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Advocately has driven amazing results for our business
What do you like best about the product?
The support, and the experience the Advocately founders bring in having done exactly what Advocately promises for a SaaS business just like ours. The offering is spot on, and simply works.
What do you dislike about the product?
Nothing at all. It's all good, an outstanding offering.
What problems is the product solving and how is that benefiting you?
Convincing our most loyal customers to leave detailed 4/5 star reviews on the platforms that influence customer acquisition, at a volume that makes a real difference.
Recommendations to others considering the product:
Follow their advice. They have a playbook that generates proven results.
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Advocately has made creating an advocate marketing program a breeze.
What do you like best about the product?
As a Community Manager I am responsible for crafting and executing our advocate program. Perhaps the most challenging aspect of creating an advocate program is finding the advocates. Advocately has eliminated challenge. The advocates, through Advocately, came to me! Not only do I now have a growing list of advocates, but I am able to see exactly what they love about our software. This enables me to push feedback to the marketing, development, and customer success teams so that we can enhance what people love.
Aside from the actual product, Patrick and Lachlan are amazing. Support, response times, and personality are all 10/10. You guys rock!
Aside from the actual product, Patrick and Lachlan are amazing. Support, response times, and personality are all 10/10. You guys rock!
What do you dislike about the product?
There is nothing to dislike. As Advocately is relatively new, the features will continue to grow with the feedback of users.
What problems is the product solving and how is that benefiting you?
Getting good reviews isn't easy. It takes time, consideration, and often gets pushed aside by other projects. Advocately does the asking and consideration for us, so that it doesn't get pushed aside.
Along with the massive help Advocately has provided me with our advocate marketing plan, it has also enhanced our SEO efforts. Many of the organic search results we obtained are fueled by customer reviews. Social proof is a HUGE influencer in our marketing efforts.
Another extremely important aspect of Advocately is that we are able to identify our users who don't love the product. This gives us the opportunity to reach out to provide further support so that they can learn to love our software. As a company is it SO important to listen to what users experience and Advocately makes this so easy.
Along with the massive help Advocately has provided me with our advocate marketing plan, it has also enhanced our SEO efforts. Many of the organic search results we obtained are fueled by customer reviews. Social proof is a HUGE influencer in our marketing efforts.
Another extremely important aspect of Advocately is that we are able to identify our users who don't love the product. This gives us the opportunity to reach out to provide further support so that they can learn to love our software. As a company is it SO important to listen to what users experience and Advocately makes this so easy.
Recommendations to others considering the product:
Just do it. If it doesn't have every feature on your wish list just let the Advocately team know. They are so receptive to feedback and customer insight.
Great idea and good time saver
What do you like best about the product?
We were previously using engagement as a criteria for requesting a review (which we were doing manually). The blend of using NPS along with the automation Advocately provides means we are getting a higher volume of higher quality reviews for less work.
What do you dislike about the product?
Very little. The product is currently quite feature-light but the future is bright and loads of potential.
What problems is the product solving and how is that benefiting you?
Building an advocacy programme is hard. Advocately has had an immediate impact at a reasonable price point.
I am an advocate for Advocately!
What do you like best about the product?
We are getting our promoters to write reviews online and refer their friends at an extremely high rate! We can link the results from this back to revenue.
What do you dislike about the product?
Nothing right now. I'm excited to see how the Advocately platform develops.
What problems is the product solving and how is that benefiting you?
Our customers leave us awesome reviews and refer their friends.
Awesome product, easy to use, great service and an amazing idea!
What do you like best about the product?
Advocate.ly is extremely easy to use. Patrick was very helpful in setting us up on the platform. The integration and set up was quick, templates were provided to get the best result. Everything is engineered for our success, i am very happy with the platform.
What do you dislike about the product?
I've not yet found anything i dislike about advocate.ly.
What problems is the product solving and how is that benefiting you?
We get a lot of verbal reviews and written feedback, unfortunately there is very little which contributes to any platforms. We used advocate.ly to get those reviews contributing to NPS.
Recommendations to others considering the product:
Qualify your list!
