Kore.ai
Kore.aiReviews from AWS customer
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The Conversation flows like human. Complete and self-manageable platform.
What do you like best about the product?
The use of AI is present throughout the conversation, from interpreting questions to formulating answers. It really gives the feeling of talking to another person. It is possible to integrate several AI engines, in addition to having one's own. It offers numerous configuration parameters for the use of AI, allowing for very precise adjustments. The interface for building dialogue flows is very clear and visual, which makes it easy to explain its operation even to those who have no knowledge about chatbots. Furthermore, self-management is complete: all necessary tasks can be performed from the same platform, without relying on a support area to get the chatbot up and running.
What do you dislike about the product?
So far, I haven't found anything that I disliked on the Kore.AI platform.
What problems is the product solving and how is that benefiting you?
What I highlight the most is the initial attention to users and the ability to automatically resolve repetitive tasks.
Powerful Conversational AI Platform with Some Complexity for Deep Customization
What do you like best about the product?
As a software developer, what I appreciate most about Kore.ai is its comprehensive conversational AI platform that simplifies the entire bot building lifecycle. I particularly value the ability to design, train, deploy, and analyze virtual assistants all within a single environment. The flexibility it offers to integrate Large Language Models (LLMs) and combine their strengths with the platform's proprietary NLU (Natural Language Understanding) models is a huge advantage. This allows me to quickly create robust, scalable, and contextual conversational experiences, significantly reducing development complexity and accelerating time-to-market. It's a powerful tool for orchestrating complex, enterprise-level bots
What do you dislike about the product?
As a developer, what I dislike most about Kore.ai is that, despite its great power and abundance of features, the platform can sometimes feel too complex or a bit rigid when I try to make very deep customizations or utilize agile development workflows.
What problems is the product solving and how is that benefiting you?
Kore.AI solves the problem of complexity and time-to-market in developing conversational AI at an enterprise scale. For me as a developer, this translates into the direct benefit of accelerated development and reduced integration effort. Instead of building the complex NLU, backend, and orchestration infrastructure from scratch, I can use their low-code platform and pre-built connectors for enterprise systems (CRM, ERP, etc.). This allows me to focus on the business logic and user experience, delivering end-to-end virtual assistant solutions that are inherently scalable and secure much faster than with traditional development.
Effective End-to-End AI Agent Creation
What do you like best about the product?
I appreciate that the Kore.AI platform became much easier to use after an initial learning curve. I started building creative AI agents and successfully delivered numerous demos to our customers. I find the support from the team, including support staff and sales personnel, to be very helpful, which greatly assisted in overcoming challenges. Additionally, receiving on-site training from the Kore.AI team significantly contributed to this positive experience. I find the platform's capability to streamline the process of creating end-to-end AI agents quite advantageous, as it assists us from start to finish in building these agents. The ability to replace normal RPA and chatbots with AI agents is particularly noteworthy as it enhances our workflow and reliability.
What do you dislike about the product?
I had some initial difficulties using the Kore.AI platform.
What problems is the product solving and how is that benefiting you?
Kore.AI helps us create end-to-end AI agents, replacing normal RPA and chatbots, thus improving our process reliability and efficiency.
Powerful Automation and Security, But Steep Learning Curve and Slow Support
What do you like best about the product?
Kore.ai offers scalable and intelligent automation that can be customized to meet the specific needs of enterprises. In addition, it provides robust security and compliance features.
What do you dislike about the product?
Kore.ai can feel complex initially; mastering advanced workflows takes time. occasional response delays and slower support during implementation.
What problems is the product solving and how is that benefiting you?
Kore.ai solves fragmented services and operations by deploying enterprise AI agents that automate customer support, IT, HR, and back-office workflows across chat, voice, and digital channels, reducing manual effort and accelerating end-to-end resolution. This benefits me with measurable cost savings, faster response times, higher CSAT, and productivity gains validated by customer stories and enterprise benchmarks
It was good
What do you like best about the product?
It is easy to learn.Easy for integration
What do you dislike about the product?
1. No option to delete any unwanted stuffs like message/confirmation etc
2.Sometimes page dont respond quickly.
2.Sometimes page dont respond quickly.
What problems is the product solving and how is that benefiting you?
IKore.ai is a versatile tool that caters to a wide range of use cases. Whether you're in the banking industry, medical practice, or IT services, Kore.ai has got you covered. It's not just limited to a specific type of business or problem, but has the ability to solve most use cases across different organization's needs. This flexibility is a huge plus, as it allows businesses to tailor their AI solutions to their unique requirements.
