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a solid tool
What do you like best about the product?
great insight into engagement and audience retention rates
What do you dislike about the product?
UI is at times a little clunky but not the worst
What problems is the product solving and how is that benefiting you?
giving insight into our customer journey
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Best tool for digital marketers!
What do you like best about the product?
Contentsquare is an invaluable tool for in-depth user experience analysis. Its ability to meticulously analyze every interaction allows for continuous optimization of the user journey and increased conversions.
What do you dislike about the product?
Integrating Contentsquare with other tools and systems can be complex, requiring technical expertise and potentially slowing down the analysis process.
What problems is the product solving and how is that benefiting you?
Tailor content and experiences to individual users based on their behavior, increasing engagement and conversions.
An amazing tool to improve the performance of your site
What do you like best about the product?
The monitoring by the CSM is excellent with regular updates, and provides a lot of help. More generally, everything we can see and learn about our site and our users thanks to Contentsquare allows us to greatly improve our site based on what users do and like, which is the best way to convert
What do you dislike about the product?
On the other hand, updates are sometimes sudden without warning (so it is only to improve the tool but for new users it can be disturbing). In addition, with all the new Contentsquare products it is sometimes difficult to find your way around because the product names are a little similar.
What problems is the product solving and how is that benefiting you?
Contentsquare allows us to understand the users' journey and thus improve our navigation paths, our pages according to what our users want and thus reduce their frustration so that they are more able to convert
Powerful and visual tool for your customer journey
What do you like best about the product?
Apart from being a powerful and visual tool i appreciate the community, guide/help center and CSM that you get as an extra to the tool. This is something i haven't experienced with other similar tools. That is something that enhance your analysis and gets you to dig further than you normally would do.
What do you dislike about the product?
It takes some time to get settled in the tool. Which can be somewhat frustrating.
What problems is the product solving and how is that benefiting you?
Visualising bigger data that previously would have taken far more time and effort to put in a "simple" report. Also the way segmenting and comparing is done, its easier to see good vs bad in one image.
Phenomenal Tool, Phenomenal Support!
What do you like best about the product?
The support received from the ContentSquare team is phenomenal, especially Maxime Cacaly. Max goes over and above for our team and our business, always ready and excited to help us problem solve and get the best bang for ou buck from this phenomenal tool. We've had a lot of new starters in our team and the onboarding has been smooth as silk thanks to the one-on-one training time as well as the always-on ContentSquare University which has a plethora of easy-to-digest courses. The community is one of my favorite features as well, when in doubt Google it on CS Community. Turns out I am never the only one asking something and there are so many ways to get an answer. Overall, as someone who was addicted to HotJar I am even more so with ContentSquare. The data gathered and problems solved has saved us time and energy while optimising for trade and effectiveness. I spend most of my time at work on this tool solving problems quickly, without it I would be spending hours just gathering data to try start the problem solving. 10/10 would recommend to everyone.
What do you dislike about the product?
The continuous updates that are made to the platform are great, but (the infamous but) they are very frequent and sometimes without warning. Without any post-release feedback or information, it's a struggle to try and figure out what the update was that was made and what the benefits are. Some features have broken ContentSquare reporting making it less accurate and trustworthy, this is super frustrating when CS is the bedrock for reporting and problem solving.
What problems is the product solving and how is that benefiting you?
UI & UX problems which can make or break a business.
Incredibly Valuable Tool
What do you like best about the product?
With Contentsquare, we are able to understand user behavior on our website greater detail and precision than we ever could before. And, contentsquare has a wide variety of reports and views, so we are able to answer so many types of questions. For example, page usage, impact of elements on conversion rates or revenue, journey analysis, etc.
Also, I have to callout how amazing their customer success and customer support teams are! They are very proactive, fast to respond, amazing to work with, and very knowledgeable. They really helped my team be successful within the tool.
Also, I have to callout how amazing their customer success and customer support teams are! They are very proactive, fast to respond, amazing to work with, and very knowledgeable. They really helped my team be successful within the tool.
What do you dislike about the product?
Price is pretty steep and learning curve takes some time. But, it is what you would expect from a tool this powerful.
What problems is the product solving and how is that benefiting you?
Contentsquare is helping us find and isolate both technical and conversion issues. Without CS, we had very limited visibility into what our site visitors did, where they went, what problems they had, how often those problems occured, etc. With CS, we know all of this and more.
Very useful to get behavioural insights and catch bugs
What do you like best about the product?
Session replays are a goldmine. Not only for observing user behaviour but also to identify frustrating bugs in production.
Journey analysis and zoning is great too.
Journey analysis and zoning is great too.
What do you dislike about the product?
The interface is a bit clunky and slow. Integration setup and defining mappings can be a pain.
What problems is the product solving and how is that benefiting you?
Analytics with session replays allow us to better match quantitative data with qualitative.
Top tool for qualitative analysis
What do you like best about the product?
The analysis features are amazing, Journay, Zoning and Session Replay are a must.
The customer success people are nice and patient, support is incredibly good.
The customer success people are nice and patient, support is incredibly good.
What do you dislike about the product?
The setup process could be tricky in some aspects, but releases are always making it easier and more friendly
What problems is the product solving and how is that benefiting you?
CS is helping identifying issues in navigation and better estrapolate and understand A/B testing results
A good analytics tool to better understand user behavior
What do you like best about the product?
- The range of indicators.
- userfriendly
- support
- userfriendly
- support
What do you dislike about the product?
- the bugs of the platform
- the bugs of CS live
- Problem of implementation of CS APP
- the bugs of CS live
- Problem of implementation of CS APP
What problems is the product solving and how is that benefiting you?
For example, correct UX irritants.
CS is great to understand user behaviour
What do you like best about the product?
The visualisation is great, you can see in a few clicks how your users are interacting and dive deep in the data
What do you dislike about the product?
It took us very long to integrate it correctly
What problems is the product solving and how is that benefiting you?
Contentsquare makes it so easy to understand friction of the users and the impact on your KPI's!
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