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Great Service
What do you like best about the product?
Service was great, they walked us through the entire set up. Kept sending reminders that we needed to continue setting up profile to be successful.
What do you dislike about the product?
Nothing at this point that I dislike!!!!
What problems is the product solving and how is that benefiting you?
Show potential prospects who we are, show them reviews form our customers and help them understand why we stand our from our competitors
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Had a great onboarding experience!
What do you like best about the product?
Appreciated our representatives' thorough and speedy answers to our questions. The walk-throughs were always pleasant and informative. Big shout-out to our implementation specialist Peter who held our hands through the whole process. We've been pleasantly surprised by the depth of both the platform and the enablement flow. Everyone on the G2 side has also been refreshingly transparent about their capabilities and their roadmap.
What do you dislike about the product?
Barring a few bugs in the reference sheets tool, G2 has delivered so far on everything we've been promised. Not much to talk about in the realm of dislikes.
What problems is the product solving and how is that benefiting you?
We're using G2 as a hub for our accolades and as a mid-funnel showcase for our prospects that our researching our industry-leading platform. We've been pleasantly surprised by G2's collateral use cases, and are testing out things like reference sheets and comparison page links in-market.
Recommendations to others considering the product:
Finding immediate ROI by investing in G2 makes sense for software companies with a larger deal size, but I can see it being a hard sell for companies dealing more with SMB/ mid-sized clients. The collateral benefits are really positioned for impressing enterprise accounts.
We've increased our reviews
What do you like best about the product?
The team at G2 is great. They really helped us create a review campaign that worked well for our relationship with our customers. They answered all of our questions and got us the data that we need.
What do you dislike about the product?
There are some limitations with the profile and the data that I'm able to get on my own from the platform. Their team was quick to help me get the data I needed when I asked though!
What problems is the product solving and how is that benefiting you?
We wanted to improve our review presence on the web and create a place to send prospective customers who want to know what our customers think about us. We've been able to create custom pages to share during our sales process and are looking forward to continuing to leverage our reviews.
A great team to help you along the way
What do you like best about the product?
The on-boarding and client success team was extremely responsive and helpful with any and all of my and my team's questions and were very patient with our small team / pool of resources.
What do you dislike about the product?
There were a few hiccups along with way with getting our initial email out due to email issues on their end that could have been communicated a little better; however, in the end, all ended up working out fine.
What problems is the product solving and how is that benefiting you?
We're looking to gain deeper insight into what our customers really think as well as provide a third party, authentic resource to point prospects to when evaluating our product.
Recommendations to others considering the product:
With a small marketing team, having the support team on the G2 Crowd side was key. We found that by using their reviews campaign, we saw a significantly higher number of submitted (and approved) reviews. They also have many additional marketing reviews to help you take those reviews and integrate them into your marketing strategy.
Informative and Actionable Onboarding
What do you like best about the product?
I liked the onboarding process of the G2 Crowd marketing solution. Everything was explained in detail with the right touch points and follow-ups.
What do you dislike about the product?
The tool has an opportunity to offer further customizations on the display of the profile. I hope in the future these customization options are available.
What problems is the product solving and how is that benefiting you?
Build market awareness and have a central place where our customer users can leave product feedback.
Recommendations to others considering the product:
It does take time to understand all the options. You have to put some time in to understand how you can maximize your investment in G2 Crowd.
Great resource; Wonderful team
What do you like best about the product?
We've had an excellent experience with G2 Crowd. Their site is intuitive, resources are thorough, and team is helpful and great to work with.
What do you dislike about the product?
We have not found anything that we dislike
What problems is the product solving and how is that benefiting you?
We are looking to build our business, generate leads, and build awareness of our solution
G2 increased out market reach with their review campaign
What do you like best about the product?
The support we received with G2 was second to none. They were there for every step of the review generating process.
What do you dislike about the product?
They were very helpful and supportive - maybe decrease the total number of onboarding calls as they were very informative but also very time consuming.
What problems is the product solving and how is that benefiting you?
We wanted to increase our market reach through reviews from our satisfied clients. G2 offers many useful tools for comparing our product with the competitor based on actual user feedback.
Great Service for Reviews & More
What do you like best about the product?
The assistance provided in understanding the review space, how the space works, and how our brand can benefit was great. Our team was first-class and ready to please. The reviews we received have become quite helpful for our sales team and also our product dev teams. Also, the lead generation program can also prove to be beneficial for some companies. UI redesign has also come along quite nicely.
What do you dislike about the product?
As with any young company, there have been minor tech hiccups along the way. Nothing that required a huge undertaking, but just a little patience for the growing pains. Many pricing tiers for data and content can be mystifying as well.
What problems is the product solving and how is that benefiting you?
We have realized that as we grow reviews will be part of the sales cycle. More buyers read reviews for B2B decisions, and having an accurate and positive reputation is helpful. We have seen many prospects read our reviews before and during the sales cycle.
Recommendations to others considering the product:
Make sure you allocate enough time to get into all parts of your subscription package.
Great Onboarding Experience
What do you like best about the product?
The onboarding process was smooth and the account managers provided great service. Our review campaign generated was successful and helped us get customer reviews easily.
What do you dislike about the product?
It would be nice to get an email notification when review campaigns go live.
What problems is the product solving and how is that benefiting you?
G2 Crowd is assisting us in getting leads and insights on potential customers.
A Structured output-oriented Solution
What do you like best about the product?
The Clarity of the steps involved
Making the customer feel comfortable through clear communication
The result!!!
Making the customer feel comfortable through clear communication
The result!!!
What do you dislike about the product?
One complaint is that the TAT for reply to any issue is a bit long
What problems is the product solving and how is that benefiting you?
Increase visibility
Get 3rd Party credibility
Reach out to active prospects
Get 3rd Party credibility
Reach out to active prospects
Recommendations to others considering the product:
Definite results in short period of time.
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