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Poor quality data and lack of support
What do you like best about the product?
The reviews aspect of G2 is quite good. It is a useful way to gain feedback for our Customer Success Team, although an internal, more affordable system would likely suffice.
What do you dislike about the product?
The intent data is often incorrect or irrelevant. There seems to be a number of issues with the platform over the past several months where the dashboard doesn't work properly and provides inconsistent data.
The dashboard often ignores our ICP/Vertical settings and provides data on irrelevant companies. This causes issues with our ABM strategy.
G2's Customer Success/Relationship Team are unhelpful and have litle to no understanding of their own platform. They often make promises to follow up on our issues but never do.
Recently our Customer Success and Relationship Managers dumped us and passed us on to a new Manager who has not taken any time to work with us.
The dashboard often ignores our ICP/Vertical settings and provides data on irrelevant companies. This causes issues with our ABM strategy.
G2's Customer Success/Relationship Team are unhelpful and have litle to no understanding of their own platform. They often make promises to follow up on our issues but never do.
Recently our Customer Success and Relationship Managers dumped us and passed us on to a new Manager who has not taken any time to work with us.
What problems is the product solving and how is that benefiting you?
It is really only helping us generate Customer reviews, which is nice but not for the hefty fee that comes with G2.
The marketing/intent side of the platform does not work correctly, and there is little to no help in resolving these problems.
The marketing/intent side of the platform does not work correctly, and there is little to no help in resolving these problems.
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Helpful and dedicated Customer Success Manager!
What do you like best about the product?
The G2 Marketing team is fantastic. Mark and Henry are professionals, which helps us to meet our business goals.
We keep gaining value from our meetings and appreciate the immediate care of the outputs.
The personal touch helps us to increase our value on the G2 website.
We keep gaining value from our meetings and appreciate the immediate care of the outputs.
The personal touch helps us to increase our value on the G2 website.
What do you dislike about the product?
Some of the reports weren't 100% clear to me, but our dedicated CSM quickly returned to us with clarifications.
What problems is the product solving and how is that benefiting you?
The G2 team keeps pushing us to optimize the value we can gain from the G2 website by sharing data and knowledge that isn't a part of the freemium subscription.
Also, the close relationship with the team and the frequent meetings with them encourage us to keep working and improving instead of acting with a "one-time investment" approach. It helps us to increase our brand's awareness and traffic, reach a relevant audience and highlight our advantages over our competitors.
Also, the close relationship with the team and the frequent meetings with them encourage us to keep working and improving instead of acting with a "one-time investment" approach. It helps us to increase our brand's awareness and traffic, reach a relevant audience and highlight our advantages over our competitors.
Quick support and share of best practices
What do you like best about the product?
Great support from the customer success team and sharing of best practices suitable for our situation.
What do you dislike about the product?
No significant downsides have been experienced so far.
What problems is the product solving and how is that benefiting you?
Giving potential and existing customers the chance to share experiences with our products and compare them to other solutions.
G2 helps us drive leads and improve our market presence
What do you like best about the product?
The review process is trustworthy.
They have very strict review requirements that are important for quality.
They have very strict review requirements that are important for quality.
What do you dislike about the product?
The market presence scoring puts too much emphasis on the number of employees in a company. This has nothing to do with the quality of the product or service. On the contrary- a small company that has many good reviews with fewer employees is probably better than a big company.
What problems is the product solving and how is that benefiting you?
G2 allows potential customers to see what others think about your product and compare. It offers us exposure to potential customers and excellent leads.
Great review generation tool
What do you like best about the product?
G2 help us gather and showcase our product (MightyCall) reviews. Grid reports are fantastic as well. The customer success team is the best!
What do you dislike about the product?
It would be great to have more widgets we can place on our website
What problems is the product solving and how is that benefiting you?
Review generation
Amazing channel to target the high intent prospects
What do you like best about the product?
I love how granular I can get with the targeting - such as I can target people who visited my company page differently than the people who visited the company category
What do you dislike about the product?
Nothing really! it does everything I expect
What problems is the product solving and how is that benefiting you?
targeting the high intent prospects with dynamic audiences
Use for sales leads
What do you like best about the product?
Automated process of receiving leads and insights.
What do you dislike about the product?
I wish there was room for more context from the leads.
What problems is the product solving and how is that benefiting you?
It is helping drive inbound leads through marketing.
Great customer support experience
What do you like best about the product?
Any time we have some questions about the functionality or need some assistance, the team is quick to help and propose suitable solutions. It does not always work out, but I appreciate the effort and responsiveness. Also, we've found out that 50% of our deals have been, to some extent, influenced by our profile on G2 - I think that speaks for itself.
What do you dislike about the product?
This is very specific, but I would appreciate greater integrability with our sales/customer success tech stack. Some of the connectors are there but require manual mapping of contacts, which we do not have the time for.
What problems is the product solving and how is that benefiting you?
From the branding perspective, G2 is an important tool to building a strong and positive online presence. Apart from that, it is helpful that the demand generation team can utilize the visitor data to focus our campaigns.
G2 works like Crack but better (and more legal)
What do you like best about the product?
It's the best tool there is to gather reviews for your application. This way you have a nice overview of what your clients think. Also the grids that are available make you want to do better than your competitors on a daily basis. Mark is a true star as a CSM
What do you dislike about the product?
Nothing much. Sometimes the moderation takes ages, but then again it's because I'm impatient.
What problems is the product solving and how is that benefiting you?
Mapping out our possition in the market.
G2 helps us with our A-game 🏆
What do you like best about the product?
We've been working with G2 for some time as a platform for credible information for prospective customers. As we work to help clients unlock the next level of growth in their business, G2 helps us do the same. 🚀
The support and customer success team (Mark and Henry) are always on hand to help us improve and scale up.
The support and customer success team (Mark and Henry) are always on hand to help us improve and scale up.
What do you dislike about the product?
Sometimes it takes a little while for us to get our reviews reviewed.
What problems is the product solving and how is that benefiting you?
It helps prospective customers make informed decisions and gives us a platform to share customer experiences.
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