We took this solution just for security purposes. We do not want someone to attack us, get into our environment, and get sensitive customer data.
CrowdStrike Falcon Cloud Security
CrowdStrikeExternal reviews
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Easy to use and helpful for security, but the console and the support need improvement
What is our primary use case?
How has it helped my organization?
It is good for security. We have a Palo Alto firewall, and we implemented CrowdStrike as an add-on feature.
What is most valuable?
Cloud security is one valuable feature. Spotlight is the other one. There is also vulnerability management and a couple of more features.
What needs improvement?
The console and the customer service are quite bad. We paid a big amount of dollars to them to implement it. We paid them for premium support.
It gets the work done, but the main problem with the solution is that if you remediate anything, it takes 45 days for you to get any of the features displayed on the dashboard. This is the real weakness of CrowdStrike. Their customer support is also not ready to help with it. If you remediate any cloud vulnerability that they are giving you, such as removing a host from your organization, it takes around 45 days for them to remove it from their console.
For how long have I used the solution?
It has been around a year since I onboarded it in my company and have been using it.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable, but it depends on the organization's structure and how vast the environment is. Our environment is not that big, so scalability is okay. It is just that you need to deploy the sensors on the hosts.
How are customer service and support?
I would rate their support a five out of ten because they do not respond. We have taken premium support with them. If we raise a case with them, it takes around two to three days to get a call scheduled with them. Even the TAM that we have got from them cannot help. If you go for any service from Google, Microsoft, or Amazon AWS, their TAM is always ready to help you with your queries, but in the case of CrowdStrike, the TAM says that you need to raise a support case, and they will help you out.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I was not there in the organization at the time, so I do not know about it.
How was the initial setup?
I lead a team of 18 people. I get it deployed on all of the EC2 instances through them.
Its initial setup was straightforward. It is very easy to use.
For the whole organization, it took two weeks because we needed the downtime as well to deploy it in the production environment.
In terms of maintenance, it does not require any maintenance from our side.
What about the implementation team?
There was some consulting from the CrowdStrike team. They did help us to implement it.
Overall, five or six people were assigned to deploy the solution. They were infra-support engineers. It was deployed across multiple locations.
What's my experience with pricing, setup cost, and licensing?
I am not the one who handled the pricing. A different team worked on it, but it is pretty expensive.
Which other solutions did I evaluate?
We did our research and after that, we implemented CrowdStrike. Secureworks was there. There were some different players that gave us the quotation, but in terms of the features and the price, CrowdStrike was good.
CrowdStrike offered us Spotlight, vulnerability management, and cloud solution management. There are different blades to it. We implemented it, and now it supports our environment. It is good.
What other advice do I have?
To those evaluating this solution, I would say that it depends on their needs. If they need this product, they can go ahead and take it. It is straightforward, and it gets the job done.
I would rate it a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Enhances the overall safety of our company's environment from cyber threats
What is our primary use case?
I use CrowdStrike Falcon Cloud Security primarily for endpoint protection, including detection and response. It acts like a modern antivirus, automatically detecting and responding to threats based on defined policies. Additionally, it offers a vulnerability management module, highlighting machine vulnerabilities based on the number of managed machines.
What is most valuable?
The most valuable feature of CrowdStrike Falcon Cloud Security is its lightweight sensor, taking minimal space and not impacting server performance. The centralized console is a huge advantage, letting me manage everything from one place. It also allows running scripts directly on machines through the portal, making it highly convenient.
What needs improvement?
In terms of improvement, it would be more convenient if there was an easier way to install CrowdStrike, perhaps through better integration with Active Directory. This could automate the installation process for new machines in the environment.
For how long have I used the solution?
I have been using CrowdStrike Falcon Cloud Security since 2020.
What do I think about the stability of the solution?
CrowdStrike Falcon Cloud Security is highly stable, with minimal false positives and performance issues. It operates smoothly without requiring much intervention.
What do I think about the scalability of the solution?