A great tie in with net promoters
What do you like best about the product?
Advocately helps us to automate the process of reaching out to get reviews from customers that love our product. Another feature I like is the ability to explore which users are our net promoters. This is much potential to continuously refine our market segments using this tool.
What do you dislike about the product?
There isn't anything I dislike at the moment. The product solves one problem and solves it well. Having such focus is a breathe of fresh air from other products that try to do too many things but do them poorly.
What problems is the product solving and how is that benefiting you?
Reaching out to customers that our product has been successful with should be an ongoing process. Advocately takes away the load and helps us to automate the process. This has been really helpful in consistently getting advocates from our customer base to review our product. As net promoters, they are often more than willing to help us promote our brand by leaving a review.
Successful NPS Campaign!
What do you like best about the product?
Advocately has provided us on the best insights to run our NPS campaign and to generate the reviews that are essential for customer advocacy in the SaaS solutions industry.
They identified what works best for us in terms of getting a favorable response rate from the NPS surveys and we really have moved forward from there.
They identified what works best for us in terms of getting a favorable response rate from the NPS surveys and we really have moved forward from there.
What do you dislike about the product?
Advocately ihas been working with us with a Tailor Made Approach to our NPS Campaign, and this is not something which is readily available.
Most NPS Products in the market are just products with limited advisory on best practices, organizations will need to invest time to find the best way to implement their campaigns successfully.
What Advocately can bring in the future to their clients, are stellar examples of NPS campaigns execution.
Most NPS Products in the market are just products with limited advisory on best practices, organizations will need to invest time to find the best way to implement their campaigns successfully.
What Advocately can bring in the future to their clients, are stellar examples of NPS campaigns execution.
What problems is the product solving and how is that benefiting you?
We wanted to be able, in the first place, to have a suitable medium to be able to encourage customers to provide us with their NPS scores and that was achieved.
Advocately has provided further set up automation to reach out to our NPS Promoters, with the end goal to generate Customer Advocacy in terms of Reviews and Referrals
Advocately has provided further set up automation to reach out to our NPS Promoters, with the end goal to generate Customer Advocacy in terms of Reviews and Referrals
NPS and more!
What do you like best about the product?
Advocately helped us reach out to our top promoters and helped build out our reviews across our different platforms.
What do you dislike about the product?
Advocately is still a very early product - not a ton on reporting yet, but we're excited to see where they're headed
What problems is the product solving and how is that benefiting you?
We wanted to find better ways to reach out to our NPS promoters and to get reviews on app marketplaces like Shopify and Xero.
Empowering our reviews and
What do you like best about the product?
Being in Customer Success, it is extremely important to know how your customers feel about your product and service and getting constant feedback is absolutely necessary. With Advocately, we get an all-in-one platform that gives us the data we need to help us engage better with our clients.
What do you dislike about the product?
I really can't think of anything right now.
What problems is the product solving and how is that benefiting you?
This has been a fantastic tool for our Customer Success team to get insights about our customers. It's very easy to setup and the team at Advocately (especially Patrick) have been completely hands-on with the implementation, which has been truly amazing for us.
Automate your reviews, saves you tons of time, highly recommend!
What do you like best about the product?
Getting reviews is an integral part of any (online) business these days but the process can be very time consuming and hard. With Advocately the entire process is automated which is a huge work load lifted. After the initial setup you just let the system do the work for you, the support is great and the product works like a charm. I can highly recommend Advocately to anyone who relies on reviews!
What do you dislike about the product?
Hard to come up with anything I dislike, if pressed I would say that it would be good to have a simple explainer video of 1 minute which would quickly show the value and functionality - in the beginning it is a bit hard to understand exactly what Advocately does :-)
What problems is the product solving and how is that benefiting you?
Reviews are not just good for your online reputation but offer other benefits, like showing star ratings in your AdWords ads, as well. Getting these reviews is a part of any good digital marketing strategy but usually is very hard to get rolling, Advocately takes care of this process for you and saves you tons of time and effort.
Recommendations to others considering the product:
Make sure you know where you would like the reviews to be gathered and set up the platform before you engage Advocately.
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