Ease of use
What do you like best about the product?
What I like best about Kore.AI XO 11 is how it significantly enhances the end-to-end conversational AI development experience. The new release brings a more intuitive design interface, improved GenAI-powered features, and streamlined deployment options, making it easier to build, test, and scale bots efficiently.
I particularly appreciate the AI-assisted dialog design and intent discovery tools, which help speed up bot creation while maintaining accuracy. The advanced analytics, knowledge AI, and omnichannel integration capabilities also make XO 11 a robust platform for delivering consistent, intelligent experiences across multiple touchpoints.
I particularly appreciate the AI-assisted dialog design and intent discovery tools, which help speed up bot creation while maintaining accuracy. The advanced analytics, knowledge AI, and omnichannel integration capabilities also make XO 11 a robust platform for delivering consistent, intelligent experiences across multiple touchpoints.
What do you dislike about the product?
While I’m really impressed with the capabilities of XO 11 — particularly the generative AI, unified sessions, and improved dialog builder — I do recognise that:
The migration / upgrade path from earlier versions can add complexity (especially for legacy bots or custom flows).
Language support and localization are still catching up, so for global roll-outs there may be extra effort.
Because of the richness of features, it can feel quite enterprise-heavy for smaller teams or non-technical users, so enabling the right training/skills is key.
Some integrations and modules are still flagged as “coming soon” or with limitations, so I'd make sure we audit those for our use-case.
My approach would be: build a migration/roll-out plan, ensure the team has support, prioritise early testing of integration and localisation, and continuously feedback to the vendor on any gaps.
The migration / upgrade path from earlier versions can add complexity (especially for legacy bots or custom flows).
Language support and localization are still catching up, so for global roll-outs there may be extra effort.
Because of the richness of features, it can feel quite enterprise-heavy for smaller teams or non-technical users, so enabling the right training/skills is key.
Some integrations and modules are still flagged as “coming soon” or with limitations, so I'd make sure we audit those for our use-case.
My approach would be: build a migration/roll-out plan, ensure the team has support, prioritise early testing of integration and localisation, and continuously feedback to the vendor on any gaps.
What problems is the product solving and how is that benefiting you?
Kore.AI is solving the problem of fragmented and inefficient customer and employee interactions by providing a unified conversational AI platform.
It enables organizations to automate repetitive tasks, improve self-service rates, and empower human agents with AI-driven insights. By integrating chatbots, voice bots, and agent assist tools into one ecosystem, Kore.AI ensures consistent and intelligent communication across channels.
For me, the benefit is being able to design, deploy, and scale AI assistants without needing extensive coding, while still having the flexibility to add custom logic and integrations. It’s helped me build smarter automation solutions faster and with better analytics to track performance.
It enables organizations to automate repetitive tasks, improve self-service rates, and empower human agents with AI-driven insights. By integrating chatbots, voice bots, and agent assist tools into one ecosystem, Kore.AI ensures consistent and intelligent communication across channels.
For me, the benefit is being able to design, deploy, and scale AI assistants without needing extensive coding, while still having the flexibility to add custom logic and integrations. It’s helped me build smarter automation solutions faster and with better analytics to track performance.
Easy Flow Implementation with Low-Code Simplicity
What do you like best about the product?
IT is a low code platform which allows users to implement flows easily and effectively
What do you dislike about the product?
As of now as much I have used kore.ai it's good
What problems is the product solving and how is that benefiting you?
It is helping in developing different chat bots for the clients to automate their monotonous tasks and to give quick solutions to the clients
Easy to Build, But Platform Issues Need Attention
What do you like best about the product?
Easy to build the flow and test the bot and many features are available. integration is also easy/
What do you dislike about the product?
Platform issue are more . Though the flow is proper platform issues are found whenever tested
What problems is the product solving and how is that benefiting you?
Connecting with customers have been easy and transfer to agent with the summary of the call
Innovative AI Features, But Support Needs Improvement
What do you like best about the product?
AI for banking, plenty of pre built intents with room for growth. Nice enhancements coming in 2.0
What do you dislike about the product?
Lack of support between opening a ticket and customer success. Kore could use an on- shore Technical Account manager level to facilitate ticket resolution, technical support
What problems is the product solving and how is that benefiting you?
Interaction containment and customer self-service
All Training Sessions Are Helpful, Nothing to Dislike
What do you like best about the product?
All training session all helpfull. So Greatfull.
What do you dislike about the product?
Nothing such to dislike everything is ok.
What problems is the product solving and how is that benefiting you?
I am trying to solve agentic app creation for easy use
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