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G2 Helps Promote Business
What do you like best about the product?
G2 assists in sharing information about our product. It's great that valid users are the ones reviewing the product so that others can benefit from what it has to offer.
Working with the staff at G2 has been nothing less than stellar. Everyone is readily available to answer questions and they always help you get the most out of their services. If they see you aren't utilizing a feature you are paying for, they take time to show you how it works and why it's good for your business.
Working with the staff at G2 has been nothing less than stellar. Everyone is readily available to answer questions and they always help you get the most out of their services. If they see you aren't utilizing a feature you are paying for, they take time to show you how it works and why it's good for your business.
What do you dislike about the product?
Nothing. The website UI has been an upgrade and makes it even easier to get what you need.
What problems is the product solving and how is that benefiting you?
Spreading the word about our product and how it compares to others in the same category.
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Mostly Awesome Onboarding
What do you like best about the product?
The team was very responsive, fabulous with follow-up, quick to hop on the phone.Appreciate all the hand holding to get things to the finish line. Definitely a fabulous personable team with great tech.
What do you dislike about the product?
We had some bumps in terms of how to classify our company (set up each product individually or as a company) which delayed things, but once that was set, it was very smooth and simple.
What problems is the product solving and how is that benefiting you?
We want to build more awareness of what we do.
Great platform to leverage customer feedback
What do you like best about the product?
I really have enjoyed working with the team at G2. They make the onboarding process very easy, provide a lot of useful information and are there when you need help. The G2 platform is very easy-to-use and it's a great way to leverage valuable customer feedback.
We aim to look at Buyer Intent within the foreseeable future as we see this as being a great way to provide out outbound sales teams with warmer prospects to contact.
We aim to look at Buyer Intent within the foreseeable future as we see this as being a great way to provide out outbound sales teams with warmer prospects to contact.
What do you dislike about the product?
I can't see any negatives so far so we are looking forward to using the G2 platform more in the future.
What problems is the product solving and how is that benefiting you?
We are using the platform to improve our brand awareness and we then aim to use this more for lead generation. I did a thorough review of comparable platforms and G2 Crowd is definitely the best one on the market.
Amazing team! The best 3rd party validation platform for B2B companies, period.
What do you like best about the product?
It is a great tool for
1. It is the best 3rd party validation platform for software companies
2. Badge system which can easily be implemented on the website
3. Verified Customer reviews
4. Huge user base and most of our customers are familiar with it
5. Great support team
6. Dedicated chatbot category which most vendors seem to lag
7. benchmarking against competitors (it shows how we compete and how we are better than our competitors)
1. It is the best 3rd party validation platform for software companies
2. Badge system which can easily be implemented on the website
3. Verified Customer reviews
4. Huge user base and most of our customers are familiar with it
5. Great support team
6. Dedicated chatbot category which most vendors seem to lag
7. benchmarking against competitors (it shows how we compete and how we are better than our competitors)
What do you dislike about the product?
There was an issue with the banner and badges not being updated properly or on time. Changes are often not saved in the platform. A lot of great features but are available for additional charges. Integrations with platforms such as HubSpot are not as straight forward. Takes some getting used to in using the platform.
What problems is the product solving and how is that benefiting you?
G2 crowd has significantly helped us in increasing and improving brand awareness, lead generation and become a leader in the chatbot category. It provides a great third party validation for users who are unfamiliar with our platform. We get a lot of traffic from G2 crowd and help us reducing the deal cycle and helps us compete against the heavy-hitters in the already crowded chatbot market.
Very helpful onboarding and account management team
What do you like best about the product?
There are so many different ways to make the most of the platform . Our onboarding team provided very clear guidance and instructions for setting up all the necessary functionality.
What do you dislike about the product?
There is a lot to learn for people who are new to the platform!
What problems is the product solving and how is that benefiting you?
Visibility and brand recognition.
Great onboarding experience with Kelly!
What do you like best about the product?
Kelly was such a joy to work with. Our on-boarding experience was very seamless and much of it had to do with Kelly's willingness to coach us throughout the process. She stayed on top of things and was always eager and willing to hop on a call. We appreciated her detailed recaps and it was great to see the progress we've made since implementation.
