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Review Sites are improved with their People
What do you like best about the product?
UX/UI, stats and more importantly their people.
What do you dislike about the product?
It can be pricey, so let's see what it delivers.
What problems is the product solving and how is that benefiting you?
Brand Awareness
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Great solution and team
What do you like best about the product?
The G2 platform is straightforward to use. But the team seal the deal - they've been great in onboarding and giving advice.
What do you dislike about the product?
There's nothing I dislike. Haha, except this answer needing 33 characters ;)
What problems is the product solving and how is that benefiting you?
We needed an independent provider to collect our reviews and provide an inbound marketing channel.
G2's Marketing Solutions provide the most relevant online "word of mouth"
What do you like best about the product?
I've worked with G2 at multiple companies, the reason I still do business with G2 is the people. Every person I have ever spoken with at G2 is respectful, knowledgeable, and willing to answer tricky questions!
On the product side, I've used the badges, the reports, and company grids, buyers' intent, lead generation forms, and reference pages.
On the product side, I've used the badges, the reports, and company grids, buyers' intent, lead generation forms, and reference pages.
What do you dislike about the product?
I wish there were a way to customize reference pages and review campaign pages to be a bit more on-brand with my company versus G2's brand.
What problems is the product solving and how is that benefiting you?
No real problems on the team; instead we are trying to grow awareness of our brand and get real-time feedback from our customers to improve the product.
Recommendations to others considering the product:
Have clear goals on how you will use G2 because there are lots of product features; you can get lost trying to do it all.
Helpful
What do you like best about the product?
it is helpful to use when trying to find prospects who are evaluating a billing solutois
What do you dislike about the product?
it doesnt give much infformation on what or who is looking at the data
What problems is the product solving and how is that benefiting you?
finding clients looking for billing solutions
Recommendations to others considering the product:
na
Above and beyond - always!
What do you like best about the product?
Where do I even start? I've had the pleasure of working with G2 for the past 2+ years, as I manage the organization's global review site program across 8+ markets. Never have I appreciated a partnership more - the level of attention, strategic support and responsiveness that the G2 team consistently delivers is unmatched. Not only are they always going above and beyond to nurture our partnership, but they never fail to keep our company's goals and strategic priorities at the forefront of their recommendations. Special shout out to Jeremy Levin, Kyle Miller and Megan Miedema - they are an absolute joy to work with and deliver nothing short of a first-class customer experience.
What do you dislike about the product?
Nothing, honestly. Any (very minor) issues that I've ever had have been promptly addressed, actioned on and resolved by the G2 team in a timely manner.
What problems is the product solving and how is that benefiting you?
G2 provides valuable content for our teams to highlight the voice of the customer via marketing and sales activities. Our sales teams love the intent data, grid reports and customer quotes to aid them in outreach with prospects and current customers. Having a credible third party source to demonstrate how our customers feel about our products and solutions is simply invaluable.
Easy to Use
What do you like best about the product?
The user interface is really easy and it is very intuitive. The customer service team has been extremely helpful as well.
What do you dislike about the product?
There is a lot on the screen sometimes which makes it a little overwhelming sometimes.
What problems is the product solving and how is that benefiting you?
Trying to get all of our vendors in one place and everything related to them in one place.
Recommendations to others considering the product:
None at this time
Clean GUI & Great Account Team
What do you like best about the product?
We're still ramping up our use. By far the best piece has been our account team. Both of the primary reps for us have been incredibly responsive and helpful. The interface is also fairly intuitive.
What do you dislike about the product?
With the solution being quite robust, there are a good amount of moving parts to get everything set up.
What problems is the product solving and how is that benefiting you?
Brand presence and lead generation. We're still learning and adopting more, but foresee this to be an integral part of our marketing initiatives.
Buyer Signals that Ignite the Sales Process
What do you like best about the product?
The buyer intent signals allow us to share timely buyer insights with our sales teams that are helping to drive valuable conversations and revenue pipelines. With the integration into other platforms like SFDC, SLACK, and email, we can get these in front of them quickly to engage more rapidly while the accounts are actively looking for a solution in our category.
What do you dislike about the product?
The only gap is not being able to set filters for competitors and/or our own organizations' activity/signals on the G2 side. Adding a filtering capability on the G2 platform side would be one thing I would highly recommend to help with some of the noise.
What problems is the product solving and how is that benefiting you?
Speed of engagement when organizations are researching solutions in our category to fill a gap in their security strategy. We are starting to see some positive momentum as the sales teams leverage these insights to develop their outbound prospecting plans.
G2 is a tool every customer marketer should have in their arsenal
What do you like best about the product?
G2 dashboards make it very easy for me to track the performance of all our products on G2, as well as manage review campaigns. I have all the data I need to design our review strategy for the upcoming months or to share our progress with the company at the tips of my fingers. The best part is, of course, quarterly G2 award badges. Being able to win awards by market segment, region, and theme (like "Best Results" or "Easy to Use") helps us highlight our value propositions for different audiences.
What do you dislike about the product?
In the future, I'd like to see a more seamless integration of G2's data with our CRM. That being said, G2 is a very innovative company - and their product gets better all the time.
What problems is the product solving and how is that benefiting you?
We use G2 to manage our product profiles on their software review website and orchestrate review campaigns. We use G2 badges and awards on our product pages and in our marketing campaigns.
Good luck getting G2 to actually respond and do anything
What do you like best about the product?
It looks like a great review site and we would like to spend money with them.
What do you dislike about the product?
It's super difficult to get in touch with them to actually spend money with. Then when you finally do get in touch with them, they are so slow at updating the product profiles that you may as well do it yourself. We worked with them to update our profile and they told us that if we sent updates on all the listings in a single batch, they would do on the backend. That was on May 17th. Now it's June 10th and they have done precisely nothing. By comparison, TrustRadius updated within two weeks. IT Central haven't stopped emailing us weekly to work out how they can help further. Capterra gave us access within days. G2 is asleep at the wheel, their sales team barely responsive. The sales experience is frankly appalling and substandard.
What problems is the product solving and how is that benefiting you?
We've been trying to work with them on profile updates and to actually spend money with them for over 6 weeks. This company has no sense of urgency, no prioritization for those that want to spend money with them. It's a terrible experience. We have achieved nothing with them to date.
Recommendations to others considering the product:
Look at TrustRadius and IT Central Station instead. WAY easier to work with.
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