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G2 Crowd is the Future
What do you like best about the product?
I like the ability to easily compare solutions through a variety of classifications, i.e. small-business, mid-market, enterprise. I also like that we are able to view who visits our page and track prospects from website visits to G2 Crowd visits.
What do you dislike about the product?
I wish we were able to utilize ABM functionality and able to see our ranking on the quadrant. I also would like functionality around serving offers to people visiting our profile, i.e. proactive targeting based on a account list.
What problems is the product solving and how is that benefiting you?
We are solving pipeline problems with G2 Crowd, we are able to find companies that are researching ECM solutions and proactively reach out to them. One hidden problem we are solving is being able to see which competitor we are compared to. Internally we have an idea of who are competitors are but its nice to check that in real time to the market.
Recommendations to others considering the product:
G2 Crowd is not a magic bullet, however over time you'll see the value a site like G2 brings. They rank high on SEO, have a easy to use platform and gaining traction in the peer reviewed software space.
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Great Onboarding Experience & Results
What do you like best about the product?
Support is always there if needed, you get a devoted account rep and have direct access to ask questions. The onboarding process is smooth.
What do you dislike about the product?
The profile set up wasn't always completely intuitive, but with someone always available to answer questions that wasn't a barrier to getting it complete.
What problems is the product solving and how is that benefiting you?
We are increasing our reviews and replacing out of date reviews with new ones that correspond to our current solution rather than old versions.
We are winning customer engagements with G2Crowd
What do you like best about the product?
The comparison module allows potential customers to compare your business services with those of your competitors.
What do you dislike about the product?
The form is rather long :), and I believe that it impedes people from completing a full, accurate review.
What problems is the product solving and how is that benefiting you?
We have won at least one major recent deal in part because of our G2Crowd reviews.
G2 Crowd is Awesome
What do you like best about the product?
I love the awareness G2 Crowd offers for our product. If someone is simply searching on Google for a CRM system, G2 Crowd pops up and offers all these products with REAL customer reviews. I think that is extremely valuable to both shoppers and companies. G2 Crowd gets hundreds to thousands of people scrolling through their site daily, which offers a great amount of awareness to our product.
One other thing I HAVE to praise is the G2 Crowd staff. Bliss Billingsley was incredibly helpful throughout our training/implementation phase and was always quick to email or call when I had questions. Just last week she transitioned us along to Ashley McDermott, our Relationship Manager. While I'm sad to no longer work with Bliss, I'm equally as excited to work with Ashley and improve our ranking even more!
One other thing I HAVE to praise is the G2 Crowd staff. Bliss Billingsley was incredibly helpful throughout our training/implementation phase and was always quick to email or call when I had questions. Just last week she transitioned us along to Ashley McDermott, our Relationship Manager. While I'm sad to no longer work with Bliss, I'm equally as excited to work with Ashley and improve our ranking even more!
What do you dislike about the product?
The only complaint I have is that they sent the review emails to our customers back to back. G2 Crowd sends 3 emails to notify your customers to leave reviews and earn gift cards, but I was really hoping we'd be offered the chance to choose the dates of these emails. They sent all 3 emails back to back over a 3 day period, which in my opinion wasn't enough space between emails. Maybe just give customers the option in the future of when to send the emails.
*Disclaimer: I may have had the option to choose and just forgot/didn't realize it...
*Disclaimer: I may have had the option to choose and just forgot/didn't realize it...
What problems is the product solving and how is that benefiting you?
We are a very small company and while we are known in our vertical market that we specialize in, we are NOT known anywhere else. Our goal is to drive awareness to our company and product, which then we hope will drive sales. Since we've started this campaign with G2 Crowd, our product has moved from Page 5 to the bottom of Page 3. Page 1, here we come!
Recommendations to others considering the product:
If you're looking to drive awareness for your product, work with G2 Crowd!
Good place for information
What do you like best about the product?
Easy to find information on products and services
What do you dislike about the product?
Cluttered spaces and overlistings. Products are listed in category that are not 100% relevant.
What problems is the product solving and how is that benefiting you?
We are looking to make our product visible to relevant buyers. G2 Crowd provides product information and features so people can easily evaluate and view multiple products side by side.
Recommendations to others considering the product:
Get sales team support before beginning.
Smart solution to grow business authentically
What do you like best about the product?
Ease of use and their support folks are honest, kind, and truly eager to help us succeed.
What do you dislike about the product?
Nothing to date. We've been pleased with their solutions and their people.
What problems is the product solving and how is that benefiting you?
Obtaining reviews from our clients so we can keep doing what they like and course correct what they don't like.
Learning who is checking us out on G2 Crowd...and our competitors
Learning who is checking us out on G2 Crowd...and our competitors
Recommendations to others considering the product:
Leveraging their solutions helps you reach people who are already interested in your brand or your competitors. It's smart and budget friendly. Highly recommend it versus paying another company a LOT more money to put you high in their "Magic" quadrant which we all know is rigged.
The ONLY Review Site We Invest In
What do you like best about the product?
The ease of use, all of the functionality, the campaigns we can run, and the reviews of course!
What do you dislike about the product?
We have to pay for a branded landing page.
What problems is the product solving and how is that benefiting you?
It is one of our top performing channels where we close at a 50% Lead to Win rate. We love our customers and strive to make them happy so are very proud when we get good reviews from them.
Recommendations to others considering the product:
Go with G2 Crowd, they're the real deal!
G2 Review Helped us Troubleshoot a Problem (and Create Success) for a Customer
What do you like best about the product?
G2 helps us become aware of our strengths and our shortfalls so we know how our customers see us. This knowledge is priceless!
What do you dislike about the product?
Not having enough time to use all the premium profile features!
Outstanding personalized onboarding service
What do you like best about the product?
The folks at G2Crowd are very engaging and involved through every step of the onboarding process. The development of our product profile was carefully guided throughout the entire onboarding process.
What do you dislike about the product?
Regarding the onboarding process specifically, I don't really have any dislikes. The attention to detail and involvement from the G2 team is a rarity among larger organizations today.
What problems is the product solving and how is that benefiting you?
Again, having only recently completed the onboarding process, the benefits up to now are few, however I have big expectations for the G2 process in terms of lead generation and increased sales. The onboarding process did however, force me to look with a more critical eye at our existing documentation and brand availability.
Attentive and quick to gain results!
What do you like best about the product?
When working with G2 Crowd, I really enjoyed the customer service I received in addition to the results. Anytime I had a question, I got an answer very quickly, that was friendly and offered further assistance. The team worked hard to ensure that we knew what their deals were, what our goals should be, and made sure we were all doing everything we could to reach our expectations.
What do you dislike about the product?
In the beginning, they wanted to move a little faster than we did. We're new to the review game and wanted time to assess, inform our team, and gather advice from others in our company.
What problems is the product solving and how is that benefiting you?
General presence on the Internet. We lacked being on review sites and "getting our name out there," so we decided to start gathering reviews. Also, we're continuing to grow and wanted to hear what our clients thought of us to aid in what direction we take.
Recommendations to others considering the product:
Compared to other software review programs, I highly recommend using G2 Crowd. The ease of business and results are much higher here than other review sites.
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