CrowdStrike Falcon Cloud Security is scalable. While installation is manual on each machine, it is easy to deploy on any number of machines, and their console makes it simple to manage them all. CrowdStrike Falcon Cloud Security is widely used in our company, managing endpoint security on almost every device. The user base is around 50,000 plus.
How are customer service and support?
I have been in touch with CrowdStrike's tech support for the past three years. Their support is excellent, quickly resolving issues and providing top-notch assistance, especially compared to other security vendors I have worked with.
Which solution did I use previously and why did I switch?
We chose CrowdStrike because of its effective detection capabilities with minimal false positives. It enhances the overall safety of our company's environment from cyber threats.
How was the initial setup?
It is a cloud-based solution managed by CrowdStrike. All we need to do is install a simple sensor on our machines, and they take care of the rest, providing us with a comprehensive endpoint security solution. We can easily monitor and manage security through their user-friendly interface. The installation and setup of CrowdStrike Falcon Cloud Security are very easy and require a good internet connection on your machine.
What's my experience with pricing, setup cost, and licensing?
CrowdStrike Falcon Cloud Security is not cheap but it is worth the money. It simplifies administration by handling both vulnerability and endpoint security with just one sensor installation. In terms of cost, it is competitive and comparable to Windows Defender, offering better efficiency without the need for multiple consoles.
Which other solutions did I evaluate?
We explored other options like Trend Micro and Sophos before deciding on CrowdStrike. However, those tools had performance issues, especially on application servers and desktops due to their heavy installers. CrowdStrike stood out as it is lightweight and doesn't impact system performance during operation.
What other advice do I have?
I would strongly recommend CrowdStrike Falcon Cloud Security to others. It is highly effective in providing accurate security and detecting cyber threats without overwhelming you with false positives. It allows you to focus on meaningful alerts, making it a value-for-money product. Overall, I would rate it as a nine out of ten.
Highly scalable, stable, and offers excellent technical support
What is our primary use case?
I use Falcon Cloud Security as our primary EDR solution, integrated with Splunk for alert management. While Falcon effectively mitigates many threats automatically, we leverage it for targeted threat hunting when we observe unusual patterns or a high occurrence of specific tactics. This allows us to ensure we are not being targeted and provides insights into potential threats to our environment.
How has it helped my organization?
Falcon Cloud Security has significantly improved our organization by providing detailed and clear insights into potential threats. Its precise visibility allows us to see everything entering and leaving our environment, enabling us to effectively mitigate attacks and respond to potential security incidents.
What is most valuable?
The most valuable feature of Falcon Cloud Security is its comprehensive threat-hunting ability. It ensures we stay ahead of potential threats by providing detailed insights and allowing us to investigate and address security concerns proactively.
What needs improvement?
One area for improvement in Falcon Cloud Security is the support portal. While the documentation is comprehensive, I would like easier access to in-depth training and resources within the tool. Simplifying the portal for better navigation and learning would be beneficial.
For how long have I used the solution?
I have been working with Falcon Cloud Security for a year.
What do I think about the stability of the solution?
The stability of the solution is a solid ten out of ten.
What do I think about the scalability of the solution?
The scalability of the solution is excellent. I would rate it as a ten out of ten.
How are customer service and support?
CrowdStrike's technical support is excellent. The team is highly knowledgeable and provides comprehensive assistance.
Which solution did I use previously and why did I switch?
Before using CrowdStrike Falcon Cloud Security, I have used SentinelOne. They have different philosophies – SentinelOne is more automatic and easier to use, like a Mac, while Falcon is more technical, allowing for deeper customization and insights, akin to a PC. Falcon's comprehensive and technical approach aligns well with our SOC's needs.
How was the initial setup?
Deployment is generally straightforward, but like many tools, it takes time to fine-tune and achieve optimal configuration.
What's my experience with pricing, setup cost, and licensing?
While I have heard that Falcon Cloud Security can be expensive, I believe the investment is justified for the peace of mind it provides.
