Nice CXone - One Stop Solution
What do you like best about the product?
Nice Cxone is a user friendly and easy to use platform to meet organizational needs of different type. telephony, webchat, social media etc.
What do you dislike about the product?
Customization to meet customer specific needs if at all is a challenge currently as it goes through a long process that you raise it and if everyone (Across nice users) voice the same then it get prioritized and that too at its own pace.
What problems is the product solving and how is that benefiting you?
Nice CXone is helping us to look at all transaction (Inbound/outbound) with filterations basis queue to be able to skim the data as per need. the best feature I would say is the Screen Recording & live barging which helps my team to understand whats going wrong with managing a customer by an advisor
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