I also like the UI/UX - the platform is also very intuitive and easy to use.
I also like the UI/UX - the platform is also very intuitive and easy to use.
What do you dislike about the product?
I can't think of any downsides at the moment. A true measure of success for us will be the number of MQLs/SQLs we are able to create from this platform. TBD.
What problems is the product solving and how is that benefiting you?
Helping buyers see the value of Listen360. We are still pretty new but we've received 2x+ the number of reviews we had a originally and landed a space in the quadrant.
Arms my team to compete in the new era of sales!
What do you like best about the product?
B2B Sales is changing. The buyer controls the process and there is so much information online. On top of that, there are more distractions for the modern seller than ever before. Buyer intent data helps my team focus on the right companies that are in the market for what we offer. It's a life saver!!
What do you dislike about the product?
As they continue to improve the Salesforce integration we'll become more efficient at getting this information to the right reps.
What problems is the product solving and how is that benefiting you?
In as little as 3 weeks on the platform we've found multiple great opportunities. My reps can stop turning over one stone at a time and focus on having relevant conversations with active buyers. Obviously it helps the top line, but I find it also impacts the culture of the team. Sales is tough...G2 makes it a little easier.
Recommendations to others considering the product:
Buy it!
Great onboarding experience and solid buyer intel
What do you like best about the product?
Team at G2 goes above and beyond to make sure we're set up for success. Easy to reach and quick to respond. Competitive buyer intel within the product is a game-changer for our SDR team -- they are having a field day.
What do you dislike about the product?
Nothing, everything seems to be going smoothly.
What problems is the product solving and how is that benefiting you?
1. Lead generation. G2 has not proven ROI yet here, so waiting to see if enhanced profile and reviews result in higher lead volume.
2. Warm target lists for outbounding. Competitive and buyer intel feeds into our outbound teams for targeted outreach. Again, have not had time to prove this out yet.
2. Warm target lists for outbounding. Competitive and buyer intel feeds into our outbound teams for targeted outreach. Again, have not had time to prove this out yet.
Recommendations to others considering the product:
Have a point person internally who owns the success of this platform. There is a lot of data but it's meaningless until you put it to work for you.
An insanely smooth on-boarding process
What do you like best about the product?
* We can see our recent activity at a glance in the dashboard.
* The UI is clear so we have visibility into our reviews and profile, and we're able to see how we can use the information collected.
* Our on-boarding specialist and CSM have been incredibly responsive and knowledgeable. They've made the entire process easy.
* We can use our user reviews as social proof in our sales cycle
* The UI is clear so we have visibility into our reviews and profile, and we're able to see how we can use the information collected.
* Our on-boarding specialist and CSM have been incredibly responsive and knowledgeable. They've made the entire process easy.
* We can use our user reviews as social proof in our sales cycle
What do you dislike about the product?
While I understand the need, the review validation process has been a bit frustrating. There have been several reviews that I read prior to their validation that were clearly Sharpen users, but they were rejected because of an error in their user validation. It seemed that only those who reviewed and validated their identity via LinkedIn were able to actually be validated. Email address validation was not as reliable.
What problems is the product solving and how is that benefiting you?
G2 is third-party validation/social proof for the sales and nurture process. We're also using it as a piece of the customer well-being measurement for nurture (so we can find out what's going well and what gaps exist).
Recommendations to others considering the product:
Ask your on-boarding and CSM team as many questions as you can. They're incredibly knowledgeable and willing to help you find the answers that'll make the process work best for you.
Overall, a really good onboarding experience
What do you like best about the product?
Kelly did a great job acting on our behalf. When we bumped into an issue between a G2 process and a detail of our product, she helped find a quick resolution and kept things on track. Communication was clear, timely and consistent.
What do you dislike about the product?
The G2 verification process is a bit mysterious, but again Kelly stepped us through things nicely. She answered questions as she could, and found answers when she needed to.
What problems is the product solving and how is that benefiting you?
We're using G2 to both gather validation from our users as well as hear honest feedback about how we can improve. Just got through onboarding, so I'll reserve ROI judgment.
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