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G2 Crowd Review Platform
What do you like best about the product?
G2 Crowd is a great platform to showcase your company, and encourage your customers to write reviews.
What do you dislike about the product?
No specific things that I don't like about G2.
What problems is the product solving and how is that benefiting you?
We've been using the Grid Report to compare our product to our competitors.
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Great review collection experience
What do you like best about the product?
G2Crowd was incredibly accommodating of our just-in-time approach to planning and schedules; creative and willing to go the extra mile; and the people who staffed the event, Bobbi and Brittany, were the best ever. It was an unexpected pleasure and success to work with two such energetic professional pleasant effective people - can't say enough about them!!!
What do you dislike about the product?
All I have to say is that there's nothing to dislike.
What problems is the product solving and how is that benefiting you?
Get more customer feedback on our products. Bobbi and Brittany managed to collect 154 reviews in one and a half days, which was 3x as many as we'd targeted.
Recommendations to others considering the product:
Great solution, highly recommend it!
Definitive review site for our market - helps level the playing field
What do you like best about the product?
Verification of reviewers as professionals and users is very important to the credibility of the results.
What do you dislike about the product?
I'd like to be able to meter out the invitations sent to users over 4-6 months instead of a large set all at once.
What problems is the product solving and how is that benefiting you?
G2Crowd helps identify KeyCreator as a leading product in it's market and helps prospects understand how is using it and why they love it.
Effective. Easy. Fast.
What do you like best about the product?
Not unlike setting up a new profile for a personal account, e.g. LinkedIn or Facebook, standing up a profile for your company is easy. There's a short checklist of items to "complete" your profile, et voila - you are done!
I must also say the Account Executive with whom I worked on understanding this market and then ultimately purchasing the software was incredibly helpful and consultative. We just finished our implementation phase - which is funny given how easy it was to set up Implementations seems like an above-and-beyond service - and discovered we get to continue to work with our Account Executive. Happy about that.
I must also say the Account Executive with whom I worked on understanding this market and then ultimately purchasing the software was incredibly helpful and consultative. We just finished our implementation phase - which is funny given how easy it was to set up Implementations seems like an above-and-beyond service - and discovered we get to continue to work with our Account Executive. Happy about that.
What do you dislike about the product?
Nothing to speak of here, despite looking for areas of potential concern!
What problems is the product solving and how is that benefiting you?
We are the stand out leader in our space, with more (happy!) customers than anyone in our space. This is validated by third party analysts, e.g. Gartner, but the voice of our customers was not captured at scale. The primary goal was to have our customers share their experience with our software. However, a secondary benefit is our ability to directly share feedback with out Product Management team. Not happy about a feature or want to do something else with our product(s)? Now our customers have another avenue to share this information.
Recommendations to others considering the product:
The software is great. Is your company? If your customers are happy, you cannot go wrong driving them to G2 Crowd. It's an outstanding service.
There are a few competitors in this space. They are not mutually exclusive depending on your budget needs. Understand your business pains and objectives clearly before deciding where to start.
There are a few competitors in this space. They are not mutually exclusive depending on your budget needs. Understand your business pains and objectives clearly before deciding where to start.
Most reputable platform for "yelp style" reviews
What do you like best about the product?
- Being in an industry without a quadrant of wave, this platform gives our prospects a place to gauge a feel for their options and read reviews of peers
- Love the intelligence we get from the platform and the ability for prospects to engage with us and the reviews of our customers via widgets on our website and directly on G2Crowd
- Our success manager has been great at keeping us up to date with latest developments and the different ways to use the solution
- Love the intelligence we get from the platform and the ability for prospects to engage with us and the reviews of our customers via widgets on our website and directly on G2Crowd
- Our success manager has been great at keeping us up to date with latest developments and the different ways to use the solution
What do you dislike about the product?
- I'd love to see even more granular data on who is visiting our category
- The navigation can be a little confusing on the backend, I find myself randomly clicking around the menu until I find what I was actually looking for.
- The navigation can be a little confusing on the backend, I find myself randomly clicking around the menu until I find what I was actually looking for.
What problems is the product solving and how is that benefiting you?
