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G2 is helping us a lot for collecting authetic customer reviews
What do you like best about the product?
Being able to run review campaigns with incentives through G2 is the point that I like the most. Other than that, the detailed statistics on how your product ranks on G2 are a good plus.
What do you dislike about the product?
You can not see the rejected reviews' content which results in no possibility to object to the decision of the moderation team. I think G2 should be more transparent with the companies about this.
What problems is the product solving and how is that benefiting you?
We're collecting authentic reviews from our customers/users through G2, and thus, we generate content that builds trust in our customers during our marketing & sales operations.
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Great platform for Software business
What do you like best about the product?
G2 is a very trustworthy website from both the company and customer sides. All the reviews, reports and grids have strict rules. That's why you know that competition is fair and every tool in a high position is great.
What do you dislike about the product?
I would think of the value of the discussions section. From the vendor's perspective, you have to check if there are no new questions constantly. Also, sometimes the categories don't match the software ideally (tools in the category are not competitors and have just one overlapping feature).
What problems is the product solving and how is that benefiting you?
G2 helps to increase our brand's visibility inside the G2 platform. Outside of the platform, customer reviews from badges give us the possibility to show how good our product is (provide social proof).
Robust and trustworthy review platform
What do you like best about the product?
Reading and receiving reviews from real users, surfacing the pros and cons they've experienced with the products they've used, allowing you to make smarter decisions and tweak your own product.
What do you dislike about the product?
Missing the level of experience the reviewer has in general and with the specific reviewed product in particular. These should be factored into the general score of the reviewed product.
What problems is the product solving and how is that benefiting you?
People look for social proof as part of their product evaluation. Having G2 as the go-to-place for it levels the field for big and small players altogether.
We also use it for competitive analysis, buyer intent, objective customer satisfaction and lead-gen.
We also use it for competitive analysis, buyer intent, objective customer satisfaction and lead-gen.
Wonderful Customer Success Team wil make sure you get the most out of your G2 Platform
What do you like best about the product?
It really is quite easy to use once you actually try using the backend stuff. I like that you have a deditcated succes Team who will assist yo at any time.
What do you dislike about the product?
Its very anoying that you have to upload a screendump of having logged in to whatever platform you are reviewing in order to place a review
What problems is the product solving and how is that benefiting you?
It seems to be an aknowledge platform and review site so really it gets the job done of strenghtening our Brand
Good platform concept, poorly delivered!
What do you like best about the product?
The reviews are helpful feedback on the perceived strengths and weaknesses of our product. Any issues can be fed back to the product team.
What do you dislike about the product?
Where do I start? Buyer intent data basically non-existent, which we hoped would play a big part in our lead generation strategy. No visibility on who visits your profile. Links are continually being met by 404 and 500 server errors which became highly frustrating when using the site daily. Customer Success team doing the bare minimum to help resolve issues.
What problems is the product solving and how is that benefiting you?
As mentioned above, it gives visibility into how our customers perceive our product. That's the only benefit, and it's an expensive one.
Key Marketing Resource - Lead Gen, MOPS, and more
What do you like best about the product?
In Demand Generation, I use G2 both as a lead generation strategy but also as a tool for myself to vet new vendors.
What do you dislike about the product?
I would love more lead generation opportunities within the platform.
What problems is the product solving and how is that benefiting you?
G2 is aiding in our market leading position, proving we are carving out a new category and truly have the competitive advantage in the market. Brand awareness, clear solutions, and social proof from active customers.
Amazing working with G2
What do you like best about the product?
- The CS team is very supportive, approachable, and very proactive
- Overall good analytics to compare your performance with other competitors
- Overall good analytics to compare your performance with other competitors
What do you dislike about the product?
Maybe it would be better to have more transparency on how the overall marketing presence score is calculated as it does not always show the true picture
What problems is the product solving and how is that benefiting you?
Helping us create a strong marketing presence, social proofs using badges helps in creating more trust among users
The best review platform for IT services!
What do you like best about the product?
They have great employees (Charlie and Michael) who have good ideas for collecting more reviews, and these guys are very friendly. They are always doing their best to help us stay on top. We use our badges and ranking to show prospects that our customers love us. It's a great way to build trust.
What do you dislike about the product?
Not all (external) metrics chosen by G2 for the Market Presence Scoring are 100% accurate.
What problems is the product solving and how is that benefiting you?
It helps our potential customers in the buying process by reading real reviews from our customers. We can show proof to potential customers that we give the best support and experience with our software without saying it ourselves.
Great platform to collect feedback
What do you like best about the product?
G2 has a great onboarding and customer success team.
What do you dislike about the product?
I don't have anything I dislike about G2.
What problems is the product solving and how is that benefiting you?
The feedback from the G2 platform helps us to improve our product.
Amazing CS team, wonderful product!
What do you like best about the product?
Our personal CS team (Shoutout to Akshat, Will and Mark) helps us get the most out of G2 and our review campaigns. Super quick response time and always sharing new ideas.
G2 plays an essential role in the customer feedback loop.
G2 plays an essential role in the customer feedback loop.
What do you dislike about the product?
None for me, looking forward to working together in future projects
What problems is the product solving and how is that benefiting you?
Companies need to hear what their customers really think and reviews are a powerful way to get this information. We've gained important feedback and requests that have helped us build what our customers really want.
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