Kore.ai
Kore.aiReviews from AWS customer
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Smarter Conversations and Seamless Integrations with kore AI
What do you like best about the product?
The Multi NLP + sentiment/ context handling for smarter, human like conversations and also omni channel deployment & enterprise integrations are the best about kore AI.
What do you dislike about the product?
Some times I feel it complex for the beginners due to too many modules and the integrations also the configurations.
What problems is the product solving and how is that benefiting you?
This solves problems like high support work load, slow response times and the step wise work flows and it also give 24/7 AI assist to the customers.
Comprehensive Automation and Seamless Bot Development
What do you like best about the product?
What I appreciate most about Kore.ai is its comprehensive end-to-end automation capabilities. I am particularly impressed by how the XO Platform brings together no-code bot development, advanced NLP, dialog management, APIs, and workflow automation within a single, unified environment. This integration makes it highly efficient to design, test, deploy, and scale enterprise bots.
What do you dislike about the product?
Kore.ai could enhance its Search and Language features. At times, the SearchAssist results seem inconsistent, particularly when dealing with content that contains similar keywords or when indexing large data sets. Furthermore, switching languages within workflows is not always smooth; it often demands additional effort to preserve context when users change languages during a conversation. Addressing these issues would further strengthen the platform.
What problems is the product solving and how is that benefiting you?
Kore.ai addresses significant automation and conversational AI challenges by offering a comprehensive platform for creating intelligent virtual assistants without the need for extensive coding. It enables the automation of customer support, the optimization of business workflows, and a reduction in manual tasks. Thanks to its robust NLP capabilities, advanced dialog management tools, and support for multi-channel deployments, I am able to develop scalable and consistent bot experiences much more efficiently. This leads to notable improvements in productivity, shorter development cycles, and enhanced customer engagement for enterprise clients.
Outstanding Experience from Start to Finish
What do you like best about the product?
User friendly and easy to understand with low code
What do you dislike about the product?
Yet times unable to access some features due to account restrictions
What problems is the product solving and how is that benefiting you?
easy customer support and meeting business needs faster
Effortless Communication and User-Friendly Experience
What do you like best about the product?
Easy communications as well as very user friendly
What do you dislike about the product?
Hanged sometimes which caused some issues
What problems is the product solving and how is that benefiting you?
Helps in insights generation , communication
Effortless Conversational Flow Creation with Intuitive Multi-Channel Support
What do you like best about the product?
The platform allows you to create complex conversational flows with ease, requiring minimal coding. It also offers built-in support for multiple channels. The natural language processing is reliable, and the user interface is straightforward and user-friendly for both developers and business users.
What do you dislike about the product?
At times, the user interface feels somewhat clunky, particularly when handling large bot flows. Additionally, debugging more complex conversations is not always intuitive, and I find that the documentation lacks sufficient detail for advanced use cases.
What problems is the product solving and how is that benefiting you?
Kore.ai has streamlined both customer and employee interactions by using intelligent chatbots. In my experience, it has significantly lessened the manual work involved in addressing repetitive questions and has led to faster response times. Additionally, I’ve found it much simpler to deploy bots on various platforms without the need to rebuild them each time.
Innovative AI Features with Room for Improvement
What do you like best about the product?
I genuinely appreciate Kore.AI for its wide array of features that set it apart from other chatbot or agent application platforms in the market. The platform excels in offering extensive capabilities in areas such as billing and testing, which are crucial for seamless operations. Furthermore, the integration of advanced features like Search AI and Agent AI is particularly impressive. These recent innovations enhance the functionality of the Kore.AI contact center application, offering significant improvements in efficiency and user experience. These tools are not only advanced but also integral in streamlining processes and improving the overall operational dynamics of the contact center solution provided by Kore.AI.
What do you dislike about the product?
With a large number of features, Kore.AI also comes with a considerable number of issues. There is a noticeable lag in resolving these issues, indicating that less importance might be given to testing the product before releasing it for use. This is an area that needs more attention and improvement to ensure a smoother user experience.
What problems is the product solving and how is that benefiting you?
I find Kore.AI reduces billing efforts and simplifies conversational flow design with its generative AI features, enhancing our contact center application development.
Smooth Implementation and Great Support, Minor Delays on Features
What do you like best about the product?
We've been able to develop a fantastic virtual assistant with Kore. The implementation has been very smooth. Our Customer Success Manger has been crucial to drive the project to completion.
What do you dislike about the product?
Some features have taken longer than expected to complete, but all in all we've got what we've requested.
What problems is the product solving and how is that benefiting you?
Reducing the load of incoming calls to some sales staff and also processing email requests from customers.
Powerful Customization, But Needs More Reliable Support and Fewer Bugs
What do you like best about the product?
Integrated platform starting from low-code / no-code to deep customizations using scripting.
What do you dislike about the product?
Bugs. I feel that there is big time pressure to deliver new capabilities to the market and limited time for testing and training the support teams which are still not reliable in providing solutions.
What problems is the product solving and how is that benefiting you?
Very flexible and available from the shelf platform can be setup within days or weeks rather than months. It enables quick PoCs to validate idea with limited needs of pro resources. It makes it easier to deliver first value, even before full scalability.
Great API Integrations, But Support and Bugs Need Improvement
What do you like best about the product?
The platform is built around API integrations.
What do you dislike about the product?
Occasionally, there are bugs or certain features that do not function properly, and the support team at Kore is not always able to provide a solution.
What problems is the product solving and how is that benefiting you?
I've encountered some problems with the custom dashboards, as well as difficulties related to intent detection.
Intuitive Platform—Perfect for Non-Tech Users
What do you like best about the product?
hat I like best about Kore.AI is how easy and intuitive the platform is to use. Even if you’re not a technical person, you can still build and manage conversations or automations smoothly without needing deep technical skills
What do you dislike about the product?
Sometimes it gets a bit complicated when testing the bot if something doesn’t work as expected it’s not always clear why even after checking the debug section.
What problems is the product solving and how is that benefiting you?
elps automate communication and workflows, saving time and effort while improving customer experience
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