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Collect Customer Feedback. Generate Leads. Accelerate Sales Process.
What do you like best about the product?
Incredibly easy to set up the profile. Fantastic onboarding process to facilitate goal-setting and initial profile build.
What do you dislike about the product?
Honestly, there is nothing I disliked. The user interface of the application and the onboarding process are great.
What problems is the product solving and how is that benefiting you?
Drive awareness and generate leads. Highlight how we differentiate ourselves from our main competitors.
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Great Experience
What do you like best about the product?
The team at G2 Crowd is very organized and excited to ensure you succeed. They've worked diligently with us right from the start and within the first two weeks already made some serious moves.
What do you dislike about the product?
Nothing to dislike so far, we've been happy with our progress.
What problems is the product solving and how is that benefiting you?
First, we wanted more honest feedback from customers. Our client success is a huge focus for us, so to see reviews and figure out what we can do to improve is valuable. Yet, this also helps our sales team share what other great companies think about us when they are talking to potential buyers. Additionally, this helps sales see who is actively engaged with our profile, comparing us to competitors, and much more. It arms are sales and client success teams to succeed and catch a company if they might be thinking about moving on.
Recommendations to others considering the product:
Get involved a bit before purchasing to see how you like it. I used it for about 6 months before making a bigger commitment. This ensured it was something we wanted to pursue first. But, you'll quickly realize the value of moving forward with a paid version.
Well Put Together Review Site Offering Many Options
What do you like best about the product?
G2 Crowd offers a nice level of customization for our profile page and gives us ample opportunity to gain traction on the category page.
What do you dislike about the product?
I have not used G2 Crowd for very long, so far I have not encountered anything that I dislike. The service has been as advertised for me.
What problems is the product solving and how is that benefiting you?
Raise profile in search engines. People utilize reviews to compare providers and G2 provides venue for IntelliCorp to tell our story. Lead generation.
Recommendations to others considering the product:
G2 is well positioned in the review space online.
Buying signals for personal targeting.
What do you like best about the product?
Outside of a direct request for information, I love the insight into what products or service a target account is looking at, before, during, and after the selling process. I primarily use the buying signals to decide which company to reach out to and which team to reach out to based on buying behavior, but I also use the signals for retention purposes. Knowing my accounts are looking at other products lets me know to reach out before they become a churn risk.
What do you dislike about the product?
I wish there were more information about WHO is looking.
What problems is the product solving and how is that benefiting you?
Prospecting & Retention. I've been able to focus my prospecting behavior based on buyer intent, but also focus and inform my CS team to fix a problem before the Account tells us.
Recommendations to others considering the product:
I don't know what else is available in the market, but I've had a lot of success. If you are targeting enterprise accounts with multiple offices the buyer signal updates will tell you the specific city the office is in to focus your outreach.
Great Overall Experience
What do you like best about the product?
Responsive team and very helpful staff members. I worked with Kelly and Duncan and what I really appreciate is that they're more focused on your growth instead of upselling random products (which most other companies like Capterra would do, a general solution). I would highly recommend G2crowd to anyone looking for genuine brand building platform and reaching out to a broader and more relevant audience.
What do you dislike about the product?
Nothing yet, except that sometimes the system in itself may seem a little confusing. However, with the help of the staff everything falls into place, so no complaints. One thing they can improve is lead management screen. We don't work on leads, and if it was possible to customize the solution a little bit more to suit individual requirements, it will be appreciated.
What problems is the product solving and how is that benefiting you?
We have an appointment booking system and we recently built a profile with G2Crowd to explore new business development opportunities. We're trying to find out feedback from our current customers to improve the system and trying to share happy reviews with new customers.
Onboarding with G2 Crowd
What do you like best about the product?
My onboarding team of Gabe Richardson, Peter Staunton and Luke Rastetter has made my first month with G2 the best experience I have ever received from a vendor.
What do you dislike about the product?
There is not one thing I can honestly say that I have disliked. My questions/concerns have always been answered immediately day or night.
What problems is the product solving and how is that benefiting you?
I am able to quickly see what companies are looking for software in my area and what level of interest they have.
Recommendations to others considering the product:
Great Company, Great Product, Worth it!
It brings quality leads
What do you like best about the product?
The quality of the leads we get from it.
What do you dislike about the product?
Their prices. Longer answer to fit the 40 character requirement - what it costs.
What problems is the product solving and how is that benefiting you?
People are only interested in our software when they need it so we have to get in front of them when they're looking. G2 Crowd is clearly one of the places they go when they're looking.
Solid lead gen source
What do you like best about the product?
I like receiving leads that are low-funnel. Once people are shopping us against competitors, I know they are serious about implementing a platform.
What do you dislike about the product?
It can take a while to get your parameters clear and narrow enough so that we don't get any waste.
What problems is the product solving and how is that benefiting you?
Some good, low funnel leads that we would not have otherwise gotten.
Recommendations to others considering the product:
Worth a try to get exposure where you would not otherwise have it. A MUST if your top competitors are on there.
Onboarding Feedback
What do you like best about the product?
The onboarding process was super smooth. Kristina Bradley did a wonderful job. She was able to connect really well with me and she made the whole journey absolutely educative.
What do you dislike about the product?
A fortnightly meeting with the Account Manager after the onboarding process would be really appreciative.
What problems is the product solving and how is that benefiting you?
Brand visibility and reaching out to potential customers.
Great experience with G2 Crowd!
What do you like best about the product?
Being able to easily communicate with the team at G2 Crowd has been great. Whether by phone or email Kelly and Noah were extremely easy to reach and knowledgeable if we had any questions.
What do you dislike about the product?
No complaints or dislikes about G2 Crowd. We've experienced nothing but great service!
What problems is the product solving and how is that benefiting you?
We had limited profile viewers and very little reviews. G2 Crowd helped us boost our overall presence that helped us received a ton of helpful feedback.
Recommendations to others considering the product:
N/A
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