Giving our customers a platform to share their experience with the market
Gain Brand Awareness, First Class Support!
What do you like best about the product?
G2Crowd is a crucial part of our overall brand awareness in the industry and upwards growth. It's great to have critical feedback from users to share with our team as well as positive reviews to continue to solidify our mission and morale.
We have also integrated a G2 Slack channel (through Zapier) which helps us see real-time tracked prospects. This allows us to communicate this action to sales which may help move the prospect through the pipeline. Our leads through G2 have picked up the more active we are with the site.
The G2Crowd banner is also in the footer of our website, and this helps with additional validity for prospects considering a TMS in the space.
Our CSM Jess has genuinely been an extension of our company and helps us strategize and sets us up for success with our account.
We have also integrated a G2 Slack channel (through Zapier) which helps us see real-time tracked prospects. This allows us to communicate this action to sales which may help move the prospect through the pipeline. Our leads through G2 have picked up the more active we are with the site.
The G2Crowd banner is also in the footer of our website, and this helps with additional validity for prospects considering a TMS in the space.
Our CSM Jess has genuinely been an extension of our company and helps us strategize and sets us up for success with our account.
What do you dislike about the product?
There are not too many dislikes. We are enjoying the prospect scoring, but understand we can't get more visibility into this data without upgrading.
What problems is the product solving and how is that benefiting you?
We can share positive reviews with prospects. This shareable factor is a big win because consumers feel more comfortable genuinely shopping for a SaaS product and hearing from peers, rather than just sales and marketing. G2Crowd helps to humanize our brand through authentic and authorized reviews.
Recommendations to others considering the product:
Have a dedicated team member to own this account and track. It will definitely pay off!
Fantastic review profile platform!
What do you like best about the product?
We love the ease of use within the platform and how easy it is for our clients to review us on our profile.
What do you dislike about the product?
Currently there is nothing that we dislike about the G2 profile and system.
What problems is the product solving and how is that benefiting you?
We are pulling qualified sales leads directly from our profile. Having our profile as a lead source is indispensable.
Stephanie is awesome! She did a great job getting us on-boarded with G2 Crowd.
What do you like best about the product?
We like the ability to get in front of people searching for reviews of our product category. It's a great introduction to potential customers to showcase our product against others with reviews to differentiate us.
What do you dislike about the product?
We wish we could have more than one default category. Otherwise, things have been pretty great!
What problems is the product solving and how is that benefiting you?
We're driving lead generation on a category level, before people have been to our website. It's a great way to get in front of potential customers, who might not have heard of us previously.
One of the best B2B review platforms with excellent service
What do you like best about the product?
G2 Crowd is different from other popular review sites by focusing on unbiased user reviews and software rankings. I like the rankings – I believe the G2 Crowd's patented algorithms and methodologies result in accurate and adequate rankings and reports.
I also like the grid system for every category – it gives a good visual overview.
A bonus, the communication and support from the G2 Crowd's team has been excellent – they truly know what they are doing and want to provide their users with the best experiences.
I also like the grid system for every category – it gives a good visual overview.
A bonus, the communication and support from the G2 Crowd's team has been excellent – they truly know what they are doing and want to provide their users with the best experiences.
What do you dislike about the product?
There is nothing I would add here. The experience has been pleasant.
What problems is the product solving and how is that benefiting you?
G2 Crowd is a great platform to get in contact with potential software buyers. G2C helps them compare different solutions and provides various rankings and reports to make the decision-making much easier.
We have received many qualified leads from the site.
We have received many qualified leads from the site.
Recommendations to others considering the product:
I would recommend to definitely try it out. At least be listed on G2 Crowd.
Seamless!
What do you like best about the product?
The team at G2Crowd are professional, responsive and are excellent communicators. They were able to customize specific requirements we had and tailor a program that works for us.
What do you dislike about the product?
Nothing so far. The platform and the team have been excellent.
What problems is the product solving and how is that benefiting you?
We are using G2Crowd for branding and sales leads. Because we are early in the process, we can't speak on the success of new revenue just yet, however we have seen a massive increase in customer reviews which has a great influence on potential buyers looking at our services.
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