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Great platform
What do you like best about the product?
G2 is commited to provide honest reviews to the customers, and unlike most review websites they don't ask software providers to pay to be listed higher. Their onboarding is super useful and we're thinking to build something like this for MeisterTask as well.
What do you dislike about the product?
The UX of the review form could be improved..
What problems is the product solving and how is that benefiting you?
Getting MeisterTask in front of users users that need an user friendly and visual task management tool like ours.
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I'm seeing value from day #1
What do you like best about the product?
The administrative portal is easy to understand and navigate.
What do you dislike about the product?
There is a lot to cover in 3 half hour on boarding sessions, I think two of my went longer and I could have benefited from one more.
What problems is the product solving and how is that benefiting you?
Visibility into lead generation.
Extremely helpful team and a seamless onboarding experience
What do you like best about the product?
I enjoyed having regular contact with our account manager throughout the on-boarding process. This enabled us to really understand the platform end-to-end. I also really appreciate the support the team have given us. They are always on hand to answer a question or help provide tips or insight into how to get the most out of their platformn.
What do you dislike about the product?
My only gripe is that I think there could be more clarity around ranking algorithm which determines where businesses get to on the category pages. There could be more clarity around exactly why some of the reviews have been rejected or are ineligible. Often I have to reach out to the AM to understand why this is the case.
What problems is the product solving and how is that benefiting you?
G2 has provided us with a platform to gather user testaments and case-studies which are invaluable to our business. I also enjoy the brand affiliation - it's like a hallmark in our industry to be associated with the G2 logo. G2 is becoming a centralised platform for us to house all our customer success stories and use the marketing collateral all over our website.
Recommendations to others considering the product:
Make sure you go through the full onboarding process and utilise the team for all their expertise!
Shows a great deal of promise as a new marketing channel for B2B SaaS
What do you like best about the product?
Team is very skilled and professional. Services provided look to provide another powerful marketing resource. The review information collected is very rich and in depth and will provide high value insights into customer opinions.
What do you dislike about the product?
It's hard to accurately determine the ROI of investing in the platform up front through the team does have a lot of comparable test data to share.
What problems is the product solving and how is that benefiting you?
Looking for ways to increase brand awareness, generate leads and collect marketing collateral. It's early days.
Great experience so far!
What do you like best about the product?
I love G2's model overall. It's based on your company's actual product as opposed to a bidding system (which can be misleading to customers). The software is also really easy to use, so it was a smooth onboarding process and it's been really easy to add new team members with minimal training. The sales and onboarding team were also super helpful in working with us through the process. When we were onboarding, Ali provided detailed follow-ups for us with action items and next steps. I had to contact support once and it was really easy and the rep, Leah, really went above and beyond contacting technical support to resolve my issue.
What do you dislike about the product?
The price is a little steep for where we are as a company, but we've already seen a lot of value from it, so I think it will pay for itself.
What problems is the product solving and how is that benefiting you?
Customer acquisition: Improving our SEO, brand awareness and gaining more reviews to be used in marketing materials and campaigns.
Recommendations to others considering the product:
It's a great tool, but you have to put the work into it. You should make it a priority to see this as a whole additional channel for customer acquisition—create specific content for it and solicit reviews at every avenue.
G2 helped us improve our visibility in our software category. Their support is the best!
What do you like best about the product?
The G2 team helped us market our product on their website to drive traffic to our website and makes comparing products a breeze.
What do you dislike about the product?
We were a bit skeptical on the upfront cost of marketing on G2, but the support that they offer makes up more than plenty for the investment and we believe that we will get a good return on our investment.
What problems is the product solving and how is that benefiting you?
G2 has improved our visibility in the visitor management software category and allows us to use our customers as references for other prospects.
Recommendations to others considering the product:
Worth the investment! They help you drive traffic to your product.
G2 is an authentic software review site
What do you like best about the product?
Like many industries, ours has a lot of noise. Many competitors have beautiful websites with illustrious graphics, but their actual product experience is bloated, unusable crap. G2 helps surface that reality and differentiate competitors with real feedback from real users.
What do you dislike about the product?
I think the navigation of G2's admin platform could use some re-thinking. I'd be happy to whiteboard with the product team.
What problems is the product solving and how is that benefiting you?
We're differentiating our product, and have had numerous recent customers tell us that they researched us on G2 before purchasing. G2's authentic review system is great because VC-backed companies can't easily game it.
Great Platform. Great Service
What do you like best about the product?
Very easy to work with. We drove a lot of reviews and saw a huge increase in leads as a result
What do you dislike about the product?
Some people don't like how long it takes to fill in reviews
What problems is the product solving and how is that benefiting you?
Generating awareness and also using the reviews as a useful sales tool
Implementation Review
What do you like best about the product?
Attention detail to our business and guidance on how we can be successful in utilizing G2's functionality. The team assigned to us was fantastic - personable and professional. G2 is a very sophisticated review platform with a lot of automation and features to learn which could potentially be overwhelming in the beginning -- but their team was very responsive and thorough in their explanations - alleviating concerns quickly and helping us to get fully onboarded in less than a month.
What do you dislike about the product?
That we didn't get on G2 last year! Do not have anything negative to say.
What problems is the product solving and how is that benefiting you?
Increasing our market presence - Increasing reviews from our beloved customers (market credibility) - We are also very excited about getting a better understanding of who is looking into us and our competitors - New lead acquisition
Robus platform, super efficient onboarding.
What do you like best about the product?
A lot of functionality and features that can help automate processes for you. This platform makes it easy to connect - and communicate - with potential customers. It's also really helpful to see their rather detailed feedback and insights when leaving a review.
What do you dislike about the product?
There is a LOT to do and learn but, in time, the platform starts to become more familiar. There's always so much potential using it - it's about focusing on what you can do now and organizing your next steps accordingly. (The efficiently organized onboarding process and follow-up emails are a huge assist in this!)
What problems is the product solving and how is that benefiting you?
Growing our brand presence, reaching out to customers and partners, showcasing the amazing Support team Boomset has, and gaining actionable insights into potential customer/partner relationships.
Recommendations to others considering the product:
G2 is very robust but you have a team of experts and great support to help you along the way. Just do it!
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