What other advice do I have?
My advice for someone considering CrowdStrike Falcon Cloud Security is to do your homework and ask plenty of questions to fully understand the depth and capabilities of the tool. Overall, I would rate the solution as a nine out of ten.
Empowering Security: A Stellar Experience with CrowdStrike Falcon Cloud
What do you like best about the product?
I'm glad to share my positive experience with CrowdStrike Falcon Cloud Security. The robust features and real-time threat detection have significantly enhanced our cybersecurity measures. The user-friendly interface and seamless integration make it a valuable asset for our organization. The proactive approach to identifying and mitigating potential threats has instilled confidence in our security posture. Overall, CrowdStrike Falcon Cloud Security is a reliable and effective solution for safeguarding our digital assets.
What do you dislike about the product?
Challenges with User Interface and Response Time in CrowdStrike Falcon Cloud Security.
What problems is the product solving and how is that benefiting you?
CrowdStrike Falcon Cloud Security addresses critical cybersecurity challenges by providing real-time threat detection, rapid response capabilities, and seamless integration. This proactive approach enhances our overall security posture, safeguarding digital assets and ensuring a robust defense against evolving threats. The platform's effectiveness in mitigating potential risks and streamlining security processes has significantly benefited our organization's resilience in the face of cyber threats.
Get secure with crowdstrike falcon cloud
What do you like best about the product?
I think the most recent I got to work with the tool on integration with SIEM tool and this had APi capabilities which reduces my efforts by alot so thank God for APIs.
What do you dislike about the product?
The documentation from OEM side could be Little better in terms of explanation but overall I am good with the tool.
What problems is the product solving and how is that benefiting you?
I think the tool generates very qualitative alerts for CNAPP prospect and helps me comply with all the required audit asks.
Crowdstrike falcon cloud security provides cloud native with threat detection and response
What do you like best about the product?
Crowdstrike falcon cloud security offers advance capabilities of threat intelligence with lightweight agent to deploy in the endpoints. It manages thes endpoints workloads.
What do you dislike about the product?
there is no question of disliking this product.
What problems is the product solving and how is that benefiting you?
It addresses many challenges of Endpoint management, It is easy to set up and manage. It offers threat hunting capabilities using machine learning and artificial intelligence.It offers data loss prevention and devie control capabilities.
Crowdstrike falcon cloud security is a great tool with advance threat detection technique.
What do you like best about the product?
Crowdstrike falcon cloud security has capabilities like threat hunting and threa intelligence.
What do you dislike about the product?
there is no question of disliking this tool.
What problems is the product solving and how is that benefiting you?
Crowdstrike falcon cloud security has solved many problems like addressing threat issues, generating reports, and it has easy dashboard which admins life easy.
Super silente client for user
What do you like best about the product?
easy of integration, easy of implementation whith JumpCloud
What do you dislike about the product?
the console a litttle bit dificult to remmber stuff
What problems is the product solving and how is that benefiting you?
the antivirus solution defence on laptops
Crowdstrike falcon cloud security simplifies the endpoint security & posture management
What do you like best about the product?
Crowdstrike falcon cloud security offers advance malware mitigation and rapid response capabilities. It is easy to setup and implement. Also it has threat hunting capabilities as well.
What do you dislike about the product?
we are greatful for this tool so there is no doubt about disliking this tool.
What problems is the product solving and how is that benefiting you?
Crowdstrike falcon cloud security addresses many challenges of endpoint management, it handles device control and vulnerability scanning as well. It has capability of data loss prevention as well.
Lives up to the marketing hype
What do you like best about the product?
I find the alerts and notifications from Crowdstrike Falcon effective and immediately useful. The tool blocks threats and helps keep my enironment safe.
What do you dislike about the product?
Limitations in the API have created challenges as we build custom tools that leverage these features.
What problems is the product solving and how is that benefiting you?
Detect and Response capabilities across the enterprise.
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