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Helpful Customer Success Team
What do you like best about the product?
The Customer Success Team has been so helpful in getting us up and running quickly. We were able to immediately begin seeing an ROI on our investment thanks to their ability to help us run a Review campaign.
What do you dislike about the product?
With any growing company, it seems that there are a lot of new employees that are still finding their way. Fortunately they seem to have a strong core team that is helping guide them.
What problems is the product solving and how is that benefiting you?
Our focus was on expanding brand awareness and G2 Crowd is definitely helping us get our message out there. For organizations like BuyerQuest, who compete against organizations with very large marketing budgets (but lesser solution capabilities), it is critical to find ways to allow users to broadcast your message for you.
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Great onboarding & quick responses
What do you like best about the product?
Our onboarding specialist and account manager are always quick to respond and answer all of our questions. They made it extremely easy to increase our review volume.
What do you dislike about the product?
Currently, I don't have anything that I dislike. The analytics could be slightly improved (as far as deeper customization) but it works as is.
What problems is the product solving and how is that benefiting you?
From a customer marketing position, I'm looking to increase our positive online reputation. G2 is helping that along.
peer reviews with customized support
What do you like best about the product?
The onboarding was fantastic! No feature left unexplained, and nothing too skimmed over - everything had a time, sequence and clear and understandable process.
What do you dislike about the product?
It seems like there is a lot of investment of time upfront, but it's well worth it. Also, to get G2 working for you, a campaign must get going ASAP, which can be overwhelming, but helpful.
What problems is the product solving and how is that benefiting you?
Getting unfiltered reviews and sharing them through a third party is transparent and honest for our potential customers to read and helpful for our customers to share.
Recommendations to others considering the product:
Get excited about it. Share it with marketing, customer success, product and sales upfront. Be ready for a heavier commitment to get up and running, but all necessary and worth it.
Awesome and Effective Solution for Review Generation
What do you like best about the product?
Love how turn-key things have been thus far, as well as the attitude of the G2 crowd team (shoutout Mike, Pete, and Walter). These guys are on top of it. We just finished up our first review campaign and more than doubled our number of reviews (80+ new reviews), which we can now use to inform new product features and make improvements all around going into the new year. Best part—it was wildly simple to set up and launch.
What do you dislike about the product?
G2 Crowd obviously has a strong interest—like any tech company—in ensuring we become heavily integrated within their platform and remain customers for the foreseeable future. A few times that's come across just a little too strong, at least to our liking (lots of communications and calls to set up integrations we don't necessarily need on our end at the moment). Not really a deal breaker but we're a small, bootstrapped team that just needs a bit of consideration for what we can do at a reasonable pace. Other than that, not much to dislike about this platform and their team.
What problems is the product solving and how is that benefiting you?
G2 plays an essential role in creating stellar-looking-and-sounding reviews for our testimonial marketing efforts, which has become the most effective part of our marketing strategy over the last year and will continue to be in 2019.
Valuable customer insights + great collateral for sales/marketing
What do you like best about the product?
I like that there are so many ways we can use G2Crowd. We use it for brand exposure, sales/marketing collateral, lead generation, outbound sales and more. Really easy to use and it's important to us that rankings are based on actual customer reviews instead of just paying to play like some other services.
What do you dislike about the product?
An easier way to get buyer intent data into our other systems such as Salesforce. That would make it easier for us to do ABM.
What problems is the product solving and how is that benefiting you?
Gaining more customer voice and higher visibility in our crowded marketplace.
Amazing Client Success!
What do you like best about the product?
G2 Crows is easy to use and gives us the information we are looking for from our clients. I am also able to respond to our clients directly and personally.
Most importantly, their people rock! I asked our CSM Kylie to help us find some information we were looking for and she went above and beyond to get it for us.
Most importantly, their people rock! I asked our CSM Kylie to help us find some information we were looking for and she went above and beyond to get it for us.
What do you dislike about the product?
Nothing from my experience. They are great to work with!
What problems is the product solving and how is that benefiting you?
Organic understanding of how our clients feel about our product.
Great way to collect reviews and references
What do you like best about the product?
The G2 Crowd platform has provided a simple, efficient way to collect customer reviews and references, saving our team time and adding value to our marketing and sales efforts. The G2 Crowd team is very responsive and helpful, and their onboarding process was well organized.
What do you dislike about the product?
The platform interface is not as intuitive as I would expect, and it is sometimes difficult to find what I'm looking for or to switch from consumer view to admin view.
What problems is the product solving and how is that benefiting you?
We are always looking for ways to generate new, qualified leads, and G2 Crowd has started to deliver on that promise. In addition, the reviews and references features have given our marketing team a lot of new content they can feature to promote our brand.
Must have for modern B2B sales
What do you like best about the product?
I like the fact G2 Crowd is disrupting the old, stale way of running market evaluations of solutions. They crowdsource it from the users which is what I believe buyers are looking for throughout their purchase decision. As a sales rep, I can leverage the voice of our customer to address questions, objections, and similar initiatives with our active sales cycles. In a world of SaaS solutions, the voice of the customer is paramount. What I like best is the unique access to engage with prospects that are in a research phase by providing unfiltered perspective from our customers.
What do you dislike about the product?
Not much to dislike technically. I would be interested in getting more analytics on which reviews visitor traffic is reading most.
What problems is the product solving and how is that benefiting you?
I love the fact that we can intersect buyers in their research phase of a solution. The days of cold emails/cold calls are dwindling. We need rapid traction in the market and having the ability for our voice of the customer to influence their research phase is critical for developing qualified leads and shorter sales cycles. The conversion rates on connecting with companies actively researching our type of solution has been a game changer. "fish where the fish are"
Great service, intuitive product!
What do you like best about the product?
Firstly the team (of those I have been introduced to), have been super pleasant and helpful - and have make the onboarding process nice and easy, as well as getting us started ASAP with the reviews campaigns, as well as catering to the time difference!
The tool is very cool, with some of my favorites features for marketing being the reviews widgets, and the analytics of our profile.
From a sales perspective, the buyer intent features are extremely useful for our outbound sales strategy!
The tool is very cool, with some of my favorites features for marketing being the reviews widgets, and the analytics of our profile.
From a sales perspective, the buyer intent features are extremely useful for our outbound sales strategy!
What do you dislike about the product?
Although I understand there's a lot of features to cram in (there's no denying there's lots of cool things) I have found the interface a little unfriendly/buggy at times, however the latest layout is a big improvement - a tour/new tool guide would have been nice tho ;)
Other than that, it's a great system, and although just getting starting, I look forward to the results it will bring in the future!
Other than that, it's a great system, and although just getting starting, I look forward to the results it will bring in the future!
What problems is the product solving and how is that benefiting you?
One of the biggest benefits for us is increasing recognition of our brands amongst our competitors, and the features like widgets for example have help us with social proof, and sales enablement!
Recommendations to others considering the product:
Unlike other reviews based site you can very much make the profile you''re own, aside from a couple of white labelling areas, but thankfully you don't have to contact your account manager every time you want to change something.
Another bonus is that the subscription includes everything - no more stinging ppc fees!
Another bonus is that the subscription includes everything - no more stinging ppc fees!
Good, but little presence within Australia
What do you like best about the product?
Great gift card review scheme, the customer service and implementation was smooth and very prompt.
What do you dislike about the product?
Very little traffic within Australia/NZ. Not seeing ROI, yet.
What problems is the product solving and how is that benefiting you?
Haven't seen benefits yet, but happy that we're on the square for now.
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