Kore.ai
Kore.aiReviews from AWS customer
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User-Friendly with Fine-Tuning Excellence
What do you like best about the product?
I find Kore.AI to be very user-friendly, which significantly enhances my experience. The interface is not just easy to navigate but also visually appealing, making it simple to understand from a demand perspective. I also appreciate the fine-tuning feature, which is very good, and the models options provided are beneficial. These features allow me to adjust models and add labeled data effectively, although I primarily used it for training purposes. Kore.AI also stands out for its excellent capabilities in generating reports, which is a significant advantage for me. These aspects contribute to a strong positive influence on my usage experience.
What do you dislike about the product?
I would like Kore.AI to provide more free trial opportunities for newcomers. Extending the free trial period for new users could significantly increase the product's reach and accessibility to a wider audience.
What problems is the product solving and how is that benefiting you?
I find Kore.AI user-friendly with a catchy interface, enhancing agent assist, and it's effective in report generation. Its fine-tuning feature helps with agent training.
Effortlessly Simple to Build
What do you like best about the product?
simple to build and easy to use. Many features to intigrate
What do you dislike about the product?
No proper training video available in youtube and no forum and less developers
What problems is the product solving and how is that benefiting you?
helped to build catbots at less price when compare with other tools
Kore.ai DEveloper
What do you like best about the product?
the ease with which external platforms can be connected to kore.ai and managed as a multi-function orchestrator
What do you dislike about the product?
that some tools are not yet 100% proprietary and that in some parts of development, workflow updates are slow.
What problems is the product solving and how is that benefiting you?
The problems usually involve document searches, which makes it easy to provide fast and appropriate customer support, and the advantage is that it's on a large scale.
Easy Integration and Implementation, But Occasional Platform Glitches
What do you like best about the product?
Since 2 years I am working on kore.ai. Its ease of implementation and Intefration.
What do you dislike about the product?
platform glitch in latest version of kore.ai
What problems is the product solving and how is that benefiting you?
it was easy to train my bot and connect to various channel
“Powerful Platform with a Steep Learning Curve”
What do you like best about the product?
I really like how Kore.ai offers a no-code conversation designer — it makes building and customizing chatbots super easy without needing deep technical skills.
What do you dislike about the product?
I find that Kore.ai can feel a bit complex at first, especially when navigating advanced features or integrations.
What problems is the product solving and how is that benefiting you?
Kore.ai helps automate customer and employee interactions across multiple channels, reducing repetitive support work. It’s been great for improving efficiency and delivering faster, more consistent responses.
User-Friendly and Powerful, But Customization Can Be Cumbersome
What do you like best about the product?
I like the Kore.ai platform because it’s user-friendly, visually intuitive, and provides powerful tools for building intelligent, conversational AI agents without deep coding knowledge.
What do you dislike about the product?
I dislike that Kore.ai’s customization options, while powerful, often require deep platform knowledge and can slow down development. As a professional, I find that even small configuration changes sometimes demand multiple steps instead of a streamlined workflow.
What problems is the product solving and how is that benefiting you?
Kore.ai is solving the problem of creating intelligent, automated conversations between users and businesses. It eliminates the need for manual customer support by using AI-driven virtual assistants that understand natural language. This benefits me by helping me learn how to design, automate, and manage smart workflows, improve customer experience, and build scalable AI solutions with low-code tools.
Well-Organized Training with Clear Structure and Thoughtful Assignments
What do you like best about the product?
The training is well organized, featuring a clear structure and thoughtfully designed assignments.
What do you dislike about the product?
Everything is fine; there is nothing I dislike.
What problems is the product solving and how is that benefiting you?
I use this to look for models and RAG tools that assist me in building bots.
Effortless Low-Code Development with Flexible Customization with Pro-Code, Support Could Improve
What do you like best about the product?
The most valuable aspect of the Kore.AI platform ecosystem is how easy it is to develop solutions using its low-code and no-code features, while still offering the flexibility for customization through pro-code capabilities. Additionally, it supports integration with various middleware systems like botkit and webSDK, among others. Kore.ai strikes an ideal balance between low-code/no-code tools for quick development of virtual agents and automation systems, and giving developers the control they need for more advanced customization.
What do you dislike about the product?
From a business perspective, I don't find any features in Kore.ai that I particularly dislike. On the other hand, as a developer, I have observed that new support tickets may occasionally take some time to be addressed. Still, considering how mature the Kore.ai platform is and the size of its client base, some delays are understandable, especially when weighed against the extensive feature set it offers.
What problems is the product solving and how is that benefiting you?
Kore.ai assisted us in automating a variety of use cases related to HR, ITSM, and our internal knowledge base, which has improved productivity and efficiency for different stakeholders within the organization. Additionally, the agent-building capabilities of Kore.ai enabled us to automate workflow approvals, resulting in a 30% increase in approval rates. The implementation of Kore.ai's contact center has also enhanced customer satisfaction by resolving queries more efficiently and has allowed our customer support teams to use their time more effectively.
Excellent Conversational AI with Strong NLP and GenAI Capabilities
What do you like best about the product?
Kore.ai stands out for its accuracy in understanding user intent, easy-to-use visual tools, and seamless integration of Generative AI with enterprise systems.
What do you dislike about the product?
Kore.ai is powerful but has a steep learning curve and can feel complex when managing large or advanced bots.
What problems is the product solving and how is that benefiting you?
Kore.ai automates IT service issues with AI chatbots, reducing manual effort and improving response time for employee support.
Impressive AI Automation, But Needs Better Adaptability
What do you like best about the product?
The new AI features integrated into the system are a significant improvement. The way AI is used to automate tasks, such as in search and automation within the chatbot, is truly impressive.
What do you dislike about the product?
The system definitely needs improvement. I encountered several bugs in the latest version of XO. For example, the sub intent feature did not function as expected, and there were occasions when the chatbot crashed and failed to perform as it should.
What problems is the product solving and how is that benefiting you?
Kore.ai offers a range of features that make it easy to use and require fewer people for development. Additionally, it simplifies the process of monitoring issues and identifying errors.
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