product solving and how is that benefiting you?
Having all the analytics in one place is so helpful because we have so many brands.
A great tool for social media teams
What do you like best about the product?
We love that our whole team has access to view our Hootsuite calendar and to add posts, and that customizable user permissions prevent posts from going live without final approval from a manager. The free AI tool is super helpful when we're not feeling very creative. Analytics are great and you can automate reports containing only the metrics you're interested in to be sent to your inbox. Our account manager is also very helpful and proactive!
What do you dislike about the product?
We have our account set up where two of us need to approve any posts submitted by other users. If we don't approve a post in time, it just expires with no notification. It would be helpful to have an email reminder sent if a post is not approved (or denied) within 30 minutes of when it's set to post. We wish that there was a "Revert to Original" option in the photo editor, and that we could add more than 10 photos in a post/carousel. The photo preview for Instagram is a little difficult.
What problems is the product solving and how is that benefiting you?
Hootsuite helps our whole marketing team to collaborate on social media while maintaining Compliance (we are a FinServ company) and a consistent brand voice.
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